Accomplished, professional with excellent customer service skills.
Resume:
Janice Hunter
***********@*****.***
SUMMARY:
Accomplished Case Manager and Tax Compliance Officer with extensive experience in facilitating complex communications, performing detailed financial assessments, and accurately interpreting tax laws and regulations. Proven track record in effectively engaging with diverse stakeholders, including Veterans, taxpayers, CPAs, and legal representatives. Adept at preparing comprehensive reports and documentation, ensuring clarity and precision. Known for strong analytical skills, attention to detail, and a commitment to maintaining compliance with regulatory standards.
AREAS OF EXPERTISE
Data Analysis: Experienced in interpreting and analyzing complex data sets.
Interpersonal/Communication: Strong communication skills with the ability to connect with diverse individuals.
Reporting: Adept at providing detailed reports to supervisors, frontline deputies, and directors.
Organizational Skills: Exceptional ability to manage tasks efficiently and maintain organized systems.
Leadership: Proven leadership skills with a history of motivating and guiding teams.
Customer Service: Outstanding customer service skills for both internal and external stakeholders, via phone and in-person.
Audit Preparation: Skilled in preparing thorough audit work papers.
Research: Proficient in conducting in-depth research and presenting findings.
Case Management: Experienced case manager with a focus on effective and compassionate client care.
PROFESSIONAL EXPERIENCE:
Gwinnett County Voter Registration Board of Elections PART TIME/Temporary, Lawrenceville, GA June 1, 2024 – November 2024
Issuing Clerk Part time during Official Voter Elections Early Voting
Clerical
Date Entry
Assisting the public with the voting process
Served as Assistant Manager for Election Day
Department of Veterans Affairs, Decatur, GA MAY 2005 - November 1, 2012
CASE MANAGER
Facilitated written communications from Veterans to Congressional representatives, Senators, and the White House.
Conducted Income Verification case development, identifying discrepancies between self-reported records and those maintained by the Internal Revenue Service (IRS) and Social Security Administration (SSA).
Engaged with Veterans both in person and over the phone.
Developed comprehensive financial assessments to determine Veterans' enrollment priority.
Adjudicated Income Verification cases with accuracy.
Prepared Statements of the Case for the VA Board of Veterans' Appeals (BVA) upon Veterans' requests.
Department of Veterans Affairs, Decatur, GA November 1, 2012 – August 31, 2021
PROGRAM SPECIALIST
Managed projects for the national Income Verification Division (IVD) program.
Analyzed data for discrepancies and provided recommendations.
Ensured quality processes for data integrity.
Conducted quality reviews and audits of the Income Verification Division Program.
Retrieved information from databases using Oracle and standard queries for case adjudication analysis.
Designed and prepared decision reports for top management to evaluate program performance, conduct workload analysis, prepare budgets, and maintain internal controls.
Established and implemented training programs.
Developed and updated standard operating procedures (SOPs).
Served as a subject-matter expert for user acceptance testing (UAT) and user functionality testing (UFT).
Developed and executed detailed test cases and scripts for software solutions, including interface, functionality, outputs, and usability.
Internal Revenue Service, Atlanta, GA October 1, 1994 – May 5, 2005
TAX COMPLIANCE OFFICER (Tax Auditor)
Audited individual 1040 returns, interpreting and applying tax law to accurately determine tax liability, demonstrating a proficient understanding of tax laws, regulations, policies, and procedures.
Verified flow-through of related returns, including corporate and partnership returns.
Applied knowledge of business practices, legal concepts, financial practices, and basic accounting principles to accurately determine tax liability in accordance with the Department of the Treasury's regulations.
Communicated effectively with taxpayers, CPAs, lawyers, and representatives both verbally and through correspondence, securing cooperation during the compliance process with professionalism and tact.
Prepared concise, accurate, and clearly written work papers that disclosed the scope, depth, and techniques used in examinations, supporting technical and factual conclusions in an organized and audience-appropriate format.
Created compliance reports and documentation that accurately reflected determinations of tax liability, clearly explaining any adjustments to taxpayers, CPAs, lawyers, or representatives.
EDUCATION
4 Years College: North Carolina A and T State University
Fashion Merchandising/Business
REFERNCES UPON REQUEST
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