Customer Service Front Desk
Resume:
JAZMIN CASTILLO
PROFESSIONAL SUMMARY
Organized and dependable
candidate successful at managing
multiple priorities with a positive
attitude. Willingness to take on
added responsibilities to meet team
goals. Enthusiastic and reliable
professional that takes pride in
providing excellent customer
service and creating memorable
dining experiences for restaurant
customers. Skilled in anticipating
customer needs, addressing
complaints and resolving issues in
timely manner. Maintains focus and
positive attitude in stressful
situations and high-volume
environments.
SKILLS
• Routine Development
• Menu Memorization
• Cash Drawer Management
• Customer Service Excellence
• Cooperative Attitude
• Refund Handling
• Stocking And Replenishing
• To-Go Order Preparation
• Multi-Tasker
• Order Accuracy
EDUCATION
May 2022
High School Diploma
The Gregory School, Tucson, AZ
Extracurricular Activities: Dance,
Drama and Cheerleading
•
• Elected Captain of Cheerleading
• Taiji Club Member
Research Project: Senior
Internship, Teaching a classroom
of students how to dance for a
full semester.
•
WORK HISTORY
August 2022 - Current
Professional Dance Instructor GOTTA DANCE! STUDIO, Tucson, AZ
August 2022 - Current
Receptionist and Front Desk Management GOTTA DANCE! STUDIO, Tucson, AZ
February 2022 - August 2023
Restaurant Server Fito's Taco Shop, Tucson, AZ
Taught and explained choreography by breaking down steps and demonstrating moves.
•
• Planned routines for recitals and performances.
Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
•
Provided constructive corrections to encourage students to learn steps and improve dancing.
•
Promoted creative expression to encourage students to explore dance as art and self expression through movement.
•
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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Scheduled, coordinated and confirmed appointments and meetings.
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Resolved customer issues quickly and notified supervisor immediately when problems escalated.
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Trained new team members on company procedures, customer service and issue resolution.
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• Collected tuition deposits, fees, and payments.
• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills, and handle complimentary items.
•
Kept server areas clean and stocked to increase efficiency while working tables.
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Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
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Bussed and reset tables to keep dining room and work areas clean.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
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CONTACT
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