General Manager Salt Lake

Brianna Boroughs, General Manager

South Salt Lake, UT, 801-***-****, ***********@*****.***

SUMMARY Dynamic General Manager with over 5 years of experience in managing teams

and optimizing operational workflows. Proven expertise in administrative

support and customer service, effectively enhancing guest satisfaction and

streamlining training processes. Achievements include organizing a hiring

event for 700+ attendees and successfully managing inventory and financial

transactions at Bay Rentals Inc. Ready to leverage unique skill set to drive

efficiency and excellence for a forward-thinking organization.

WORK EXPERIENCE

11/2023 – Present Shared Administrative Support Associate, Internal Salt Lake City, USA

Revenue Service

Manage case, office, and supply procedures for three workgroups across

two divisions simultaneously.

Tasked with accurately inputting timekeeping records in complex software

systems for multiple examination groups.

Independently devised a comprehensive training binder and conducted

training for new hires, streamlining the onboarding processes.

Facilitated equipment setup and onboarding for all new employees in the

office.

Volunteered at a hiring event, ensuring smooth operations for over 700

attendees by coordinating interviews, background checks, and facilitating

the hiring process.

Correspond with agents and management to assist in resolving

administrative issues; utilized database and spreadsheet software to

analyze issues, providing technical guidance.

Coordinate and schedule meetings and conferences for others, including

new hire interviews, staff meetings, and training sessions.

04/2023 – 11/2023 Receptionist/Secretary/Concierge, The Anniversary Inn Salt Lake City, USA

Answered and managed phone calls using automated platforms for

reservations and customer accounts.

Efficiently resolved customer complaints and inquiries while staying

updated on company policies.

Independently enhanced guest survey responses within the first few

months of employment.

01/2022 – 04/2023 Preschool Teacher/Childcare Provider, Tim & Brenda South Salt Lake, USA

Huval Center

Instructed and managed classrooms of up to 22 children, ensuring a

structured and nurturing environment.

Maintained accurate student records and lesson plans while conducting

parent-teacher meetings.

Adhered to Utah State Board of Education guidelines for curriculum

implementation and documentation.

07/2021 – 12/2021 Registered Behavioral Technician, A.B.I. Draper, USA

Utilized various software systems to track and analyze client progress

effectively.

Developed strong relationships with clients and their families while

providing one-on-one support to children.

Applied quick decision-making skills when working with children prone to

self-harm or injuries.

09/2019 – 07/2021 Shift Lead/Barista, Beans & Brews Coffee House Taylorsville, USA

Oversaw cash transactions and drive-thru operations while delivering

exceptional customer service in a fast-paced environment.

Entrusted with store keys to independently manage opening and closing

operations.

10/2018 – 08/2019 Shift Lead/Barista, Mocha Monkey St. Bonifacius, USA

Managed morning store operations, including cash handling and customer

service.

Engineered promotional flyers using Microsoft Office, enhancing the store's

marketing efforts.

05/2014 – 08/2019 Manager, Bay Rentals Inc. Mound, USA

Directed daily transactions, maintained accounting records, and supervised

store inventory.

Managed a team of employees, ensuring operational efficiency and

compliance with company policies.

Handled customer interactions and scheduled meetings for staff,

optimizing operational workflows.

12/2013 – 09/2014 Receptionist/Secretary, Sir Knights Cleaners Victoria, USA

Managed customer appointments while effectively handling financial

transactions.

Processed reports and correspondence with accuracy and

professionalism.

EDUCATION

09/2014 – 05/2019 Mound Westonka High School Mound, USA

Graduate

09/2016 – 05/2019 Minneapolis Community & Technical College Minneapolis, USA

Completed coursework, social sciences

09/2019 – 05/2020 Salt Lake Community College Salt Lake City, USA

Completed coursework, social work

SKILLS Microsoft Office Suite Spreadsheets

Automated systems Typing speed: 40+ WPM

Strong interpersonal and Application of behavioral and social

communication skills sciences knowledge

Teamwork and collaboration Workload and time management

Detail-oriented and highly organized Adaptable and quick learner

Leadership Sales

Event Management Community Building

Customer Service Organizational Skills

Contact this candidate