Maintain Man/ Fast food representative

MICHAEL WILDER

HagerTown,MD ***** 240-***-**** ******************@*****.***

Diligent and customer-focused fast food worker with a proven track record of delivering high-quality service in a fast-paced environment. Possess excellent communication skills and a strong ability to work efficiently under pressure. Committed to maintaining cleanliness, adhering to food safety standards, and ensuring customer satisfaction. Eager to contribute to a team-oriented atmosphere.

WORK EXPERIENCE

Taco Bell Crew Member

01/2024 to 03/2024

BurgerBuster Inc

Sharpsburg,MD

Providing Excellent Customer Service:

Greeting customers with a friendly attitude and welcoming demeanor. Taking orders accurately and efficiently, utilizing our POS system. Handling customer inquiries and concerns in a professional manner. Food Preparation and Assembly:

Preparing food items according to Taco Bell's recipes and quality standards. Assembling orders with precision and attention to detail. Ensuring food safety and sanitation practices are followed at all times. Maintaining Cleanliness and Organization:

Keeping workstations, dining areas, and restrooms clean and well-maintained. Performing regular cleaning tasks such as sweeping, mopping, and sanitizing surfaces. Monitoring and restocking inventory as needed to ensure smooth operations. Team Collaboration:

Communicating effectively with team members and managers to coordinate tasks. Supporting fellow crew members during busy periods and helping to minimize wait times for customers. Contributing to a positive and inclusive team environment. Adhering to Company Policies and Procedures:

Following all Taco Bell policies, procedures, and standards for food quality, safety, and customer service. Adhering to health and safety regulations and maintaining a clean and safe work environment. Completing required training modules and staying up-to-date on company policies and changes. Shift Lead

02/2023 to 07/2023

Hartles Subs

HargerTown, MD

Customer Service:

Greeting customers warmly and providing friendly, attentive service. Assisting customers with menu selections and answering any questions they may have. Ensuring customer satisfaction by delivering high-quality subs in a timely manner. Food Preparation and Assembly:

Preparing ingredients such as meats, cheeses, vegetables, and bread for subs. Assembling subs according to customer preferences and company standards. Ensuring accuracy in portion sizes and ingredient placement for a consistent product. Cleanliness and Sanitation:

Maintaining a clean and organized work environment, including food preparation areas, serving stations, and dining areas.

Following proper food safety and sanitation protocols to ensure food quality and prevent cross- contamination.

Conducting regular cleaning tasks such as wiping down surfaces, washing dishes, and sanitizing equipment.

Cash Handling and POS Operations:

Operating the cash register and processing customer transactions accurately. Handling cash, credit/debit cards, and other forms of payment in accordance with company policies. Balancing cash registers at the end of shifts and reporting any discrepancies to management. Team Collaboration:

Communicating effectively with team members and managers to coordinate tasks and ensure smooth operations.

Assisting colleagues during busy periods and working together to maintain a high level of customer service.

Contributing to a positive and supportive team environment where everyone works together towards common goals.

Adherence to Company Policies and Procedures:

Following all Hartlet Subs policies, procedures, and standards for food quality, safety, and customer service.

Adhering to health and safety regulations and maintaining compliance with food handling guidelines. Completing required training modules and staying up-to-date on company policies and changes. Facilities Technician

05/2023 to 11/2023

Crown Hotel

HagerTown,MD

Facility Maintenance:

Conducting routine inspections of buildings, equipment, and systems to identify issues and potential hazards.

Performing preventive maintenance tasks such as lubricating machinery, changing filters, and inspecting electrical systems.

Troubleshooting and repairing mechanical, electrical, plumbing, and HVAC systems as needed. Responding promptly to maintenance requests and emergency situations to minimize downtime and ensure safety.

Building Repairs and Renovations:

Repairing or replacing damaged building components such as doors, windows, flooring, and walls. Ensuring that all repairs and renovations comply with building codes, safety regulations, and company standards.

Equipment Maintenance:

Maintaining and servicing facility equipment such as generators, boilers, pumps, and compressors. Performing routine inspections, lubrication, and calibration of equipment to ensure optimal performance. Troubleshooting equipment malfunctions and coordinating repairs with external service providers when necessary.

Maintaining accurate records of equipment maintenance and repair activities for documentation and compliance purposes.

Safety and Compliance:

Ensuring that facilities comply with all relevant health, safety, and environmental regulations. Conducting safety inspections and implementing corrective actions to address potential hazards and safety concerns.

Participating in emergency response drills and procedures to maintain readiness for potential emergencies.

Providing safety training and guidance to staff members on proper use of equipment and adherence to safety protocols.

General Maintenance Tasks:

Performing general maintenance tasks such as painting, carpentry, landscaping, and janitorial duties as needed.

Assisting with the setup and breakdown of events, meetings, and other functions held on-site. Maintaining inventory of supplies, tools, and equipment needed for facility maintenance and repair activities.

Supporting other departments and team members with facility-related tasks and projects as required. SKILLS

Teamleader - 3 years

Dependability and Reliability - 3 years

Problem-Solving Abilities - 3 years

Food Safety and Hygiene - 3 years

Attention to Detail - 3 years

EDUCATION

High school or equivalent

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