Customer Service Administrative Assistant

Virginia M. Balsama

**** ******* **., ************ ** 78660 ****************@*****.***

Resume

SKILLS

•Strong and effective communication skills

•Fully proficient in English, Spanish, and Italian

•Knowledge of educational and medical, terminology

•Event planning and project coordination

•Advanced knowledge of several computer programs

•Personnel management

•Travel booking, hotel and event reservations

•Multi-phone line proficiency

•Filing and data archiving

•Cash handling

•Culturally sensitive

•Compassionate

•Pleasant demeanor, courteous

•Excellent customer service

•Reliable and flexible

PROFESSIONAL SUMMARY

Highly detail-oriented and organized self-starter who works independently to complete the job to the client's satisfaction.

Motivated administrative assistant, translator, and interpreter in Spanish. Offer a strong ethic and positive attitude.

Superb people skills and customer service. Enthusiastic, fast learner that delivers quick results.

SPANISH INTERPRETATION

Since 2018 I have been working for two interpretation companies interpreting in the following fields:

-Medical including doctor’s visits, mental health meetings, yearly health insurance assessments, COVID-19 calls, pharmacy customer service

-Governmental aid agencies

-US Postal Service

-Car insurances

-Banking

School districts and teachers

-Automobile insurances

Virginia M. Balsama Resume Page 2

WORK HISTORY

6/2020 to now Seasonal private Italian Interpreter in Sicily, Italy

9/2018 to 5/2020 Remote Spanish Interpreter, Language Line Solutions

5/2018 to 2019 Remote Spanish Interpreter Akorbi Interpreters

8/2016 to 2/2017 Special Education Teacher’s Assistant, Grisham Middle School, Round Rock

2 to 6/2016 Substitute teacher for Round Rock and Pflugerville school districts

9/2011 to 9/2015 Self-employed English and Spanish instructor to limited proficiency individuals in Italy

3/2001 to 8/2010 El Camino Travel, Inc. Redwood City, California

Owned and operated a small travel agency

Successfully initiated and implemented small private group traveling, acting as a tour conductor and interpreter, which resulted in positive gains for the business

Sold travel tickets and tours

Supervised and coordinated all operations

6/1990 to 6/1999 Redwood City School District - Redwood City, California

Spanish Translator-Interpreter

•Translated curriculum, lessons, bulletins, letters, and a variety of documents and lessons for a bilingual school district with 14 schools

•Interpreted special education, health, behavior, attendance, and informative meetings and conferences

•Directed limited English-speaking visitors to the right departments in the district by phone and in person

•Collaborated with principals, teachers, and district personnel to deliver efficient and high-quality service

•Provided coaching and consultation to staff to deliver quality service

Spanish Bilingual Office Manager

•Collaborate with Principal and two secretaries to ensure efficiency in a fast-paced school office

•Keep and maintain personnel and students' emergency information, and records confidentially

•Enroll students in printed and computer forms as needed

•Deliver personnel and student attendance and absence reports

•Answered and managed incoming calls while recording accurate messages (four phone lines)

•Open and distributed mail

•Compose letters, forms, and other school documents

Virginia M. Balsama Resume Page 3

•Collaborated with teachers and school nurse

•Coordinated volunteer services

•Handled cash and bank transactions of two bank accounts and issued monthly report

•Keep track of purchases of office and school

•Collaborate with school nurse to ensure student’s well-being, communicating with parents

and other institutions regarding

disease control

•Serve as a community liaison between school and parents

EDUCATION

University of Tucson Arizona

Continued education for Spanish translators/interpreters

Mira Costa College - Del Mar California

Advanced Administrative Assistant courses

English Language Academy - Lima Peru

Associated Degree Bilingual Executive Assistant

VOLUNTARY WORK

Accompany 5th-grade choir with piano at Hoover School, Redwood City California

Volunteer worker, Mount Carmel Church Redwood City California

Secretary at Lord of Miracles Brotherhood, San Mateo, California

Choir member, Mount Carmel, Redwood City, California

Choir member, Duomo of Messina, Italy

Choir member Diocesan choir, Messina, Italy

Choir member First Baptist Church, Pflugerville, Texas

Voluntary work at Radiance Women’s Center serving the Spanish speaking clients

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