Business Development Customer Service

John J McLaughlin

*** ****** ****, ******* ** ***81 - Mobile: 305-***-**** – **************@*******.***

PROFESSIONAL SUMMARY

Exceptional sales professional who successfully grows brand awareness through relationship building, increased market penetration and new market development. Drives targeted sales strategy & brand marketing tailored to the niche. Has demonstrable proven record of success synthesizing a dedicated focus on business requirements with innovation for improved cost-effective sales solutions within tasked industries.

WORK HISTORY

Previous work experience includes area field sales, market & brand research, business development, sales administration, internal sales, and customer service management, as well as marketing, supply chain management, team development, and analysis. Demonstrated successful domestic & international sales experience with a track record for meeting and exceeding OTE or ETE.

04/2018 to Current Competitive Network Management – Dearborn, MI USA

Director Sales / Marketing

Head of sales and marketing; overhaul entire sales strategy and development of marketing protocols and strategies.

Offering solutions in enterprise technology, information & infrastructure. I.T. & low voltage sales service and support to include VoIP, cabling Cat6 & fiber, trenching, network architecture, branded phone service, cloud and hosted solutions, access control systems, surveillance and more

Responsible for entire corporate sales & marketing strategy as well as initiating & developing strategic partnerships.

Responsible for RFP, RFQs, bid portal, some invoicing & CRM Sales management. Cross responsibility with AP/AR.

Conductor role as project manager; generating qualified leads both cold and rebound referral, directing appropriate bid to

partner firms, ensuring follow up and through by all sub-c’s, getting bids to market on time.

Contributor role in monitoring procurement, HR, order & service processing, developing service & partner agreements, writing operational & sales SOP

04/2012 to 12/2017 Ambiente & Design Corp – Europe & Russia/CIS

Area Sales / EMEA BD

EMEA Business Development firm specializing in bringing North American brand home furnishings to overseas markets. Have represented the following firms internationally: Old Biscayne Designs, Fairfield Chair Co., Wesley Hall Furniture, AFK Furniture, Gilded Home, Oriental Weavers, Howard Miller, Hekman Furniture, David Edward, Elk Group International, Franklin Corp., La Z Boy, Great Wallpaper Company, Neo Metro, TOV

Sales & Business Development: Market & sub-segment research. Introducing brands and developing long term sales, pricing & marketing strategies for each company in all contract locations.

Managed clients; ask, listen, learn, implement, consult and advise – advanced multicultural ground game.

Managed team of five; team lead, associates

Train client staff to sell factory brands in multiple countries.

Manage regional associates; assisting in data mining, opening markets and closing deals.

Advanced understanding and implementing cross cultural international business protocols.

08/2006 to 04/2012 Panalpina Inc – Belleville MI

Sales / Inside Sales

Full range 3PL sales professional; wrote district SOP proposal for FF sales format encompassing OE, OI, AE, AI, LTL, LCL, FCL, expedite, & hand carry.

Managed $10M customer portfolio of 25 accounts. These were the highest volume accounts in multiple states (Serviced sales needs for all business units in PA-US Midwest Region).

Improved sales through upselling across large-customer business units, spearheading price-strategy initiatives, developing price benchmark comparison tables with the competition.

Uncovered and qualified prospects and sales opportunities in targeted markets across USA Midwest Region for multiple branches.

Specialized in overseas rates, fees, tolls, and cost structure conversion.

Consistently met or crushed KPI’s & team goals for sales, cost, on-time delivery and customer service

EDUCATION

2005 BBA: Business Administration, Cleary University - Ann Arbor, MI

Cum laude graduate

2000 Associate Degree: Graphic & Multimedia Design, ILIA - Chicago, IL

Honor Graduate

SKILLS

Sales & Operations Project Management & Inter-company integrations

Account and territory management

Sales pipeline management

Digital Marketing strategy (targeted banners & pop-ups, currently trying to learn how to utilize AI)

Customer service & satisfaction

Excellent listening skills

Effective negotiator

Team building expertise

Critical & creative thinking

Highly organized

Creation of sales comp structures

Contact creation & negotiation

LANGUAGES

English – native speaker

German – elementary limited working proficiency, lived in Germany 2 years

Russian – elementary limited working proficiency, lived in Russia 6 years

French – elementary limited working proficiency, school & travel

ORGANIZATIONS

Dearborn Area Chamber of Commerce – current board member

BNI – past member

Rogue B2B Excellence – past member

Internations – past member

Livingston Classical Academy School Board - past member

ONLINE ORGANIZATIONS

Consultants Network

The Made In America Movement

Veteran USARMY

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