Business Partner Customer Success

Danielle Goodsell, SHRM-SCP Email: *********@*****.*** Mobile: 516-***-**** 1

DANIELLE GOODSELL, SHRM-SCP

SUMMARY

Dynamic HR professional with proven expertise as HR Business Partner, focused on customer success. Project Lead on HRIS optimization, implementation and reorganization and change management, showcased at XBTO and other leading firms.

Skilled in thought leadership, fostering employee engagement and leading high-impact projects.

EXPERIENCE

CONTRACTOR Sr HRBP & Project Consultant, 09/2023 - Current XBTO.com (Digital Asset Manager) - Tampa, FL

• Rippling HRIS Optimization:

o Identified and implemented system and process

optimizations

o Implemented integrations, process and reporting

automation supporting leadership, and stakeholders in disparate locations globally

• Employee Handbooks & policies: developed and rolled out 5 handbooks: USA; UK; Bermuda; UAE; and France

• Layoffs: managed three rounds of layoffs globally

• Salary review and bonus process: rolled out process and compensation statements

• Discipline & grievance management

• Instructed counsel on lawsuit

• Immigration and mobility: US H-1B/Greencard & Bermuda

• Recruitment

Executive Director of HR, 08/2022 – 07/2023

atriawealth.com (Asset Manager & Broker Dealer) – New York, NY

• Leader of HR function - 800 people/offices in CA, NY, TX with team of 10 including HR generalists, HR operations and payroll

• Payroll migration: migrated function to Finance

• Instructed counsel and led investigations

• HR metrics: implemented leadership metrics

• Salary Transparency: implemented data and processes Director of HR, 10/2021 – 07/2022

orlincohen.com (Northwell Health) - Lynbrook, NY

• Leader of HR function - 1200 people/19 orthopedic practices, team of 14 direct reports, including HR generalists, trainers, HR operations, and payroll

CONTACT

Address: Tampa, FL 33626

Phone: 516-***-****

Email: *********@*****.***

SKILLS

• Benefits Admin & Procurement

• Change Management

• Employee Handbook Development

• Employee Relations & Engagement

• Employment Law (US, UK et al)

• HRIS Optimization/Implementation

• Immigration

• Management Consulting

• Process Improvement

• Project Management

• Recruitment

• Training & Development

COMPUTER PROGRAMS

• ADP

• Financial Force

• MS Word, Excel, Powerpoint

• NetSuite

• Rippling

• Salesforce

• SAP

• UltiPro (UKG)

INDUSTRY EXPERIENCE

• Financial Services / Asset Mgmt

• Healthcare

• Non-Profits

• Technology

Danielle Goodsell, SHRM-SCP Email: *********@*****.*** Mobile: 516-***-**** 2

• Strategic Planning: Developed a Strategic HR plan per organizational and COVID pain points (tight candidate market)

• Compensation: right-sized compensation strategy to retain and attract talent, address headcount gaps created by the NY vaccine mandate terminations of September 2021, 'great resignation' labor shortages, and gas price increases

• Turnover Metrics: drove the creation of Exit Surveys to generate metrics and turnover analysis

• Role and Process Clarity: Utilized HR process standards to map all processes, responsibilities, and accountabilities (RACI matrix)

• HR Ops and Payroll Team Reorganization: reorganized to manage HR and Payroll inquiries and transactions via a centralized inbox

• Recruitment and Onboarding Process improvement:

o created nil cost applicant tracking system, utilizing MS Office incl workflows

o Eliminated manual paperwork, implemented online

onboarding and background screening

o Created online job fair applications, capturing candidate data - enabling the generation of attendance metrics. o Fast-track approvals process, preventing candidate loss

• Recruitment

o Identified essential competencies, and trained managers to interview and select for these

o Redesigned assessment scorecards and interview tools

• Reward and Recognition Culture: drove implementation of online values-based nomination tool, earning employees rewards points

• Learning and Development Culture: Established company orientation, customer service courses, and standardizing the company's approach to service

• Developed a policy for Medical Assistant (MA) certification and stepped pay to 'grow our own' MAs in a tight market Sr HR Business Partner (HRBP), PEO, 01/2019 - 10/2021 Insperity.com (Professional Employer Organization) - New York

• External HRBP and Consultant to Medium-Sized Organizations' Leadership – clients' industries include Applied Sciences (COVID vaccine manufacturer), medical devices, tech, law firms, fintech, hedge funds, manufacturing, and non-profits.

• Covid Advice: Interpreting and advising on NY state executive orders, fluid employment law environment covering federal and state paid sick leave, health and safety (HIPAA), quarantining, vaccines, masking, accommodations, return-to-work Covid policies, and employee relations matters

• Employee Handbook/Policy creation and revisions - rolled out 15 handbooks, to comply with NY State Paid Sick laws

• Employee surveys: rolled out for three clients

• System implementations, payroll migrations; advised on, led time and attendance, and payroll cycle migration

• Employee Relations: disciplinary process and performance improvement plans; terminations and layoffs; reorganizations; furloughs; sexual harassment and discrimination investigations; Americans with Disabilities Act 'interactive process' Danielle Goodsell, SHRM-SCP Email: *********@*****.*** Mobile: 516-***-**** 3

• Training Facilitation: NY-mandated Discrimination and Harassment Prevention; Effective Employee Counseling and Discipline; Fair and Consistent Performance Appraisals for Managers; Interviewing and Selection Skills for Managers; and Employment Law and HR Fundamentals for Managers

CONTRACTOR Sr Implementation Consultant & PM, 06/2017 - 12/2018 Fourth.com (Hospitality Platform) - New York

• Consulting Advice: supporting development of Minimum Viable Product (MVP) for foundation clients of Hospitality specific time and attendance, HR and payroll solution with weather forecasting CONTRACTOR Sr Consultant, 01/2018 - 10/2018

Flatiron.com (Oncology Records Platform) - New York

• Ultipro System Admin/Owner for Maternity leave coverage

• Ultipro HR & Payroll Solution, Benefits & Leave of Absence Processes: led project addressing system and process breakages Sr Manager, HR Operations, 01/2016 - 05/2017

AbleTo.com (Behavioral Health) - New York

• Hired to implement/scale HR and Finance processes, infrastructure and patient billing for 400 x 1099 Licensed Therapists and 100 x W2s

• $130,000 Project: led HR, Payroll and Time & Attendance RFP, negotiations, implementation of Ultimate Software's UltiPro

• $80,000 Project: led Finance solution RFP, negotiations, and implementation of Financial Force Finance

• 401K: led RFP, and established new 401K generating 95% participation with “Auto Enrollment” feature

• Benefits Migration: identified opportunity and led project to migrate from H.S.A to H.R.A realizing benefit cost savings President, Board of Directors, 06/2013 - 12/2015

Parentresource.org (Non-profit early education) - Port Washington, NY

• Exec Management/Board role

• Set New Strategic Direction: based on changing clientele including raising $100,000 and managing upgrade in facilities

• $55,000 Project: led NetSuite CRM/ERP/LMS/HCM project, won grant, project management, reengineered processes

• Employee Relations: reorganization, employee handbook updates and disciplinary process

Director of Human Resources, 12/2007 - 11/2012

Sabiogroup.com (Call Centre Technology) - London, UK

• HRBP and Leader of HR Function, reporting to CEO, 200 people with team of 2 direct reports

• 2011 Engagement Survey Results: >95% of employees were highly satisfied or satisfied

• Employee Relations: disciplinary process and performance improvement plans; terminations and layoffs; reorgs

• $31,000 Project: led HRIS RFP, negotiations, implementation, and redesigned processes, project & change management

Danielle Goodsell, SHRM-SCP Email: *********@*****.*** Mobile: 516-***-**** 4

• Learning Mgmt System (LMS): created in-house LMS - monitoring partner vendor accreditations

• Performance Management Training: designed and facilitated programs for managers

• Compensation: Designed bonus scheme incorporating performance and company results, change management

• Recruitment: designed and facilitated technical assessment centers for solutions architects, software engineers Management Consultant, 10/2006 - 09/2007

Capgemini.com (Global Management Consulting Firm) - London, UK

• Human Resource and ERP Transformation client projects: o Her Majesty's Revenue and Customs, England -

Recruitment Policy & Process Reengineering:

o Department for International Development, Scotland - Applicant Tracking System & Recruitment Process

Reengineering

o Centrica Energy, England - SAP ERP Implementation: Technical Writing, Training Design and Delivery

EDUCATION, CERTIFICATIONS

& PROFESSIONAL MEMBERSHIPS

SHRM-SCP (Senior Certified Professional), and Member, 01/2016 Society of Human Resource Management

Psychometric Assessment, A & B Level Plus, 01/2010

(Qualified to administer & report)

British Psychological Society

Management Consulting Skills, 01/2006

Capgemini Consulting Academy

Project Management, 01/2005

Barclays Academy

Employment Law Practitioner Certificate, 01/2005

Chartered Institute of Personnel & Development, London, UK Bachelor of Arts, Human Resource Management, Political Science University of New South Wales – Sydney, Australia

ACTIVITIES & PERSONAL GOALS

• Dog owner, trainer, lover

• Pickleball and Tennis addict

• Personal Goal: see all Tennis Grand Slams & Pickleball US Open by 2026

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