Customer Service Call Center
Resume:
Alicia Smith
Orlando, FL *****
Email: ************.***@*****.***
OBJECTIVE
I have an MBA emphasis in Office Management as well as Training and Development. I am seeking a position with a company that would allow me to continue expanding my knowledge and work experience. I am hoping to obtain a permanent post within an organization where I would continue to thrive and develop while continuing to grow my career.
QUALIFICATIONS
I have years of direct leadership skills collaborating with customers directly in person and a call center environment. Demonstrated creativity, with a strong work ethic. Analytical problem-solving ability and work well in a team or as an individual contributor. My education, skills, and experience would allow me to begin making an immediate impact in any role.
EDUCATION
●Master of Business Administration, University of Phoenix 2021
●Bachelor of Science in Business, University of Phoenix 2019
●General Management Certificate, University of Phoenix 2018
EMPLOYMENT
9/2024- 3/2025 Tommy Hilfiger, Sales Associate, Daytona Beach, FL
Greet and engage customers, assisting in product selection and addressing inquiries. Maintain comprehensive knowledge of the brand, its products, and current promotions. Achieve both individual and team sales objectives through exemplary customer service and insightful product recommendations. Manage cash transactions and ensure accuracy in sales records. Contribute to visual merchandising efforts to uphold a clean and inviting store environment.
2/2023- 1/2024 Randstad Professional Staffing, Able Trim & Door, Accounting, Orange City, FL
Records client’s payments, and transactions related to accounts receivable. Create invoices according to company practices and email purchase orders to the installers. Recording billing payroll for the installers in QuickBooks. Monitor client’s account details for payments and past due payments.
6/2022- 12/2022 Spectraforce Technologies Inc., Connections Academy, Enrollment Management Assistant/ Family Enrollment Counselor, Daytona Beach, FL
Assist with the enrollment of students grades through K- 12 into the online school. We explain the process and what online learning has to offer. Ensure the integrity of enrollment eligibility and research and resolve any discrepancies. Assist with correcting any customer corrections on enrollment forms. Communicate with customers via inbound and outbound calls, as well as chat and email to assist with customer questions during enrollment.
1/2022- 05/2022 Randstad Professional Staffing, Undercover Tourist, Customer Service Representative, Ormond Beach, FL
Communicated with potential clients to purchase theme park tickets. Corresponded via inbound, outbound calls, online chat, email, and voicemail. Provided them with accurate information on the processing and shipping of orders. Assisted with resolving any issues and helping with customer complaints as well as taking any additional requests. Reviewed orders for accuracy and security flags. Packaging and shipping physical tickets and scanning tickets in the system.
06/2021- 12/2021 Kforce Professional Staffing, IRS/ FL Unemployment, Customer Representative/ Administration Specialist, Daytona Beach, FL
Assisting the IRS, inbound calls, and answering questions to callers regarding stimulus checks. Guiding the customers on the IRS website. Assisted and resolved caller disputes. Assisting the Florida unemployment, I researched the employment statuses of potential unemployment recipients to prove that they were working during and before the pandemic. Verified documentation that participants would input into the system. Making decisions if the employment documentation is acceptable.
05/2019- 06/2021 CareerSource Flagler Volusia, Job Coach, Daytona Beach, FL
Marketing the STAR program by visiting other businesses and presenting what our program has to offer. Assisted clients in identifying and enhancing their job skills, suggested improvements to clients' resumes, and ensured that clients were prepared for job interviews. Provided training to help them to complete and obtain a retail certification with the possibility of job placement. Helped with the job on-site training at participating retail store locations. Developing employment plans and communicating with customers to understand their goals and ambitions. Learn our customers’ strengths and teach them to use them effectively. Outstanding communication and people skills and to be able to inspire and motivate customers.
06/2017-12/2018 Passavant Memorial Home, Teacher Counselor, Pittsburgh, PA
Managed crises through the utilization of skills and behavioral management methods. Completed documentation and medical instructions for each consumer. Provides for the health and safety of the consumers and provides supervision. Completes documentation and medical instructions for each consumer. Follows treatment goals as written in each consumer’s individualized support plan. Assist consumers with hygiene and activities of daily living through modeling, coaching, and structuring activities.
04/2016- 06/2017 Jewish Association on Aging, Food Service Worker, Pittsburgh, PA
Serving meals, maintaining, and organizing kitchen and dining areas, setting up serving lines, and monitoring food temperatures. According to planned menus, established schedules, resident requests, and sanitary directives. Individually and with a team of dietary staff to assist elderly residents with their daily dietary needs. Load and distribute food trays and carts to residents’ rooms and collect and return food carts to the dishwashing area.
03/2015- 03/2016 Care Solutions, Home Care Aide, Mt. Lebanon, PA
Deliver comprehensive in-home support services, including health care tasks, personal hygiene assistance, and housekeeping to maintain the client’s health and well-being. Additionally, support clients with errands such as shopping and transportation to medical appointments.
06/2009- 03/2015 Walmart, Customer Service Associate/Cashier, Carnegie, PA
Process patron transactions while ensuring the cash drawer remains balanced. Restock unsold merchandise and assist shoppers with locating items and navigating the store.
06/2007- 06/2009 Omni William Penn, Turndown Service Attendant, Pittsburgh, PA
Guest requests promptly ensured the cleanliness and comfort of guest rooms before occupancy. Report any deficiencies and maintenance needs in guest rooms to provide the highest level of comfort and service expected of the hotel’s patrons.
06/2005- 05/2010 Filene’s Basement, Store Clerk, Homestead, PA
Maintain high customer service standards to make our customers feel at home during their shopping experience at the store. Performed sales transactions precisely and effectively and assisted patrons in locating merchandise. Handle cash transactions and maintain accurate sales records.
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