Customer Service Data Entry

DS / DARLENE SCOTT-SCREEN

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E: ***********@*****.*** 770-***-**** A: McDonough, Ga 30253

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service and claims processing best practices and related options Professional Summary:

Dedicated and compassionate victim advocate with VICTORY OVER VICTIM years of experience providing comprehensive support and advocacy services to survivors of, domestic violence, sexual assault, human trafficking] within a non-profit setting. Skilled in crisis intervention, resource navigation, safety planning, and legal accompaniment, committed to empowering victims and promoting their rights to healing and justice.

VICTORY OVER VICTIM

03/2014 - Curr

Professional Experience:]

● Conducted comprehensive needs assessments to identify individual support requirements and develop personalized safety plans.

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● Assisted victims in navigating the legal system, including court accompaniment, witness preparation, and rights education.

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● Facilitated referrals to community resources like housing assistance, medical care, mental health services, and legal aid.

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● Maintained detailed client records and case documentation, ensuring compliance with agency policies and confidentiality standards.

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SKILLS

Quality Assurance

Claims Processing

MS Office Suite

Customer Expectations Management

Claims investigation and research

Attention to Detail

Customer Service

Problem-solving abilities

Active Listening

Data Entry

Computer Proficiency

Customer Relations

Payment Processing

Call Management

Follow-up skills

Appointment Scheduling

Customer-focused

Training and mentoring

Exceptional telephone etiquette

Administrative Support

Prioritization

Customer Relationship Management

(CRM)

Live chat support

Product and service solutions

Sales expertise

Call Center Management

Key Skills:

Victim Advocacy:

Crisis intervention, trauma-informed care, safety

planning, legal advocacy, resource coordination, case Communication:

Active listening, empathetic communication,

effective verbal and written communication with

diverse populations

Confidentiality:

Maintaining strict confidentiality and ethical

standards when working with vulnerable individuals Documentation:

Accurate record-keeping, detailed case

documentation, report writing

management

TD Carpet Cleaning Service - Billing Customer Service Representative Remote

01/2020 - 09/2021

● Handled customer inquiries and suggestions courteously and professionally.

● Developed strong product knowledge to provide informed recommendations based on individual customer needs.

● Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

● Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

● Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

DA SOUL TOUCH - Client Service Specialist

07/2014 - PRESENT

● Enhanced client satisfaction by addressing concerns and providing timely solutions.

● Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.

● Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

● Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

● Provided primary customer support to internal and external customers.

New Hire Training

EDUCATION

Armwood Senior High School

01/1997

High School Diploma

General Education

GLOBAL INTERNATIONAL ALLIANCE

Global Humanitarian Doctorate

05/21/2022

● Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.

● Advocate and facilitate individuals of childhood sexual assault and domestic violence

● Conflict resolution

REFERENCES

Available Upon Request

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