Customer Service Administrative Support

OBJECTIVE

To apply my skill and knowledge of personnel management, training, and placement while establishing streamlined procedures to a team-oriented company focused on customer service, personnel development and increased profitability.

PROFESSIONAL EXPERIENCE

October 2022-May 2024

Polk County Public School Secretary – Lakeland FL

Providing administrative support for school staff, students, and parents. Managed office tasks, assist with student records, discipline records, and teacher support. Facilitated communication within the school community.

Managed the front office, greeting visitors, Handling phone calls, and inter-school correspondence.

Established and maintained enrollment processes, and accurate student records, collecting records from all over the United States and overseas.

Support faculty with scheduling, materials preparation, and event coordination.

Facilitate communication between parents, teachers, and school administrators.

Handled confidential information with discretion and in compliance with FERPA guidelines.

Collateral duties included managing the lost and found, establishing and maintaining discipline records for a student population of 1200-1500 students.

June 2018-October 2022

Caregiver-Self Employed – Lakeland FL

Caring for my 86 year old mother. Taking her to Doctor’s appointments, managing her medication, cooking, cleaning, washing laundry, and driving her where she needs to go.

July 2008-May 2018

Employment Specialist – WorkForce Essentials Inc. – Savannah TN

Duties and Responsibilities: Responsible for working with clients of the Families First Program (TANIF-Temporary Ad for Needy Families) and assisting them in making the transition to employment. Administered required assessment tests to clients and use the results to develop individualized career plans.

Provided one-on-one case management activities for a client base of between 90 and 120 participants.

Establish and maintain rapport with the government agencies, local employer, career centers, community colleges, staffing agencies and local support agencies to provide clients with assistance with everything from short term training and employment to assistance with paying utility bills and obtaining housing and childcare

Established business partnerships to facilitate job entry into the labor market by remaining current with labor market trends, local business leaders, and potential employment opportunities.

Developed, maintained, and provided monthly monitoring of work experience sites and community service projects, monthly performance goals, and generated work participation rate (WPR) reports.

Developed training and facilitated job readiness workshops as needed.

Provided assistance to employees and employers to prevent problems. Provide follow-up services for a period of nine months after case closure.

Identified prospective employer’s hiring and training needs and developed unsubsidized training opportunities and used assessment results to match customer skills with prospective employer’s needs.

Serve as job coach/mentor once Families first customers entered employment to increase retention.

Make presentations at local civic groups, organizations to increase employer awareness of opportunities available.

Developed and maintained program curriculum to be offered to Families First customers. Counsel customers on professionalism, work ethics, attendance, etc.

October 2006-April 2008

Curriculum Developer – Hillsborough Community College – Tampa FL

Duties and Responsibilities: Develop, format, review and edit curriculum and associated support training activities in support of a national certification for Production Technicians within the state of Florida under a grant which established the Employ Florida Banner Center for Manufacturing – one of 14 Banner Centers established in Florida.

September 2001-June 2005

Manpower Coordinator – Training Support Center Hampton Roads – Virginia Beach VA

Duties and Responsibilities: Processed, tracked, and maintained manning and human resources records for assigned personnel in the Hampton Roads Virginia area. Personally conducted efficiency reviews at each of eleven locations to identify manpower requirements and administration process procedures for the region.

June 1998-September 2001

Administrative Department Supervisor – Amphibious Assault Ship Bataan USN – Norfolk VA

Duties and Responsibilities: Established, maintained, and updated a Procedures Manual to ensure the accurate and uniform processing of all personnel related documentation and correspondence. Maintained required documentation on all personnel transactions and reported these transactions up the chain-of-command as required.

EDUCATION AND AFFILIATIONS

2008 – Member of Hardin County Chamber of Commerce

2000 - B.A. Human Resource Administration – Magna cum Laude – Saint Leo University

1988 – Designated ‘Master Training Specialist’ by Navy Training Command

COMPUTER SKILLS

Microsoft word/excel/PowerPoint/Outlook/Publisher.

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