Security Guard Customer Service

AF

AMANDA FAULK

*************@*****.*** 812-***-**** Linton, IN 47441

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Patrolling

CCTV Monitoring

Premises Surveillance

Work Ethic

Verbal and Written Communication

Staff Management

Allied Universal Security Services

Indianapolis, IN

Security Guard

06/2023 - Current

Conducted daily security patrols of assigned areas. Enforced safety regulations and monitored access control points. Investigated suspicious activity and reported findings to management. Responded to alarms, emergencies, and disturbances. Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Observed surveillance cameras for any suspicious activity or intruders. Provided customer service assistance to staff and visitors in a professional manner.

Monitored closed circuit television systems.

Issued visitor badges and access cards to authorized personnel. Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.

Provided escorts for employees entering and exiting the building after hours.

Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

security pro 24/7 Bloomington, IN

Security Guard

10/2021 - 06/2023

Conducted daily security patrols of assigned areas. Enforced safety regulations and monitored access control points. Investigated suspicious activity and reported findings to management. Responded to alarms, emergencies, and disturbances. Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.

Provided customer service assistance to staff and visitors in a professional manner.

Summary

Skills

Experience

Observed surveillance cameras for any suspicious activity or intruders. Interacted with law enforcement officials to report incidents or violations of laws and regulations.

Administered first aid when necessary in accordance with training guidelines.

Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Provided friendly and professional assistance to employees, visitors and customers.

Help At Home Health Care West Terre

Haute, IN

Home Health Care Aide

11/2020 - 10/2021

Assisted patients with daily activities such as bathing, dressing, and grooming.

Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities. Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.

Transported patients to medical appointments or errands as needed. Prepared meals according to dietary requirements and assisted with feeding when necessary.

Monitored vital signs such as pulse rate and respiration rate of patients. Observed changes in patient's condition and reported any unusual occurrences to supervisor immediately.

Provided emotional support to family members of the patient during difficult times of illness or end-of-life care.

Assisted with ambulation using walkers, wheelchairs, canes and other assistive devices when necessary.

Educated families about proper nutrition guidelines in order to promote wellness among patients.

Collected specimens such as urine samples for lab testing upon request from physician.

Recorded information regarding temperature readings, blood pressure readings and other vitals accurately into patient charts. Maintained clean and well-organized environment for client happiness and safety.

Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Taco Bell Restaurant Linton, IN

Manager's Assistant

06/2015 - 11/2020

Developed and implemented efficient filing systems for all incoming documents.

Reviewed emails daily to prioritize tasks for the manager's attention. Maintained confidential records such as personnel files, contracts and customer accounts.

Monitored inventory levels of office supplies and placed orders as needed. Utilized computer applications such as Microsoft Office Suite proficiently. Resolved any operational issues that arose during day-to-day operations quickly and efficiently.

Tracked employee vacation time off requests using specialized software programs.

Assigned tasks to associates to fit skill level and maximize team performance.

Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.

Maintained records through timely updates to employee and other files. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand. Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Enforced company policies and procedures to strengthen operational standards across departments.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity. Led employee performance evaluations and rewarded top performers to retain quality personnel.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Handled incoming calls and directed callers to appropriate department or employee.

Responded to customer issues to provide immediate resolution and improve retention.

Linton Stockton High School Linton, IN

High School Diploma

05/1995

Ivy Tech Community College of Indiana Terre Haute, IN Some College (No Degree) in Business

Education and Training

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