Customer Service Representative

ANTOINETTE NEMET

Brooklyn, NY *****

518-***-**** ************@***.***

PROFESSIONAL SUMMARY

An experienced and accomplished customer service representative with well-developed skills in accounting functions and data entry; special emphasis on attention to detail, problem solving, and a desire to learn.

SKILLS

Attention to detail

Customer service

Troubleshooting

Research

Telephone Skills

Billing

Team building

Communications

Problem resolution

Call center

Data Entry

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 02/2013 to Current

National Grid - Brooklyn, NY

Dual high-volume call center for Brooklyn, Queens, Staten Island and Long Island New York.

Reviewed and resolved billing issues.

Extreme attention to detail for emergency calls working with Google Maps.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended energy options to customers, thoroughly explaining details.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Responded to customer requests for products, services and company information.

Assisted customers with setting appointments.

Answered constant flow of customer calls with up to calls in queue per minute.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with up to 30calls in queue per minute.

CUSTOMER SERVICE REPRESENTATIVE 06/2012 to 09/2012

Global Employment Solutions - New York, NY

Assignment: temped for New York University financial Aid department.

High volume inbound call center.

Acted as liaison between students and parents for permanent Financial Aid staff.

Responded to routine Financial Aid questions and limited bursar questions.

Acted as buffer for permanent department.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with up to 15 calls in queue per minute.

Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION

Schenectady County Community College - Schenectady, NY Associate of Arts

Humanities and Social Sciences, 05/2003

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