Administrative Assistant Customer Service

Kelly Gerberick

Princeton, Texas

**************@********.***

Summary

Skilled and organized Administrative Assistant/Customer Service Representative with experience in customer service and office support. Adept at developing and maintaining administrative processes that improve efficiency and achieve organizational objectives. Able to manage high call volumes – 60 to 70 calls per day.

Technical Proficiencies

Microsoft Suite including Teams

Interactive Intelligence (ININ)

Genesys

IMMS Software

ADP/Proliant

eClinicals

TripleSeat

Experience

Palladium McKinney via Quality Personnel Agency 11/2024 to 03/2025

Leasing Consultant

Followed appropriate Business Operation procedures

Answered questions for potential tenants regarding affordable housing guidelines

Helped potential tenants fill out application packet

Interacted with Spanish speaking tenants and potential tenants

Willis Tower Watson via A-Line Staffing 08/2024 to 11/2024

Customer Service Representative

Followed appropriate Business Operation procedures

Helped callers from major clients with Pension Questions

Requested Pension Retirement Kits and Pension Estimates

Made outbound calls when necessary to pension participants

Prime Kosher Catering in Minneapolis, MN (Remote) 08/2023 to 07/2024

Administrative Assistant

Answered Phones

Created Banquet Event Order via TripleSeat Software

Worked with Catering Kitchen Manager to customize and price customer event orders

Posted Major Jewish Holiday Menus to company FaceBook Page and through MailChimp Email

When needed, scheduled food delivery for customers

Palate Catering (Kosher) 05/2023 to 08/2023

Administrative Assistant

Answered Phones

Created Banquet Event Order via TripleSeat Software

Worked with Catering Manager to customize customer event orders such as Weddings, Bar Mitzvah, On-Site Meetings and other events

When needed, scheduled food delivery for customers

Sent out monthly billing statements to recurring customers

Tenet via Financial Additions 04/2023 to 05/2023

A/P Assistant

Processed vendor changes and additions via IMMS

When needed, requested additional documentation to process vendor

changes and additions prior to processing

Scanned vendor changes/additions supporting documents to vendor files

via batch scan

When needed, searched the IRS.gov website to verify company Federal Tax ID

or Social Security Number for vendor tax compliance purposes

USA Renovations, Inc. 09/2022 to 02/2023

Administrative Assistant

Set Up digital folders for contract from General Contractors

Processed New Hire Paperwork

Entered New Hires in payroll system

As needed, sent pre-qualification documents to General Contractors

As needed, follow State Process to obtain Contractor License

Followed basic office protocol (mail, phones emails, etc.)

Texas Skin Surgery Center via Quality Personnel 04/2022 to 08/2022

Front Desk

As needed, processed patient check in for Mohs Surgery/Excisions

Processed outgoing mail and faxes

Confirmed next day patient appointments

Scanned documents into patient files

Collin County Appraisal District via Quality Personnel 01/2022 to 03/2022

Customer Service

Scanned and processed Homestead Exemptions for Collin County Homeowners

Opened/sorted mail daily and delivered to various departments

Insperity 09/2018 to 01/2022

Contact Center Specialist

Followed appropriate Business Operation procedures

Helped callers with various needs including but not limited to reviewing Medical/Dental/Vision Benefits, Cobra and Leave and Disability

Tesla 05/2016 to 02/2017

Concierge

Provided courteous service to all visitors and callers.

Scheduled service appointments, Outstanding Work Orders and Due Bills via WARP.

Tracked and noted all incoming customer concerns until completion using WARP.

Managed administrative projects and management requests in a timely manner.

Pulled vehicle logs for technicians to review to determine if vehicle should be scheduled for service.

Provided guidance to customer to determine if concern can be resolved via “soft reset” of vehicle, upcoming “over the air” update or Service Center appointment.

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