Front Office Manager
Resume:
CONFIDENTIAL PROFILE OF
Siyanda Malakai Mzizi
FOR THE POSITION OF
Front Office Manager
Prepared by: Sherise Fautley
Date: 07 December 2022
Summary:
Siyanda has vast experience managing all aspects of the office environment.
Siyanda is currently working as an all-rounder at ZZ Handman Pty ltd in Durban. In this position he is responsible for all financial, administration, human resources, marketing and business administration.
Previously, Siyanda worked at Bayside Hotel where he was the front office manager. His duties included, but were not limited to, making reservations via phone or in writing or on the booking system, dealing with guest queries and/or complaints, capturing of arrivals.
checking in and out of guests, daily admin duties, daily cash up, weekly reports, managing the front office department and sorting out of guest complaints and solve guest problems as and when they occur.
Siyanda is currently completing his Bachelor of Business Administration Degree at Regenesys Business School. He is someone who is business and career oriented.
PERSONAL INFORMATION:
Surname:
Mzizi
First Name(s):
Siyanda Malakai
Languages:
English, Xhosa, Zulu
Nationality:
South African
ID Number:
EE Status:
African Male
Driver’s License:
Leaners license
Own Vehicle (yes / no):
No
Residential Area:
Durban North
Availability:
Immediately
Current / Last Salary:
R4 500.00
Desired Salary:
R10 000.00
SECONDARY EDUCATION:
Institution:
Milton Mbekela SSS
Qualification:
Matric
Year Completed:
2016
TERTIARY EDUCATION:
Institution:
King Sabatha Dalindyebo
Qualification:
Hospitality Management
Year Completed:
2017
Institution:
Regenesys Business School
Qualification:
B Degree – Business Administration
Year Completed:
Current
SKILLS:
Professional
Positive energy
Computer literacy excellent
Good communication skills
Call Centres
Presentations
lnbound call management
Planning, executing, monitoring, and reporting skills.
WORK EXPERIENCE:
Company:
ZZ Handman (Pty) Ltd
Dates:
May 2021 – Current
Position:
Finance and Human Relations
Reason for leaving:
Under paid
Duties
Client services
Human relations
Company administration with regards to finances
Payroll
Marketing
All rounder
Company:
Bayside Hotel Management
Dates:
March 2017 – August 2020
Position:
Front Office Manager
Reason for leaving:
Seeking a permanent position
Duties
Manage Front Office Department
Making reservations via phone, or in writing or on the booking system.
Dealing with guest queries and/or complaints.
Capturing of arrivals.
Checking in and out of guests.
Daily admin duties.
Daily cash up.
Weekly reports.
Sorting out of guest complaints and solve guest problems as and when they occur
Contact this candidate