Customer Service Business Development
Resume:
SHERYL DAIGLE
+1-825-***-**** - *********@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Responsible and motivated, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. 10 Years of experience in dispatching. Able to learn new tasks quickly. Represent establishment with friendly, professional demeanor always. Dedicated Customer service with 20 years of experience combining management and customer service expertise. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK HISTORY
01/2023 to Current Business Development Manager/Dispatcher Frontier Transport Ltd. – Thorsby, Canada
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
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Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
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Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
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• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries. Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
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Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
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Monitored market trends and competitor activities to identify areas of potential opportunity.
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• Managed accounts to retain existing relationships and grow share of business. Achieved sales goals and service targets by cultivating and securing new customer relationships.
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• Directed dispatching, routing, and tracking of 6 fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
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Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
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Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
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Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
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Tracked delivery progress to identify possible delays and provide real-time updates to customers.
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• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled and organized delivery routes.
• Scheduled deliveries and pickups according to customer needs.
• Utilized dispatch software to enter customer orders, deliveries and receipts. 12/2021 to 01/2023 Operations Supervisor
Pinch Transport – Leduc, Canada
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
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Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
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Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
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Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
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Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
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Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
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Improved operational efficiency by streamlining processes and implementing time-saving strategies.
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Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
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Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
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Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
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Developed and implemented training program for new hires, accelerating their time to full productivity.
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Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
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Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
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Delegated tasks to administrative support staff to organize and improve office efficiency.
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• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Monitored front areas so that questions could be promptly addressed. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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• Directed dispatching, routing, and tracking of 25 fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
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Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
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Promoted teamwork among colleagues by proactively assisting others when needed.
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Tracked delivery progress to identify possible delays and provide real-time updates to customers.
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Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
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Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
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Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
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• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled and organized delivery routes.
• Scheduled deliveries and pickups according to customer needs.
• Assisted in resolving customer complaints and grievances.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Monitored flow of paperwork and directed information to appropriate departments.
• Received new orders, prepared documentation, and assigned personnel. 08/2020 to 09/2021 Dispatcher/Planner
Frontier Transport – Thorsby, Canada
• Notify customers of freight arrival and arrange for delivery
• Schedule or dispatch workers and equipment to appropriate locations
• Record and maintain dispatch information
• Ensure timely and efficient movement of freight
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
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Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
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• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Answered phone calls and responded to customer emails.
• Received new orders, prepared documentation, and assigned personnel.
• Monitored flow of paperwork and directed information to appropriate departments. 01/2020 to 07/2020 Freight Coordinator
FFAF Cargo – Edmonton, Canada
Respond to customer's inquiries (for inbound or outbound freight) through emails and phone calls
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Gather information and rates from network partners(carriers) Provide cost-effective solutions to move freight
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• Run all costs and prepare the file for accounts(billing) When urgency is required, ensure Hotshot service (same or next-day delivery) proceeds as planned
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• Track on-going ground, air or sea shipments and update customers accordingly Check rates and transit time, then book courier shipments online with Purolator, FedEx, DHL or UPS
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Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
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Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
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Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
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• Negotiated freight rates with carriers for international transportation of goods.
• Negotiated and arranged transport of goods with shipping or freight companies. Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
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09/2017 to 09/2019 Dispatcher
Ottaway Motor Express – Woodstock, Canada
• Ensure carrier compliance with company policies or procedures for product
• Notify customers of freight arrival and arrange for delivery
• Retrieve stored items and trace lost shipments as necessary Schedule or dispatch workers and equipment to appropriate locations using two-way radios or telephones
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• Record and maintain dispatch information
• Arrange for necessary repairs
• Prepare daily work and run schedules
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards
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• Ensure timely and efficient movement of freight
• Implement schedule and policy changes
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
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• Provided customers with information on products and services.
• Directed dispatching, routing, and tracking of 50 fleet vehicles. SKILLS
• Order Entry
• Freight Experience
• Account Management
• Negotiation
• Multi-line Phone Systems
• Time Management
• Sales
• Team leadership
• Operations management
• Data management
• Business development and planning
• Attention to detail
• Relationship building and management
• Transportation management
• Team leadership and coaching
• Customer relationship development
Contact this candidate