Patient Care Medical Records
Resume:
Maderia D. Porter
Sauk Village, IL 219-***-**** *******.******@*****.***
Dedicated healthcare professional with 15+ years of experience in medica l assisting, service coordination, and office administration. Excellent in delivering quality patient care, scheduling appointments, and updating medical records while following HIPAA regulations. Strong leader successful in building and training high performing medical teams. Currently working towards Certification in Healthcare Administration.
Education/Certifications
Certification in Healthcare Administration, Ashworth College (Expected 2022
Diploma in Religious Studies, Cross College
Diploma in Medical Assisting, Academy of Allied Health Careers
Professional Experience
University of Chicago Medicine - Patient Service Coordinator August 2023 to Present
●Provide high volume customer service and clerical support
●Coordinate and facilitate patient care within the units
●Coordinating perioperative services appointments
●Interact with patients, their families, physicians and other healthcare team members
●Arranges patient transportation to outside agencies
●Coordinates facilities information
●Maintains records of requests and follows up as needed
●Assembles, organizes, and maintains patient medical records/charts
●Ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
●Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands
●Assists with the orientation of new employees and students
●Performs other duties assigned
●Proficient in MS Office Suite, and utilizes applicable software and EMR systems Epic, Oracle, Outlook, Kaizen
FLOW HEALTH -Concierge Technician
● COVID-19 PCR Nasal Sample Collection
● Administer, process and document rapid COVID-19 Tests
● Accula
● ID Now
● Antigen(Binax, Care Start)
● Use Laboratory Information System(LIS) software to create test orders.
● Use the Collector Application to enter PCR and Rapid test orders and results. ● Drive to scheduled locations to perform COVID-19 testing services.
● Work with Film Productions and Private Companies to test their employees through group events.
● Maintain patient and client confidentiality at all times.
● Assist Patients in the self-registration process.
● Participate in training as scheduled by management.
● Sanitize the work area.
● Transport COVID-19 Samples to the lab.
● Perform overnight trips both in and out of the state to conduct COVID-19 Testing events outside Flow Health’s regular service area.
● Communicate with Patients, Health and Safety Managers, Companies and Other employees as needed to effectively complete scheduled testing events.
● Maintain appropriate level of supplies as directed by the Concierge Manager
● Use Slack to communicate internally with the lab staff and scheduling team.
Sunbelt Staffing/City of Chicago Department of Family Support Services-Covid Navigator/Case Manger 1
● Schedule appointments and coordinate vaccinations to maximize daily clinic productivity
● Contact patients for follow-up appointments and complete reminder calls
Addison Group/University of Chicago Medicine: COVID Vaccine Clinic Chicago, Illinois Scheduler/Medical Assistant 12/2020 to 6/2021
● Review and complete paperwork for RN and update patient medical records for accurate documentation
● Track supply inventory and prepare vaccines for administration
● Screen clients prior to permitting access to testing center to ensure safety of patients and staff
The Judge Group (LHI/Optimum/Warner Brothers) Chicago, Illinois
COVID Medical Screener 9/2020 to 10/2020
● Review and complete paperwork for RN and update patient medical records for accurate documentation
● Track supply inventory and prepare vaccines for administration
● Screen clients prior to permitting access to testing center to ensure safety of patients and staff
Provant Health Solutions Chicago, Illinois
Biometric Health Screener (Per Diem) 11/2010 to 8/2020
● Conduct finger sticks to test patient cholesterol, glucose, and AIC using phlebotomy, blood pressure measurement, and Cholestech LDX machine
● Manually listen to patient breathing and heartbeats with stethoscope, check pulse, and take BMI composition to update patient medical records
● Provide health counseling based on test results for Total Cholesterol, HDL, LDL, Glucose, AIC, Triglycerides, Blood Pressure, and weight
Francisan Alliance Hammond, Indiana
Clinical Screener 6/2020 to 9/2020
● Screened employees and visitors utilizing health and travel history declaration questionnaire as well as take temperatures
● Enforced social distancing and mask use during health screening process
● Monitored flow of people entering and leaving building to maintain minimal capacity
● Educated visitors on droplet vs airborne transfer and explained clinical necessity to wear a mask and be tested for public safety
Insurance Verification Specialist 2/2020 to 6/2020
● Collected, analyzed, and recorded patient demographics, insurance information, and clinical data to verify account holder
● Referred patients to Financial Counselors to finalize payment for services and create payment schedules
● Coordinated financial verification and pre-certification in order to proceed with patient care
St. Catherine’s Hospital Registry/Community CCNI East Chicago, Indiana
Medical Assistant/Registration Representative 11/2015 to 6/2017
● Performed patient care services and assisted physician with patient visits and procedures
● Delivered friendly reception, answered phones, and scheduled appointments to support successful daily operations
● Verified insurance, ordered supplies, and collected/processed specimens such as blood, urine, pap smears, and cultures for lab analysis
St. Bernard Hospital Chicago, Illinois
Office Manager - CCAI Clinics 3/2014 to 10/2014
● Directed operations at 12 clinics and supervised staff of 8 in daily assignments while telecommuting
● Trained staff in workplace policies and procedures as well as identified gaps of knowledge and coached for professional development
● Administered billing, entered CPT and ICD 9/10 codes, updated patient medical records, and processed referrals
Community Hospital (PRN) Labor & Delivery Munster, Indiana
Unit Secretary 8/2010 to 9/2013
● Tracked supplies and ordered materials to ensure proper inventory on hand for all procedures
● Answered phones, directed calls, and reviewed patient charts upon admission and discharge
● Entered lab tests, diagnostic results, and ensured medical staff followed doctor’s orders
Dr. Joseph S, Thomas, M.D. Chicago, Illinois
Officer Manager/Medical Assistant 6/2002 to 11/2010
● Provided leadership and oversight of daily operations at 2 clinics with team of 5 staff and 50+ patients
● Interviewed, hired, and trained employees to build high performing team
● Created weekly schedules based on business needs and monitored individual performance
● Monitored supply inventory and completed purchase orders to ensure proper materials on hand for successful operations
● Administered billing, completed medical coding, coordinated surgeries, processed referrals, and facilitated patient admissions
Additional Experience
Medical Assistant, Sibley Medical Clinical (SMMHC) Dolton, Illinois
Core Competencies
Healthcare, Patient Care, Service Coordination, Appointment Scheduling, Continuous Improvement, Reports, Relationship Building, Medical Records, Referrals, Disease Diagnosis, Customer Service, Leadership, Medical Assisting, EPIC, Electronic Medical Records (EMR), Esolutions, Meditech, Practice Fusion, Kinnser, Insurance Verification, Inventory Management, Office Administration
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