Customer Service Exceptional
Resume:
Curriculum Vitae
Of
Mark Kuhn
Summary
I have 14 years experience as a manager in the restaurant/bakery/deli industry. I have acquired technical knowledge as well as practical and business skills. I have used a range of operating systems and development tools. Successfully delivering the highest quality service. I am a quick worker who always goes the extra mile to keep customers happy. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I can quickly learn and master new concepts and skills. I am passionate about ensuring customers leave the shop with a positive experience.
Highlights
Friendly
Clean and neat
Cash handling accuracy
Loss prevention
Mathematical aptitude
Organized
Checking on the Gross Profit of the shop and controlling waste in the shop
Making sure the business is earning a profit while keeping costs to a minimum
Trying to find new ways to increase sales in the business (e.g. Corporate Customers, promoting platters, in-house specials) to get more clientele
Making sure buying is Under Budget and that there is enough stock in the shop to run smoothly
Making sure equipment is running (e.g. Fridges, lights, computer systems, credit card machines, generator and shop equipment are in working order)
Making sure the shop is clean and neat and making sure the staff are cleaning their sections correctly and keeping good hygiene standards in the shop
Computer Experience System Knowledge
MICROS Computer System
GAAP Computer System
Microsoft Exel
Microsoft Word
Personal
Name: Mark Anthony Kuhn
Address: 15 Oubos Place, Bloubosrand, Randburg, 2188
I.D. Number: 790-***-**** 080
Sex: Male
Marital Status: Single
Cell phone number: 076-***-****
E-mail: ********@*****.***
Drivers licence: Code B of
Skills
Customer skills, Inventory, Leadership, Finance, Computer skills
Maintain stock levels to prevent shortages
Taking care of your appearance (cleanliness, neatness)
Efficient and courteous service of restaurant guests
Taking care of cleanliness and order in the workplace
Offer exceptional customer service in order to differentiate and promote the company brand
Cooperate with customer service team members to give exceptional service throughout the shopping and purchasing experience
Keep restaurant and bakery clean at all times and maintain neat, orderly product displays
Mentor and coach new cashiers, servers and staff
Interests of
Stock control
Languages
English
Work Experience
Company: Oko Oko Lifestyle Restaurant
Position: Floor Manager
Period: May 2024 – Present
Duties: Taken care of Waiters, Bartenders and kitchen Doing Cashing Ups, doing theVariances and updating the Purchases for the kitchen and bar.Capturing stock onto the GAAP Computer System on a daily basis. Keeping the fridge, freezer and store room locked and issuing stock to the staff for the kitchen and barand keeping an eye on waste. Making sure the store is running correctly and keeping the store clean.
Contact: 010-***-****
Company: Fournos Bakery
Position: Assistant Manager
Period: July 2011 - April 2024
Duties: Taken care of Waiters, Cashiers, Barista, Bakery, Deli, Kitchen, Stock Take, Ordering, Gross Profit, Food Control, and Waste, Banking and keeping the store clean.
Contact: 010-***-**** (Sibongile Khanyile) HR Department
079-***-**** (Ralf)
082-***-**** (Mike)
Company: Fournos Bakery
Position: Assistant Manager
Period: July 2011 - April 2024
Duties: Taken care of Waiters, Cashiers, Barista, Bakery, Deli, Kitchen, Stock Take, Ordering, Gross Profit, Food Control, and Waste, Banking and keeping the store clean.
Contact: 010-***-**** (Sibongile Khanyile) HR Department
079-***-**** (Ralf)
082-***-**** (Mike)
Company: ACR Handyman
Position: Handyman
Period: January 2009 - June 2011
Duties: Plumbing, electrical and supervision of workers
Contact: 072-***-**** (Chris)
Company: Full Stop Café
Position: Waiter
Period: January 2005 - December 2009
Company: Rhapsodys
Position: Cocktail Barmen
Period: December 2003 - December 2005
Company: Keg and Brewer
Position: Waiter and Barmen
Period: January 2001 - November 2002
Company: Kuhn Design
Position: Staff supervision and product quality control
Period: Part time 5 years
Contact +1-301-***-**** (USA) (Stephen Kuhn)
Education and Qualifications
Educational institution: Gresswold Senior High School
Standard Achieved: Grade 11
Contact this candidate