Customer Service A

Brenda Phelps

**************@*****.*** 252-***-**** Belhaven, NC

SUMMARY

Seeking a Customer Service role with a strong foundation in communication, problem-solving, and relationship-building. Demonstrated ability in conflict resolution and customer satisfaction in retail environments. Eager to apply organizational and multitasking skills to enhance customer experiences. WORK EXPERIENCE

Mama's pizza Plymouth, NC

Waitress Nov 2018 - Dec 2023

• Provided exceptional customer service by greeting and seating guests promptly and courteously at Mama's Pizza.

• Managed multiple tables efficiently while maintaining a high level of hospitality and accuracy in a fast-paced environment.

• Took customer orders, answered menu questions, and made recommendations based on customer preferences and dietary restrictions.

• Served food and beverages to guests, ensuring timely delivery and hot/cold food presentation standards were met.

• Processed transactions using the point-of-sale system, handled cash and credit card payments, and provided accurate change.

• Maintained cleanliness and organization of dining area, including setting tables and clearing dishes to uphold the restaurant's reputation for hygiene.

• Assisted in inventory management, restocking supplies, and alerting management to low inventory levels to prevent service disruptions.

• Resolved customer complaints with patience and professionalism, ensuring guest satisfaction and repeat business.

• Collaborated with kitchen staff to communicate order details and special requests, contributing to a cohesive team environment.

• Participated in team meetings and training sessions to improve service procedures and expand product knowledge. Bj's minimart Belhaven, NC

Cashier Feb 2024

• Accurately processed customer transactions at the point of sale in a fast-paced retail environment at BJ's MiniMart.

• Maintained a balanced cash drawer with a high degree of accuracy, ensuring all financial transactions were reconciled at the end of each shift.

• Provided friendly and efficient customer service, assisting with inquiries, and resolving issues to ensure a positive shopping experience.

• Managed inventory restocking and organization, keeping shelves and displays neat and well-maintained for optimal product visibility.

• Upheld company policies and procedures regarding payment processing, returns, and exchanges to maintain a trustworthy shopping environment.

• Collaborated with team members to maintain a clean and safe store, promptly addressing any hazards or cleanliness issues.

• Participated in ongoing training to stay current with the latest retail technology and customer service best practices. EDUCATION

Plymouth high

High School Diploma, Collage prep

Plymouth, NC

Jul 1999

CERTIFICATIONS

Serve Safe, Food and drug administration 2022

SKILLS

Multitasking • Good in high stress situations • Team player and leader • Communication • Active Listening • Problem Solving • Empathy • Patience • Conflict Resolution • Time Management • Technical Proficiency • Data Entry • Customer Relationship Management (CRM) Software Knowledge CUSTOM SECTION

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