Office Manager Front

AUGUSTUS PETER MONGELA

P.O BOX ****

ARUSHA

CONTACTS: +255-***-***-***/ 255-***-***-***

Email: *****************@*****.***

PROFESSION SUMMARY

Result driven and dedicated professional with more than 15 years of experience in hospitality industry successfully leading high performing teams consistently exceeding targets through strategic planning and effective team collaboration.

Proven ability to motivate individuals,develop talents and cultivate a positive work culture,specialized in providing exceptional guest experiences through personalized services and maintaining high standard of comfort and sustainability within a stunning natural setting. SKILLS POSSESED AND ABILITIES

Leadership Problem solving

Time management Flexibility

Customer service Relationship and team building

Planning and organization Financial management

Communication Attention to details

Quality assurance Flexibility

PROFESSIONAL SKILLS

Excellent communication skills and customer service oriented. Strong leadership skills including developing,mentoring and training superior experience with the staffing team.

Open minded and good interpersonal skills.

Ability to perform multi-task activities and also flexibility in job performance Strong property management skills {PMS} ideally Opera,Fidelio,Nightbridge,IDS,Respad and Micros as point of sales.

EDUCATION

Diploma in Hospitality Management -2013

Certificate in Hospitality management and Business administration-2003 Basic French -2003

Computer studies 2003

EXPERIENCE

Embalakai Authentic camps {Serengeti & Ngorongoro} -CAMP MANAGER 2022 -2024 Gran Melia hotel Arusha - NIGHT MANAGER 2019 - 2020 Kibo Palace hotel Arusha - FRONT OFFICE SUPERVISOR 2012 -2015

-RECEPTIONIST & NIGHT AUDITOR 2009 - 2011

New Arusha hotel Arusha – RECEPTIONIST 2005 - 2008 HOBBIES

Travelling-I like travelling to different places as it gives exposure to grow as an individual and learn about the world,meet new people and experience different culture,life style and traditions. Socialization-It fosters a sense of connections and belonging,enhances mental well-being,builds social skills,provides opportunities for shared experiences and can positively impact self- esteem by creating a supportive network.

REFFEREES

Mr.Prince Mwailwa Mr.Hassan Adam

Huma Resource Manager, Director,

Embalakai Authentic camps. Embalakai Authentic camps. Contacts: +255-***-***-***/ 255-***-***-*** Contacts: +255-***-***-***/255-***-***-*** Mr. Baraka Mkenga

Rooms division Manager,

Kibo palace hotel.

Contacts: +255-*********/255-***-******

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