Customer Service Representative
Resume:
Lindsay Tiller
McBee, SC *****
*************@*****.***
· Proficiencies: MS Word
· Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Proofreading and editing; Decision-making skills;
Time management skills; Data inventory (organizing, recording, storing, or saving information) Key Qualifications
Work Experience
Customer Service Representative II
FirstSource Client Blue Cross Blue Shield Michigan-McBee, SC January 2022 to September 2023
• I work in Member Services for Employer Group health insurance. I assist with claims, check benefits and call providers on the members behalf.
• Contact providers about claim discrepancies for the member's.
• I create documents the member's need such as Eligibility letters, Qualified Health Coverage letters and Certificate of Creditable Coverage
Customer Service Representative
Teleperformance-Columbia, SC
February 2020 to December 2021
· Communication with customers to solve all home based order issues.
· Online Sales representative for Keurig member product brands.
· Brand ambassador of Keurig promoted brands.
· Toggle use of Keurig/Dr.Pepper company International database software
· Use of secretarial and conversational skills
· Toggle use of software suite options, I.E. Windows Pro, Centrix and Adobe, etc.
· Placement of online Keurig member orders and patronage Data Entry
BlueCross BlueShield of South Carolina-Columbia, SC March 2015 to April 2019
• Experience working as a Quality Assurance Analyst on provider revalidation enrollments.
• Navigate through i-Flow and MMIS systems daily Excellent systematic, customer service and organizational skills.
• Provide basic business math proficiency and capable to document problems and assist in their resolutions.
• Ability of effective written and verbal communication skills. Knowledge of basic word processing and spreadsheet applications software skills.
Manager
Walmart-Camden, SC
November 2011 to August 2014
· Manage 20 people and train each one for efficiency and productivity.
· Have and maintain an in-depth knowledge of Wal-Mart stores and products.
· Assert numerous leadership qualities,including professionalism and interpersonal skills. Conduct audits every day and oversee the transitions of each cashier changing shifts. Handle the money for the registers and keep an account of each.
· Communicate and exercise sound judgment and organizational practices. Have experience in business and retail finance as well as interpersonal skills.
· Extensive work as an Inventory Associate managing inventory and inventory control. Remain current and up-to-date with all company policies and procedures.
· Work calmly under pressure
Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy
August 2019 to January 2021
Skills
• Data entry
• Computer skills
• Microsoft Office
• Microsoft Excel
• Customer service
• Medicare
• Data collection
• Medical terminology
• Documentation review
• Windows
• Proofreading
• Word Processing
• Customer service
• Medical terminology
• Proofreading
• Quality assurance
• Analysis skills
• Microsoft Access
• Leadership
• Data collection
• HIPAA
• ICD-10
• ICD coding
• Cash register
• Cash handling
• Medical records
• Content management systems
• Windows
• Typing
• Phone etiquette
• Microsoft Word
• Communication skills
• Medical office experience
• Orthopedics
• Physiology knowledge
• Insurance Verification
• Customer support
• Medical Billing
• Call center
• Time management
• Medical terminology
• Medical collection
• ICD-9
Certifications and Licenses
Driver's License
Assessments
Medical billing — Proficient
May 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Protecting patient privacy — Proficient
May 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Medical terminology — Proficient
November 2021
Understanding and using medical terminology
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Proficient
September 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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