Customer Service Representative

Customer service Documentation

Account updating Problem resolution

Strong communication Data entry

Critical thinking Recordkeeping

Monique L Johnson

*** ******* ***, **, *********, NY 11550,

516-***-****, ********************@*****.***

Professional Summary Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Skills

Experience CURRENT

Insurance Agent

Healthplex Uniondale, NY

Followed up with customers to offer additional support and check resolution satisfaction.

Delivered fast and friendly service regarding questions and service complaints.

Managed customer calls efficiently in a fast-paced call center environment.

Kept records updated and accurate with current patient information. Recorded treatment information in patient records. Outbound Call Center Representative

Referred unresolved customer grievances to designated departments for further investigation.

Resolved issues based on thorough investigations of concerns. Helped improve processes and products by relaying customer feedback.

Protected company and customer data by following information policies.

Education Secretarial Sciences

five towns college, seaford, ny

MJ

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