document or config mgmt or change support services

Linda Sicienski ********@*****.*** 202-***-**** Remote Hybrid On-site – Metro

Maryland, Washington, DC & Northern Virginia linkedin.com/in/lindasicienski Active Secret Professional Summary

Systems Engineer and Change/Configuration Management Specialist with over 7 years of experience in federal IT environments supporting the Department of Defense (DoD), United States Marine Corps (USMC), FEMA, and the Defense Health Agency (DHA). Experience in system development lifecycle (SDLC), Agile and PMBOK methodologies, and release and sustainment operations in both classified and unclassified settings. Aligned with IT systems with mission requirements using tools such as TFSMS, DMDC systems, ServiceNow, Jira, Oracle, and SharePoint. Coordinated cross-functional teams, manage system risk, and maintain security and compliance with ITIL, NIST SP 800 series, and DoD 8500 cybersecurity standards. Configuration Management Consultant GlobalWonks / Enquire, Washington, DC August 2020 – Present

Provided freelance consulting on CMDB enhancements, workflow automation, and Agile-based process improvements. Supported change management documentation and helped resolve complex operational issues to improve system efficiency. Training Specialist – Customer Care Department, Sparks Group (The Great Courses / Wondrium) – Chantilly, VA, December 18, 2024 – March 28, 2025 Delivered training on CM tools and processes, boosting internal efficiency and compliance. Supported alignment with change management policies, improving customer service outcomes. Configuration and Change Management Specialist, CACI – Chantilly, VA, September 2023 – November 2023

Managed GIT, GFE, and GFI updates across classified and unclassified environments. Ensured DoD and ITIL compliance in configuration control and change requests. Integrated ITSM and KM systems with Agile workflows, developed disaster recovery plans, and streamlined version control using SharePoint, ServiceNow, and CM tools. KM Configuration Management Specialist, Defense Health Agency / U.S. Army (ProGov) – Falls Church, VA January 2023 – July 2023

ITSM/KM change initiatives enhancing cybersecurity and business continuity. Conducted impact assessments and risk tracking to improve decision-making. Maintained DoD-compliant documentation for audits and developed training materials, boosting onboarding efficiency by 30%. Streamlined version control and manuals to increase team productivity. Configuration Change Management Data Operations, FEMA / Midtown Group / GDIT – Washington, DC (Remote) October 2020 – May 2021

Updated workflows to reduce processing time by 40% and improved CMDB accuracy by 60%. Ensured ITIL, NIST, and DoD compliance. Supported Agile disaster recovery and release efforts, boosting release efficiency by 25%. Trained CSR teams, increasing first-call resolution by 20%. Change Management Specialist, Northrop Grumman, Dahlgren, VA August 2019 – November 2021

Managed secure document access, classification, and compliance across multiple projects. Developed DoD/NIST-compliant technical documentation and led Agile-driven change initiatives. Analyzed security risks, implemented mitigation plans, and aligned IT processes with business objectives.

IT Specialist / SharePoint Specialist, Prism Inc. / DMDC – Defense Manpower Data Center – Alexandria, VA February 2015 – July 2015

Managed SharePoint configurations for secure document management and IT governance. Improved workflows, access control, and taxonomy structure to ensure legal and operational compliance.

GS-12 IT Specialist (Change & Configuration Management), U.S. State Department – Washington, DC April 1995 – January 2009

Change and configuration management for federal initiatives, ensuring security compliance. Developed business continuity and disaster recovery plans with risk assessments. Conducted cybersecurity analysis to mitigate threats. Coordinated with stakeholders to align IT systems with continuity goals and document management standards. EDUCATION & CERTIFICATIONS

Bachelor of Science in Information Systems & Management Engineering University of Maryland College Park MD and Student at the Department of the Navy Carderock, MD 1988 Defense Acquisition Engineering certification (partial) (DAU) Defense Acquisition University 2008

Leadership Management Information Systems Engineering Certificate(s) Foreign Service Institute (FSI), Arlington VA, 2008

Agile Software Change, Configuration Management and Release Certification Learning Tree International Cert I-U1628779 7038 2008

ITIL v4 Foundation Classes LinkedIn Learning 2024-present ETMS 1 and 2 Certificate US Defense Health Agency 2023 Scrum Foundation classes, Scrum Alliance.org October 2019 Additional Classes: Montgomery County Workforce Development, Anne Arundel Community College (Part-time) (Part-time) 1/2013 to 6/2014 & Test Out (www.TestOut.com) 06/2014 to 07/18 (General Computer studies)

TECHNOLOGY & TECHNICAL TOOLS

Configuration Management & Systems Engineering

Lifecycle Management: Change requests, release scheduling, rollback planning, risk assessments.

Tools & Platforms: ServiceNow CMDB & Discovery, Jira, Confluence, BMC Remedy, IBM ClearCase, PVCS, HP Service Manager, Rational Suite

Configuration Auditing & Control: CMDB auditing, CI data integrity, SOP development, risk logs

Frameworks: Agile, DevOps, ITIL, SDLC, CI/CD pipelines

Compliance Standards: ITIL v4, NIST SP 800 series, DoD 8500, RMF, FISMA, ISO 9000 System Architecture & Integration

System Documentation: Architecture diagrams, technical specs, flowcharts (Visio, Lucid chart)

Systems Integration: SharePoint (2013, Online), Power Platform (Power Apps, Power Automate), SSIS

Infrastructure: Windows Server, Red Hat Linux, Citrix, Apache Spark, PaaS environments

Monitoring & Incident Management: Performance monitoring, troubleshooting, root cause analysis

Cloud, Platforms & Automation

Cloud Platforms: Azure, SharePoint Online, AWS (cloud discovery, hybrid/remediation)

Automation Tools: Power Automate, Power Apps, SharePoint Designer

Automation Expertise: Business logic scripting, task automation, workflow efficiency optimization

Business Intelligence & Data Analysis

Tools: Power BI, Power Automate, Power Apps, SAS, Google Analytics

Data Integration & ETL: Oracle, SQL Server, SSIS, Microsoft Access, SharePoint Lists

Data Analysis: Custom dashboards, KPI tracking, data mining, analytics reporting SharePoint & Content Management

SharePoint Platforms: SharePoint 2013, Online, Designer

Content Management: Site collections, permissions, taxonomy design, document classification

Workflow Automation: Power Platform (Power Automate, Power Apps), SharePoint Designer

CRM Systems: Salesforce, Microsoft Dynamics CRM, Zendesk Project & Workflow Management

Project Tools: Jira, Confluence, Microsoft Teams, Bitbucket, Adobe Creative Cloud Suite

Execution & Reporting: Sprint planning, backlog grooming, stakeholder demos

Documentation: Change logs, process documentation, compliance reporting Process Optimization & Operational Efficiency

Techniques: Business process mapping, automation-first strategies, custom solution development

Operational Efficiency: Streamlining through analytics, automation, and workflow design.

Remote/Hybrid CM Oversight: GFE/GFI asset tracking, remote configuration coordination

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