document or config mgmt or change support services

LINDA SICIENSKI ********@*****.*** Metro Maryland Washington DC areas 202-***-**** WWW.LINKEDIN.COM/LINDASICIENSKI

PROFESSIONAL SUMMARY

Experienced Configuration and Release Management Specialist with 8+ years in change management, configuration management, and service support for hardware and software systems. Proven expertise in supporting DoD and government programs, focusing on SDLC, risk mitigation, and system integrity. Skilled in disaster recovery, business continuity, and ensuring compliance with DoD, NIST, and IT standards. Adept at optimizing workflows and enhancing operational efficiency using various platforms, while driving continuous improvement and mitigating cyber threats. Strong communicator, committed to delivering high-quality solutions and meeting customer needs.

Defined, developed, and produced reports on configuration items and their associated applications and services, ensuring alignment with ITIL best practices. Performed comprehensive quality analysis and control on data within the Configuration Management Database (CMDB), and defined controls for audits and compliance verification. Participated in the release management process by auditing and updating configuration management data to configuration ensure accuracy and consistency.

• Contributed to the improvement of management workflows, ensuring efficient and accurate data management, supporting overall system integrity. Utilized ServiceNow CMDB for enhanced configuration tracking, data management, and reporting, ensuring compliance with both internal and external standards.

• Provided ongoing support for configuration and release management processes, ensuring seamless integration with enterprise IT operations and cybersecurity goals.

CAREER HIGHLIGHTS

• Managed system configurations, executed test plans, and led end-user training to enhance usability.

• Led Release Management processes, including release planning, scheduling, and backlog resolution.

• Known for risk mitigation, efficient issue resolution, and minimizing service disruptions.

• Supported critical cybersecurity initiatives, improving system integrity and mitigating cyber threats.

• Optimized CMDB operations, ensuring compliance with ITIL and DoD standards, and integrated tools for streamlined configuration management. Automated workflows using low-code/no-code platforms to improve speed and accuracy of issue resolution.

• Conducted quality reviews of technical documentation, ensuring alignment with industry standards and customer specifications. Coordinated disaster recovery and business continuity plans, leading risk assessments and mock exercises.

AWARDS

U.S. State Department: Recognized for excellence in Change Management and Configuration Management, including Section 508 compliance solutions.

CORE COMPETENCIES

Configuration Management Technical Documentation & Quality Reviews

Change Management & Release Management Strong Communication & Collaboration Skills

Document Management & Legal Compliance Project Management & Process Optimization

ServiceNow, Remedy, and SDLC Expertise Risk Mitigation and Cybersecurity Initiatives

Disaster Recovery & Business Continuity Automation Tools & Low-Code Platforms

ITIL, NIST, and DoD Compliance

PROFESSIONAL EXPERIENCE

Configuration Management Consultant GlobalWonks / Enquire, Washington, DC 08/2020 – Present

Provided pro bono guidance on configuration and data management, with a focus on automation and operational improvements. Led CMDB enhancements and advocated for Agile best practices.

Streamlined workflows and automated processes, improving efficiency and compliance.

Advised on documents and change management solutions, applying critical thinking to solve complex challenges.

Training Specialist in Customer Care Dept Sparks Group The Great Courses Wondrium Chantilly, VA 12/18/2025 – 03/28/2025

Configuration and Change Management Specialist CACI, Chantilly, VA 09/2023 – 11/2023

Managed GIT/GFE/GFI Configuration Management updates and ensured accurate records.

Led change management initiatives, integrating ITSM and KM systems with Agile. Aligned system improvements with cybersecurity and enterprise goals. Assessed change impacts, developed disaster recovery plans, and ensured business continuity. Updated documentation, tracked risks, and ensured compliance with technical standards. Developed documentation/test cases for change management systems. Updated Release Readiness and Milestone Reviews, ensuring release readiness.

Conducted user training, provided technical support, and created FAQs/manuals.

KM Configuration Management Specialist U.S. Army ProGov, Falls Church, VA 01/2023 – 07/2023

Led change management initiatives, integrating ITSM and KM systems using Agile methodologies.

Managed system improvements aligned with cybersecurity and enterprise objectives.

Assessed change impacts, developed disaster recovery plans, and ensured business continuity.

Updated project documentation, tracked risks, and coordinated technical documentation to ensure compliance. Developed documentation and test cases for complex systems to support change management. Release Readiness and Milestone Reviews, assessing risks and ensuring release readiness.

Conducted user training, provided technical support, and developed FAQs and manuals to enhance system usability.

Configuration Change Management Data Operations FEMA, Midtown Group, GDIT, Washington, DC (Remote) 10/2020 – 05/2021

Coordinated change management for government systems, enhancing service support and issue resolution. Streamlined change requests, release schedules, and incident tracking with automation, improving system uptime and customer satisfaction. Supported disaster recovery, business continuity, and ensured compliance with ITIL, NIST, and federal regulations. Optimized CMDB data management, workflows, and system updates for improved performance and NIST/DoD compliance. Developed data operations procedures, reducing service request backlogs and ensuring timely updates. Applied Agile methodologies to improve system integrity, operational readiness, and disaster response.

Change Management Specialist Northrop Grumman, Dahlgren, VA 08/2019 – 11/2021

Managed secure document access, classification, and legal compliance for multiple projects.

Developed technical documentation per DoD and NIST standards. Managed Agile change processes, ensuring compliance with federal standards. Analyzed security risks, developed mitigation strategies, and supported business continuity. Collaborated with teams to align IT and business goals for seamless change management. Supported organizational change through user training and communication.

Developed release documentation, schedules, and risk assessments for smooth deployments.

Identified opportunities for continuous improvement in configuration management.

IT Specialist / SharePoint Specialist Prism Inc., DMDC Defense Manpower Data Center 02/2015 – 07/2015

Managed secure document access, classification, and legal compliance across projects. Developed and maintained technical documentation in line with DoD and NIST standards. Reviewed technical documents and process flows for clarity and user-friendliness. Supported SharePoint configurations for document and knowledge management, ensuring IT governance compliance. Managed document workflows, classification, access control, and legal compliance. Optimized document taxonomies for secure information capture, search, and retrieval.

GS-12 IT Specialist (Change & Configuration Management) U.S. State Department, Washington, DC 04/1995 – 01/2009 Supported change management and configuration management for federal initiatives, ensuring compliance with security standards. Developed business continuity and disaster recovery plans, incorporating risk assessments. Provided cybersecurity analysis to mitigate threats. Collaborated with stakeholders to align IT and business continuity goals and ensure document management compliance.

EDUCATION & CERTIFICATIONS

• Bachelor of Science in Information Systems & Management Engineering University of Maryland and Student at the Department of the Navy Carderock MD

• Leadership Management and Computers Certificates Foreign Service Institute (FSI) 2008

• Agile Software Engineering Management Certification Learning Tree International Cert I-U1628779 7038 2008

• Scrum Foundation classes, Scrum Alliance.org October 2019

• ITIL v4 Foundation Classes LinkedIn Learning

• ETMS 1 and 2 Certificate US Defense Health Agency

• Montgomery County Government Student with Arundel Workforce Development Corporation (AAWDC) Anne Arundel Community College (Part-time) 1/2013 to 6/2014 Test Out (www.TestOut.com) 6/2014 to 6/2017

• Supported Montgomery Works volunteer and outreach services

SKILLS

• Configuration Management: Release scheduling, communication, and change management with Agile methodologies. Risk Management & IT Project Management: Risk assessments, documentation, and reporting.

• SDLC (Software Development Life Cycle): Managing software development processes from start to finish. Cybersecurity & Threat Analysis: Cyber threat detection, risk assessments, threat mitigation, and implementing corrective actions. Security Analysis: Identifying and analyzing security risks and applying solutions.

• Document Management & Compliance: Ensuring document classification, taxonomies, and compliance with federal records laws.

• Business Continuity & Disaster Recovery: Planning, risk assessments, continuity of operations, and POA&M. Change Management & ITSM: Proficient in Agile Change Management, managing change requests, and implementing ITIL best practices.

• Training & Stakeholder Engagement: Communication planning, system administrator training, and stakeholder engagement.

• Data Analysis & Quantitative Methods: Using analytical methods for project development and security analysis.Customer Support & Service: Resolving customer issues with strong communication skills and problem-solving capabilities.Process Optimization: Improving operational efficiency by leveraging automation and analytical tools.

TECHNOLOGY

Operating Systems & Software: Windows OS, Microsoft Office Suite (Excel, PowerPoint, Word), Google Suite, Teams, Skype

Collaboration Tools: SharePoint, ServiceNow, Remedy, Jira, Confluence

Version Control & Management: CMDB, PVCS, Version Manager, BMC Remedy, HP Operations Manager Additional Tools: Adobe Acrobat, Adobe Experience Platform, Adobe RT CDP, Adobe Target, Merant Serena Configuration Management & Incident Tools: Remedy, PVCS Rational Suite, CMDB others Compliance & Governance: NIST, Section 508, ISO 9000, ITIL, DoD security standards

Process Automation: Low-code platforms, automation tools for data management, and service support

Disaster Recovery & Continuity: POA&M, IT governance, compliance with DoD, NIST, regulatory standards

VOLUNTEER AND OTHER EXPERIENCES

• Montgomery County Government Student and supported Montgomery Works volunteer and outreach services 07/08 to 09/13

• Macys Inc., Sales & Inventory associate (Part time) Dulles Virginia 7/2021 to 3/2023

Awarded for outstanding customer service and sales achievements (supplement income while in between jobs Bonded

• Home Depot Part Time Sales Associate Falls Church, VA 5/2015 to 08/2019 Accomplished: 5 Homers and 1 Bronze award for achievements Translate product knowledge into customer's added business value. Provide customer service, vendor/consulting and research including directing customers to products, answering questions about goods, or assisting in few designs and purchase decisions. Assist Support team with the Paint Computers using Windows enterprise management tools. Also perform stocking, organizing, and other duties at the request of the management team.

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