Customer Service Social Media

REYHAN MUTLU

Fairfax VA, ***** 703-***-**** *****.*******@*****.***

Skills Summary

A dynamic communications professional with expertise in social media management, content creation, customer service, and leadership. Fluent in English and Turkish with elementary proficiency in Italian, adept at working in multicultural environments. Experienced in using Microsoft Office Suite, Canva, and Adobe Photoshop to create compelling written and visual content. Strong multitasker, highly organized, and skilled in managing multiple projects simultaneously. A proven collaborator and mentor with a track record of exceeding sales targets, driving engagement, and delivering high-quality results in both freelance and corporate settings.

Education

BA in Communications/ 2024

Concentration in Journalism

GPA: 3.71

Dean’s List From 2021-2024

Work Experience

Capitol Law Partners

Legal Assistant Oct 2024 – Present

• Prioritize assignments and prepare detailed, sensitive correspondence.

• Manage firm calendar, schedule appointments, and arrange travel or meetings.

• Organize and maintain case files and firm documentation efficiently.

• Assist with billing, invoicing, and general administrative tasks.

• Provide case status updates by contacting court clerks and overseeing case progress.

• Facilitate communication with clients by translating documents and providing interpretation during meetings.

• Cultivate positive relationships with internal teams and external contacts. Core Education

High School Coordinator Aug 2024 – Present

• Oversee mentoring programs for high school students, providing academic and personal support.

• Facilitate group dynamics by pairing students with appropriate mentors and monitoring progress.

• Maintain program data using Excel and PowerPoint for reporting and communication purposes.

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• Organize and lead mentoring programs, training sessions, and workshops for students and mentors.

• Coordinate large-scale events, including camps and educational programs, for 100+ students.

• Design and distribute promotional materials, including flyers and digital content, for outreach and engagement.

• Train and supervise mentors to enhance leadership and mentorship effectiveness.

• Attend and conduct meetings to coordinate program activities. Women For Women International

Communications Intern/ Feb 2024-May 2024

• Attended weekly team meetings to discuss ongoing projects and strategies.

• Analyzed statistics and engagement metrics to assess campaign effectiveness.

• Produced multimedia content, including videos and blog posts, to enhance the organization’s digital presence.

• Conducted research on women’s issues to support new program initiatives and content development.

• Analyzed and prepared documents/posts based on yearly summaries to highlight key organizational achievements and impact.

• Interviewed an author and wrote a blog post highlighting key insights and perspectives.

Swarovski

Sales Associate, Key Holder/ Nov 2021- Currently Employed

• Delivered exceptional customer service, increasing repeat customer visits and styling appointments.

• Regularly exceeded sales targets and managed day-to-day store operations, including inventory and customer relations.

• Trained and supported new staff members, taking on leadership responsibilities. Talbots

Sales Associate/ June 2018-Oct 2020

• Provided personalized customer service, assisting clients with styling and fashion advice.

• Managed online orders and stock, improving the efficiency of store operations.

• Trained new staff members, contributing to improved team performance. Old Navy

Sales Associate/ April 2017- Nov 2017

• Managed and organized selected store sections, including folding and maintaining merchandise presentation to ensure a visually appealing store environment.

• Supervised the fitting room area, assisting customers with their fitting needs and addressing inquiries

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Freelance Photography

Photographer/ Jan 2018- Present

• Specialized in wedding and fashion photography, delivering high-quality, edited photos using Adobe Photoshop.

• Planned and executed photoshoots, ensuring customer satisfaction and creative results.

Skills

Technical Skills

• Microsoft Office Suite: Proficient in Word, Excel, PowerPoint for document creation, data analysis, and presentations.

• Google Docs: Experienced in collaborative editing and document management.

• C++: Elementary knowledge of programming principles.

• Social Media Management: Skilled in managing and optimizing content for platforms including Twitter, Instagram, and TikTok.

• Graphic Design: Proficient in Canva for creating marketing materials and visual content.

• Photography: Experienced with DSLR and film cameras, and adept in photo editing using Adobe Photoshop.

• Writing: Expertise in creative writing, journalism, editing, and translating complex texts from Turkish to English.

Soft Skills

• Communication: Strong written and verbal skills, with experience in content creation and public speaking.

• Teamwork: Effective in collaborating with others to achieve common goals.

• Leadership: Proven ability to lead teams, mentor individuals, and manage projects.

• Multitasking: Skilled in managing multiple responsibilities and projects simultaneously.

• Organization: Excellent organizational skills for maintaining efficiency and effectiveness.

• Mentoring: Experienced in guiding and supporting individuals in academic and personal development.

Languages

• English: Native Proficiency

• Turkish: Native Proficiency

• Italian: Elementary Proficiency

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Awards and Acknowledgements

Excellence in Communication Award

George Mason University

2024

Awarded for maintaining a high GPA

Dean's List

George Mason University

Fall 2021 - Spring 2024

Scholarship Recipient

ATFA Summer Europe Youth Leadership Program

Awarded for leadership and participation in summer programs (2013, 2014, 2016) Youth Leadership Award

Turkic American Alliance

Recognized for outstanding leadership and community involvement, 2016 Honorable Mention in Photography

Fairfax High School Art Show

Awarded for exceptional work in photography (2015, 2016)

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