Property Manager Customer Service

JENNIFER KURTH

********@*******.*** 586-***-****

Profile

Experienced and results-driven Apartment Leasing Specialist with over 6 years of expertise in leasing, sales, and property management. Adept at building relationships with potential tenants, conducting property tours, and clearly explaining lease terms. Proven success in meeting leasing goals and maintaining high occupancy rates. Skilled in marketing apartments, negotiating leases, and providing exceptional customer service. Highly organized with a solid understanding of the rental market, always focused on creating a positive experience for both residents and property owners.

Work Experience

Dart Properties/ Fee Managed by Greystar

Leasing Specialist April 2, 2016 – Present

Resident Acquisition

Market available apartments through online platforms, social media, and print materials.

Respond to inquiries and schedule property tours for prospective residents.

Provide detailed information on unit features, amenities, and pricing.

Qualify potential residents by reviewing applications, conducting background checks, and ensuring eligibility based on property criteria.

Lease Negotiation & Signing

Clearly explain lease terms and conditions to prospective residents.

Assist residents in completing lease paperwork and documentation.

Highlight apartment features and community benefits to successfully close deals.

Stay informed on market trends and adjust pricing or offers as necessary.

Customer Service

Build and maintain strong relationships with residents.

Address concerns or issues promptly, ensuring a positive leasing experience.

Coordinate move-in procedures and ensure a smooth transition for new residents.

Follow up to guarantee resident satisfaction and drive lease renewals.

Administrative Duties

Maintain accurate, paperless records of applications, leases, and renewals.

Property Marketing

Promote community amenities, location, and features to attract prospective residents.

Regularly update listings on rental platforms and the property’s website.

Host open houses and community events to engage potential clients.

Skills & Qualifications

Communication: Exceptional ability to interact clearly and effectively with residents, property owners, and prospective tenants.

Customer Service: Strong relationship-building skills, able to professionally handle inquiries and resolve concerns.

Sales Ability: Skilled in showcasing apartment features, overcoming objections, and successfully closing deals.

Organizational Skills: Detail-oriented in managing applications, leases, and move-in documentation, ensuring a seamless process.

Negotiation Skills: Capable of negotiating lease terms and resolving resident issues to benefit both parties.

Market Knowledge: Deep understanding of local rental trends and pricing, ensuring competitive offerings.

Education & Experience

High School Diploma or equivalent (required).

Preferably a degree in Business, Real Estate, or a related field.

Previous experience in sales, customer service, or real estate is highly desirable.

Additional Skills

Proficient in CRM, Snappt, Verifast, GV Edge Camera System, and Brivo.

Ability to thrive in fast-paced, customer-facing environments.

Passion for engaging with residents, including experience as a Karaoke Host for many years.

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