Customer Service Entry-Level
Resume:
Imoni Dunner
Columbia, SC *****
*****.******@*****.***
Professional Summary
Enthusiastic and dedicated graduate with a CDL-B, and a Bachelor’s in Psychology and Music Education. Seeking to leverage academic training and diverse skill set in an entry-level position. Adept at managing multiple tasks with high attention to detail and strong organizational abilities. Eager to contribute to a team that values education, customer service, and a supportive work environment. Clean driving record and current DOT medical card.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
School Bus Driver
Richland School District Two-Columbia, SC
September 2024 to Present
• Safely transported students to and from school, adhering to all traffic laws and safety regulations
• Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
• Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
• Communicated effectively with parents/guardians regarding pick-up/drop-off times and any changes in schedule
• Followed designated routes according to established schedules, minimizing delays for students
• Ensured compliance with state regulations regarding driver qualifications, licensing, and vehicle inspections
Delivery Specialist
UberEATS, DoorDash-Columbia, SC
January 2023 to Present
● Provide timely and accurate delivery of food and other goods to customers, ensuring satisfaction through exceptional service.
● Utilize advanced navigation and logistical software to optimize delivery routes, improving efficiency and reducing delivery times.
● Manage order handling and customer communications, demonstrating a high level of responsibility and attention to detail.
● Maintain strong ratings from customers, reflecting commitment to reliability and quality service.
● Independently manage scheduling and task prioritization in a self-directed environment, showcasing strong organizational and time management skills.
Hospitality Specialist
DoubleTree by Hilton Hotel-Columbia, SC
February 2022 to June 2022
● Excelled in a dynamic hospitality role, providing premium service by safely serving a diverse array of food and beverages to guests.
● Enhanced guest satisfaction through exceptional attention to detail and personalized customer interactions, leading to positive feedback and repeat business.
● Maintained stringent compliance with health and safety regulations to ensure a safe dining environment for guests.
● Managed high-volume orders with efficiency and accuracy, demonstrating strong multitasking and stress management skills.
Music Teacher
Irmo Music Academy-Irmo, SC
January 2021 to November 2021
● Taught private lessons in piano, voice, violin, bass, cello, and voice catering to a diverse range of student ages and skill levels.
● Designed and implemented individualized lesson plans that enhanced student understanding of musical theory and practical skills.
● Fostered a supportive and creative learning environment that encouraged musical exploration and growth among students.
● Monitored and assessed student progress, providing regular feedback and adapting teaching methods to meet individual learning needs.
● Organized recitals and performance opportunities, helping students gain confidence and experience in public performances.
Call Center Representative
Dynata-Columbia, SC
May 2020 to January 2021
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Maintained confidentiality of sensitive customer information according to established data protection guidelines
• Maintained a positive attitude during challenging interactions with difficult or demanding customers
• Served as a mentor for new team members, providing guidance on call handling techniques and company policies
Caregiver
Self-Employed-Columbia, SC
January 2019 to December 2020
● Took a professional sabbatical to provide full-time care and support to family members, demonstrating strong commitment and familial responsibility.
● Developed personalized educational activities and curricula to promote cognitive and emotional development in children, enhancing their early learning experiences.
● Managed daily household operations including nutrition, hygiene, and scheduling, ensuring a structured and nurturing environment.
● Cultivated critical life skills in children such as communication, problem-solving, and self-discipline, preparing them for academic and social success.
● Coordinated with healthcare professionals and educators to maintain comprehensive care and developmental support, underscoring a collaborative approach to family wellness. Customer Service Representative
QuikTrip-Rock Hill, SC
June 2017 to December 2018
● Delivered outstanding customer service in a fast-paced retail environment, enhancing customer satisfaction and loyalty through prompt and courteous service.
● Managed financial transactions with precision, responsible for the accurate handling of cash, credit transactions, and daily reconciliation of the money drawer.
● Ensured the cleanliness and organization of the store, contributing to a welcoming and safe shopping environment for customers.
● Demonstrated proficiency in food safety and preparation, maintaining strict adherence to health and hygiene standards to ensure quality service.
● Provided effective problem-solving and conflict resolution, addressing customer concerns and queries with professionalism and patience.
Technical Support Assistant
Winthrop University-Rock Hill, SC
August 2016 to June 2017
● Provided technical support and troubleshooting assistance for students and faculty, enhancing the educational experience through reliable technology solutions.
● Managed lab operations, including equipment maintenance and software updates, ensuring optimal functionality and user satisfaction.
● Balanced full-time academic responsibilities while maintaining high academic standards, demonstrating strong organizational skills and the ability to prioritize tasks effectively.
● Trained new users on software and lab equipment, fostering an environment of learning and proficiency in technology use.
● Assisted in the creation and maintenance of user manuals and troubleshooting guides, contributing to the lab’s resource library and supporting user self-sufficiency. Education
Bachelor of Arts in Psychology and Music Education Winthrop University
2021
High School Diploma
Westwood High School
2015
Skills
• Communication: Proficient in public speaking and writing, comfortable with interpersonal interactions in both educational and service-oriented settings.
• Administrative experience
• Teaching & Childcare: Experienced in early childhood education, special education, and music instruction, capable of managing and instructing individuals across a range of ages and needs.
• Technical Proficiency: Experienced with Microsoft Office and Google Docs, basic knowledge of Spanish, and a strong foundation in technology troubleshooting.
• Customer Service: Demonstrated ability to manage customer interactions in high-paced environments, with responsibilities including cash handling, order fulfillment, and general service.
• Typing
• Front desk
Certifications and Licenses
CDL B
Driver's License
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