Project Manager Operational Excellence

JOB OBJECTIVE

To secure a senior leadership role in program and delivery management where I can combine my expertise in orchestrating large-scale, client-facing projects with a strategic focus on business transformation. I aim to drive operational excellence and maximize business value by aligning innovative solutions with evolving market needs, fostering high-performing teams, and delivering measurable outcomes.

PROFESSIONAL HIGHLIGHTS

Delivered complex solutions with 20 to 40 integrated modules and seamless API-based data exchange across multiple platforms.

Managed project teams of 50 to 125 FTE for multi-country rollouts.

Successfully handled projects worth $6–8.5M, ensuring on-time delivery within scope and budget.

Processed 0.5M+ document reviews annually, handling terabytes of data for millions of customer records.

Managed 2M+ data entities annually in large-scale data breach and compliance projects.

CORE COMPETENCIES

Program & Delivery Management

End-to-end responsibility of Project )

Project Charter, Project Plan, Review, RAG

P&L & Financial Oversight

Operational Excellence

Stakeholder, vendor & Client Management

Cross-functional Team Leadership

Contributes to enhancing the PMO best practices, processes, and policies

Lean implementation

Change t& Risk Managemen

Analytical, Adaptability, problem solving

Successfully delivered key projects like Global Taxation for EY, Core Banking, DC Migration, SCM, and CHA-FF. Developed an e-wallet with POS integration to streamline corporate benefits, improving convenience and financial control.

PREVIOUS EXPERIENCE

Jun’07 – Feb’08 AG Technologies Project Manager

Managed enterprise IT projects using earned value management techniques.

Oversaw RFP evaluations, solution design, and technical documentation reviews.

Feb’05 – Jul’07 Syscon Infotech Technical Project Manager

Led software development initiatives and cross-team collaborations.

Jul’04 – Feb’05 Eluminous Technologies Senior Executive

Managed enterprise IT solutions and process automation projects.

May’99 – Jul’04 NIIT Ltd

Worked as a System analyst and Developed Commercial Training

Provided technology training and consultancy for business process optimization.

EDUCATION

2006: MSC (IT) KUVEMPU-Bangalore

2005: PGDGM NMIMS

1999: GNIIT NIIT

1997: B.Sc. (Mathematics) Mumbai University

PERSONAL DETAILS

DOB: 11/12/1976

Languages: English & Hindi

Address: Mumbai

HETAL UDANI

***********@*******.*** +91-928******* +91-992*******

PROFILE SUMMARY- Delievry Head/ Program Dirctor

Experienced leader with 20+ years driving digital transformation across BFS, legal, and logistics sectors, including 8+ years managing large-scale BFS programs. Expertise in end-to-end project management- Concept to Commissioning to Handove, Proven ability to drive revenue and profitability through strategic AOP execution, controlling financial metrics like service margins and revenue realization days. Strengthened operational efficiencies via COEs to optimize cost structures, enhance customer satisfaction, and scale delivery capabilities. Proficient in translating client requirements into functional solutions and delivering complex, client-facing projects for startups and large enterprises involving AI and automation,

Strong interpersonal and leadership skills, adept at fostering high-performing, multi-skilled teams and integrating them with company culture. Known for strategic thinking, risk management, and change leadership, consistently delivering high-quality outcomes in dynamic, fast-paced environments.

LEADERSHIP ROLE KEY ACHIVMENTS

Sept’21-Jan-25 Konsultera Softaer Service Progra Director

Key Projects & Achievements

Developed and deployed a PII scanner, improving data security and compliance for 30 clients, reducing breaches by 30% in 6 months, and enhancing threat detection by 55% .

Delivered an ESG Horizon Scanning solution using OpenAI, doubling reporting speed and cutting manual processing time by 75%.

Led a VISA Processing project, boosting form validation accuracy by 35% with LLM-based automation.

Managed the Cyber Incident Reporting project, improving document review time by up to 40% and enhancing risk management.

2020 H2interios- Home designing and IT consulting

Founded and scaled an interior design startup, successfully completing 25,000 sq. ft. of home interiors with a total project value of 2 Cr and generating 20% revenue.

Project Management Consulting: Supported pre-sales and RFP processes, securing two projects. Successfully created and structured PMP documentation, enabling project managers to execute and deliver the projects through to production..

Achieved a high CSI rating on UrbanClap, exceeding 5 stars. Built a strong team of five professionals and transitioned to a sustainable model with family-led management focused on core design areas.

Mar’08 – Aug’16 L&T Infotech India Program Manager

BFS Banking Project Management Experience, Barclays, ABSA, Citi)

ABSA ARP Rollout: Successfully led the ABSA ARP (FCC/FCR) rollout across 200+ branches in multiple countries, involving infrastructure migration, network upgrades, and application integration, supporting a 3x increase in customer base.

ABSA ODC Setup: Established an Offshore Development Center (ODC) in Mumbai, India, with a 60 FTE team for support and testing, generating an annual revenue of approximately $3.5 million.

Regulatory Compliance: Delivered key regulatory and compliance projects, including Basel III, AML (Anti-Money Laundering), KYC (Know Your Customer), and FATCA (Foreign Account Tax Compliance Act) within strict timelines and budgets, ensuring adherence to banking norms.

Critical Execution: Achieved successful rollout of 7 total 8 regulatory and reporting project under tight deadlines, balancing timeline of a year and cost constraints while meeting strategic and regulatory objectives.

OVERALL ROLE & RESPONSIBILITIES

Digital Transformation: Delivered large, complex projects and solutions integrated with AI, and LLM, for global and domestic clients, driving business growth and operational efficiency.

Project & Program Management: Directed complex, multi-country banking projects from charter approval to execution, managing scope, risk, cost, and timelines to ensure successful delivery.

AI & Model Training: Led AI-driven projects using LLM-based solutions, including model training, data annotation, and refining algorithms to improve accuracy and business insights.

Risk & Compliance Management: Identified and mitigated financial, regulatory, and technical risks while strictly adhering to banking regulations and data security.

Financial Oversight: Managed project budgets and tracked expenditures to ensure cost efficiency and profitability.

Stakeholder & Vendor Management: Engaged with C-level executives, compliance officers, and vendors to align project goals and drive successful execution.

Process Automation & Optimization: Enhanced scalability and reduced manual effort by implementing Lean, Kanban, and value stream workshops, improving efficiency and eliminating bottlenecks.

Leadership & Team Development: Built and mentored high-performing cross-functional teams, fostering accountability and innovation.

Change Management: Managed scope changes, cost variations, and performance tracking to maintain project alignment with business objectives.

Communication & Reporting: Delivered clear project updates and decisions to stakeholders at all levels, ensuring alignment and timely issue resolution.

Founded an Interior Design Startup (2015): Combined passion for design with family’s construction legacy, establishing a self-sustaining model within three years and transitioning operations to family management.

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