Quality Control Customer Service

AS

ALISA SWENSON

*************@*****.*** 563-***-**** McKinney, TX 75070

Dynamic Hourly Manager at Freddy's Frozen Custard and Steakburger with proven expertise in budget management and team leadership. Successfully implemented quality control measures, enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and employee training, fostering a high-performing team environment. Committed to driving process improvements and achieving organizational goals. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Budget management

Quality control

Team leadership

Employee training

Performance evaluation

Customer service

Conflict resolution

Inventory management

Time management

Process improvement

Staff recruitment

Expectation setting

Workforce management

Financial records oversight

Project planning

Safety procedures

Change management

Coaching and mentoring

Cross-functional team management

Decision-making

Disciplinary techniques

Relationship building

Task delegation

Strategic planning

Employee onboarding

Staff development

Verbal and written communication

Staff management

Emergency response

Shift scheduling

Shift management

Freddys Frozen Custard And Steakburger

McKinney, TX

Hourly Manager

06/2023 - Current

Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Conducted performance evaluations, providing feedback and coaching for team development.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Led a team of XX employees, ensuring high productivity and excellent customer service.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Summary

Skills

Experience

Implemented quality control measures to uphold company standards. Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Trained employees on additional job positions to maintain coverage of roles.

Walmart McKinney, TX

Overnight Stocker

11/2022 - 05/2023

Followed instructions to properly arrange merchandise items. Restocked shelves according to plan-o-grams set up by management team. Removed expired and overripe items to provide freshest options and eliminate health risks.

Conducted price changes as needed, following established procedures. Received and counted stock items, recording data manually or on computer for inventory purposes.

Assisted customers in locating desired items throughout the store. Packed and unpacked items, checking breakables before stocking on shelves.

Kept work areas clean, neat and organized for optimal productivity and worker safety.

Received and stocked merchandise in a timely manner. Responded quickly to emergency situations during night shifts. Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products. Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered. Set up advertising signs on shelves and counters to attract customers and promote sales.

Used proper case cutting techniques to cut and sort stock loads. Portage High School Portage, WI

High School Diploma

05/2016

Education and Training

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