Process Improvement Operations Leadership

Ayman Alabsa

*******@*****.*** • 770-***-****

linkedin.com/in/ayman-alabsa-16613520 • Loganville, GA

Forward focused and adaptable operations leader with extensive experience in optimizing operations and driving growth across diverse industries.

Proven track record of enhancing operational efficiency, implementing process improvements, and delivering cost-effective solutions. Skilled in managing large teams, developing and executing strategic initiatives, and ensuring alignment with organizational goals to exceed financial and performance targets. Adept at streamlining workflows, managing P&L, and maintaining strict adherence to safety and compliance standards. Expertise in workforce development, training program design, and change management, with a focus on improving employee engagement and operational readiness. History of transforming underperforming operations into high-performing units through strategic leadership and operational excellence.

Areas of Expertise

Operations Management

Team Building & Training

Strategic Planning

Profit & Loss (P&L)

Budgeting & Forecasting

Cost Analysis & Reduction

Sales & Marketing

Workflow Management

Customer Satisfaction

Career Experience

PRP-d.b.a. FMSJ- IHOP, Atlanta, GA 2019 – Present

Area Director

Oversee day-to-day operations of multiple IHOP locations, aligning each site's performance with organizational standards. Foster a positive work environment by leading comprehensive staff training and development programs. Provide direction and leadership to General Managers on day-to-day operations and team performance. Collaborate with upper management to set and achieve business goals, monitoring financial performance and adjusting tactics accordingly. Develop and enforce company policies to maintain high operational standards and compliance across all locations. Conduct internal audits and inspections to ensure adherence to quality standards, operational efficiency, and regulatory compliance.

Achieved consecutive yearly increases in sales and profitability.

Spearheaded regional initiatives aligned with company strategies, driving measurable improvements in business performance and operational efficiency across multiple locations.

Enhanced team cohesion and productivity by actively overseeing recruitment, training, and employee relations, resulting in improved morale and reduced turnover rates.

Strengthened manager-staff relationships and maintained operational excellence through regular site visits, leading to better staff engagement and higher performance levels across assigned locations.

Reduced employee turnover through effective hiring and retention strategies.

Improved inspection scores by implementing rigorous quality control measures.

Review financial data, develop budgets, sales plans, and forecasts to optimize performance across assigned properties.

OBCO Chemicals, Charleston, SC 2017 – 2019

VP of Operations

Spearheaded strategic planning and execution of operational initiatives. Directed a high-performing team of executives, supervisors, and staff, ensuring alignment with organizational goals and fostering a culture of excellence. Developed and implemented best practices for quality control, compliance, and risk management to uphold regulatory standards and mitigate potential issues.

Drove significant sales and profit growth through targeted operational enhancements.

Advanced organizational productivity by streamlining processes and resource management.

Designed effective marketing campaigns and pricing strategies, boosting brand recognition and market share.

J&K-Inc d.b.a. IHOP, New Orleans, LA 2007 – 2016

Director of Operations

Directed the overall operations of the organization, overseeing day-to-day activities and long-term strategic planning to facilitate business growth and profitability. Collaborated with department heads to develop and implement operational policies, procedures, and best practices. Managed a diverse team of employees, providing leadership, guidance, and support to foster a positive work environment and meet performance goals.

Successfully launched and managed the opening of new units.

Led the development and implementation of new training units.

Reduced maintenance cost and improved operations.

Additional experience as General Manager/New Store Opening at IHOP, Atlanta, GA.

Education

Bachelor of Accounting

Rochville University

Associate of Electrical Engineering

Intermediate Technical College

Certifications

IHOP Certified Manager

IHOP 202 Certified

Multi-unit Management

Serve-safe Certified

Serve-safe Proctor

USSF National “B” license

USSF Instructor

References available upon request***

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