Front Desk Customer Service
Resume:
MARTA
CUEVAS
************@*****.***
Wilkes-Barre, PA 18702
S K I L L S
Microsoft PowerPoint
Microsoft Excel
Adaptability
Fast Learner
Computer Skills
Time Management
Microsoft Office
Teamwork
Ability to Work in a Team
Ability to Work Under
Pressure
Leadership
Initiative and Problem-
solving Abilities
Organizational Skills
Communication
Bilingual
Multitasking Abilities
Fluent in English and Spanish
Problem-solving skills
POS system operation
Customer service
management
Front desk operations
L ANGUAGES
Spanish
English
P ROFESSIONAL S UMMARY
Team-oriented Front Desk Agent /Customer Service with [14] years of experience facilitating front desk operations with extensive knowledge of hotel property management and staffing. Skilled in POS system use and routine processes for guest check-ins and check-outs. Established customer experience facilitator supporting patrons with diverse interests. WORK E X P E R I E N C E
F R O N T D E S K A G E N T
The Montauk Beach House
Montauk, NY
April 2023 September 2024
Collected credit card information for transactions and posted charges for customers.
Greeted guests on arrival and sent luggage to assigned rooms. Represented brand and upheld high standards of quality and service.
Managed guest reservations and room assignments.
Coordinated with housekeeping or maintenance departments to help resolve problems.
Checked guests in and out promptly, facilitating smooth arrivals and departures.
Provided information and recommendations to guests regarding local attractions, dining options and services.
Maintained detailed records of guest registrations, payments, and services requested.
F R O N T D E S K A G E N T
The Monauk Blue Hotel
Montauk, NY
June 2017 January 2024
Handled cash and credit card transactions in accordance with company policies and procedures
Assisted with the preparation of daily reports and maintained accurate records of customer stays
Maintained a neat and organized front desk area to ensure a professional appearance
Greeted guests in a friendly, professional manner and provided prompt, efficient service to ensure a positive customer experience
Processed customer check-ins, check-outs, and other transactions accurately and efficiently
S H I P P I N G A N D R E C E I V I N G C L E R K
Amazon
White Haven, PA
October 2023 December 2023
Documented receipts in system to acknowledge incoming goods and packages.
Operated dollies, pallet jacks to move heavy loads. Safeguarded warehouse operations and contents by
establishing security procedures and protocols.
Processed incoming shipments and accurately documented inventory.
Determined appropriate storage areas for incoming
merchandise based on size, weight, volume, or type. Maintained cleanliness and order in the warehouse to promote a safe working environment.
Prepared outgoing shipments, including packing, labeling, and documentation.
Performed cycle counts to verify inventory, complete audits and maintain records.
Assembled, addressed and routed large amount of packages per day to prepare for outgoing shipments.
F R O N T D E S K / A S S I S TANT M A N A G E R
Dune Resort
Montauk
April 2016 April 2023
Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
Coordinated with other departments to ensure customer requests and inquiries were addressed in a timely manner Developed and maintained a customer database that provided a comprehensive overview of customer interactions
Provided guests with information about local attractions and dining options.
Resolved guest complaints promptly to maintain a positive atmosphere.
Greeted guests warmly and provided efficient check-in and check-out services.
Answered phones courteously, managing reservations and responding to inquiries.
Maintained detailed records of guest registrations, payments, and services requested.
C A S H I E R
Montauk 7 Eleven
Montauk, NY
May 2008 May 2019
Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Greeted customers in a friendly and professional manner Kept up high pace to minimize customer wait times at checkout.
Maintained knowledge of current products and proper pricing. Set up merchandise displays, including endcaps, floor displays and aisles.
Answered questions regarding special and seasonal products. Verified identification for age-restricted purchases according to legal guidelines.
Used problem-solving skills to address discrepancies in pricing or product information.
F R O N T D E S K
Dune Hotel Management
Montauk
October 2010 October 2016
Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
Trained new employees on front-desk operations and procedures
Handled cash and credit card transactions in accordance with company policies and procedures
E DUCATION
H I G H S C H O O L
East Hampton high school
East Hampton
January 2011
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