Quality Assurance Lead Auditor
Resume:
S. GANESH Mobile: 984*******
e-mail : ***********@*****.***
Brief Overview
Senior Level Managerial assignments in Quality Assurance & Management with a leading organization
Around 18 plus years of extensive cross cultural experience in Quality Management, Project Quality, Trainings, Governance, Quality Certifications ( QMS, ISMS, CMMi, ITIL (Expert), SMS,EMS, OSHAS, CMMi implementation, Quality improvement projects, ITIL process compliance,Inspection & Testing, Information Security Management Systems (ISMS ) and Process Development & Enhancement in the field of Information Technology, ITES, Electronics (Software & hardware), and Electrical.
More than 300 third parties System Audits conducted in various industries in ISO, EMS, ISMS and OSHAS.
Expertise in streamlining processes / procedures to facilitate robust Quality Management Systems and Quality Innovation Projects.
Proficient in identification and management of complicated quality issues, including globalization effects which could save an industry from a huge scrap and rework; improve productivity and the image of the organization
Proficient in preparing Inspection Standard for all commodities and conducting training programs for team members.
Implementing Quality Standards (ISO/IEC) and Product (CE / CSA) approvals.
Certified Lead Auditor - QMS (ISO 9001:2015)
Certified Lead Auditor - SMS ( ISO 20000-1:2018)
Certified Lead Auditor - ISMS (ISO 27001:2013)
Privacy Information Management ISO27701:2019
Certified Cyber Security Professional
Certified Lead Auditor – EMS ( ISO 14001:2015)
ITIL (Expert) - IT Service Management
Certified SIX SIGMA GREEN BELT practice and Trainer
CMMI (V2) - Certification and implementations practices Professional Experience
TEK systems
Designation: -
Sr. Consultant – Quality & ISMS Compliance
Period: Jan 2023 to till date
Project: THRYVE DIGITAL LLP.
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HCL INFOSYSTEMS LTD,
(Formerly known as HCL Services)
(IT Product / Service)
Designation: Manager – Quality / Compliance & IT Security Consultant Period: Mar 2012 to Dec 2022
Responsibilities-_
• Quality SPOC for PAN INDIA heading IMS IT infra projects, MVTS, ITOC and Product Development center.
• Customer Centricity. CSM Management implementation and control.
• Projects Monitoring & Control. ( Project Health Check)
• Project Risk identification and risk assessment approach.
• Project Governance Control, periodic reviews.
• Project SLA adherence as per contract, handling Customer Complaints and Escalations.
• Regular review with the team on the performance.
• Assist in job performance evaluations.
• Assist teams in improving Productivity.
• Handle escalation.
• Identify & report training needs.
• Scheduling, if applicable.
• Identify pain areas. Process improvement to be initiated.
• Find solutions / ensure outcomes / result orientation.
• Monthly review and reporting on KRI / KPIs.
• To reduce the attrition rates and maintain it within the limits prescribed by the organization.
• Ensure self and team compliance with all applicable rules / regulations and group policies.
• CMMI & ISO Certifications SPOC. (Pan India ) ( Audits / Trainings / Implementations)
• ISMS Policies and Governance Control.
Implementation and maintenance of ISO 9001 / ISO 27001 / ISO 20000-1 and CMMI (SVC ML3) certifications.
Complete CMMI (V2) / ITIL (V4) / ISO 20k / ISO9001 requirements and compliance in IT infra projects.
Process definitions like, process creation, improvement and changes updation.
Implementing policies, plans and procedures requires the realization of the objectives and plan within the project organization, with appropriate and adequate.
Implementing process in projects. Assistance to define project lifecycle & project’s process. Review of project documents & highlighting issues & improvement suggestions. Process and Metrics Compliance rating & reporting.
• Developing & review of Processes, Guidelines and templates. Identifying, Implementing & Tracking Process Improvement.
• Ensuring Process compliance of the identified process across the Projects assigned.
• ITIL process and Service Management System (ISO 20000) Compliances and adherence to the systems.
• Training the teams on – ISO, QMS, ISMS, SMS,Metrics & Sub process, Defect Prevention,DAR, Tools and Quantitative Project Management
Analysis of Project Data like Defect Profile, COQ, Metrics, Variance etc. subsequently whenever required, preparation of Reports on the same to appraise Process and Product Quality related issues to Senior Management.
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Reviewing the existing defined processes for their feasibility in light of the changing business environment and redefining them wherever required.
Involved in identifying process improvements and reliability of the products across the team.
Involved in process re-definition and implementation of the all Process areas to the project teams
Conducted process & Project audit, configuration audit and facilitate the team to Close Non Conformances in the areas identified.
Execute Deliverable Audit in projects before releasing the product/service to customer
QMS / ISMS establishment and operation monitoring (including implementation of internal quality inspection) to prevent nonconformity as well as establishment of the Quality Manual
Clarifying and recording quality problems, proposing, advising or providing solutions and confirming and verifying the implementation of quality problem solutions
• Data collection & validation, Data compilation, Problem analysis (Ishikawa, Pareto & Control charts).Creating reports and Presentations.
• Confirmation and evaluation of Corrective Action to prevent recurrence of nonconformity Bureau Veritas Certification (India) Private Limited, Chennai Designation: Lead Auditor – IT Expert
Period: DEC 2008 to Feb 2012
• So far more than 300 Audits conducted in various Industries like IT, ITES, Electrical, Electronics, Information Technology, Textiles etc…. in QMS, SMS,EMS
, ISMS and OSHAS.
Quality Assurance and Improvement
Expert in setting up quality department for various type of industries by way of building selection, instruments and manpower selection to the entire satisfaction of collaborator, government and customers.
Devising cost saving measures & modifications to achieve substantial reduction in terms of man-days, production cost, raw material & energy consumption.
Preparing Process / Operating Standards to meet desired quality level and production norms.
Implementing strategies and policies for continuous improvement in production operations.
Identifying quality issues, developing & implementing solutions to improve the technical conformity of the product, implementing quality standards for improving the quality.
Initiating process improvement techniques such as Kaizen and TPM for increasing the efficiency.
Implementing QMS/EMS / ISMS / SMS / ISO 9001/ 14001, standards and maintaining the relevant documents.
Preparing documentations such as policy, objectives, manual, procedures, work instructions, quality plans, aspect and impact analysis, lists, formats, specification sheets, etc Page - 4 - of 6
Environmental & Compliance
Ensuring strict adherence to ISO: 14001, 5S standards.
Conducting training programs for employees to generate awareness about EHS processes, in close co- ordination with departmental managers.
Assessing the organization’s compliance with legal / regulatory requirements as well as internal procedures.
Liaising with government departments for approvals, inspections etc. Training
Analyzing the competencies required for various levels and finding and bridging the gap by suitable training
Close coordination with HRD for preparing the annual training calendar and arrange for both in-house and external training.
Training and issuing certificates to persons for carrying out internal quality audits (ISO9001: 2008).
Coordinating with management to recruit the most suitable persons.
M/s VESTAS RRB INDIA LTD, Chennai, INDIA.
India’s one of the leading manufacturer of Wind Turbine Generators. Designation : Manager - (QA /QC) / MR
Period : June ‘2002 to NOV 2008
Work profile:
Management Representative of the company.
Developed and implementation of QA/QC activities to Organization.
QMS and EMS documents are Prepared, Implement and Maintained.
Formulating QA standards for Incoming, In-process, Final product, Customer complaints and calibration etc...
Vendor Development.
QA activities, preparing Spec sheets, Manuals, Quality plans etc...
Continuously Identifying / Implementing / Monitoring Improvements of a process and product along with Control Plans, Process Flow and SPC analysis etc.
Internal and External Audits for EMS & QMS
Capable of conduct Process & Product audit.
Successfully Developed & Implemented Quality Manual, Procedures, Work Instructions and Formats for ISO 9001:2008 and EMS 14001.
Achievements:
1. QMS & EMS Certifications.
2. GL approval the products.
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3. SAP - QM module implementation.
4. Vendor audits and green channel vendors.
5. “SIX SIGMA” Projects.
6. Successfully implemented POKE YOKE method and achieve th “ZERO DEFECTS “in In-process stage.
M/s. PHILIPS, INDIA
Components division, Manufacturing of FBY (Fly back Transformer). SMPS and deflection coils for Televisions
& Monitors.
Designation : Engineer- Quality control.
Period : Augest1997 to May 2002
WORK PROFILE:
• Responsible for pre-delivery inspection customer complaint analysis followed by corrective action implementation.
• Using random sample methods
• Successfully implemented modern CNC machines for production and Q/A process for improving productivity.
• Development of Jigs and fixtures maintaining high quality standards, reducing internal rejection both at the process and production levels.
• Qualified internal auditor for process and product
• Preparation of preventive maintenance schedule & implementation
• Trouble shooted in various modern machines (Like CNC winding machines, pneumatic soldering machine)
EDUCATION
Bachelor of Engineering
(Electronics and Communication.) 1993 - 1997
Bharthiyar University, Coimbatore
Tamilnadu, INDIA.
Professional Development
• Intensive Exposure in ISO 9001:2008, ISO 14001:2004, OSHAS, ISMS 27001:2005 ISO / TS16949, ISO/IEC 17025 and CE/CSA standards.
• Preparation of P-PAP, FMEA, APQP, SPC, Control Plan and Work procedures.
• Trained Auditor for product and process.
• Exposure in Modern CNC winding Machines.
• Configuration Management tools: VSS, CVS, PVCS.
• Defect Tracking tools: Intellect Solve, Bugzilla, IPlan.
• Software project monitoring tools: MPP, iPlan, Integrated Project Management System.
• Packages & OS: MS Office ’97 /2003, Tally, Windows 2000/ Windows 2003, Xp and Vista. Training undergone
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• One month quality related training in TOSHIBA, TOYKYO.
• Certified ISO 9001 2008 and ISO 14001:2004 Lead Auditor.
• SAP-QM Training
• “Kaizen techniques”- Madras Productivity Council, Chennai.
• Awareness course on EMI & EMC Testing. – ETDC Chennai.
• “Follow- up Inspections and Conformity Assessment Procedures for North American Market” –CE/CSA Bangalore.
• IQA Training on ISO /TS16949 and ISO/IEC 17025
Personal details
Father’s Name : Sankara Narayana Pillai G.
Date of Birth : 31st January 1974
Marital status : Married
Nationality : Indian
Language Known : English & Tamil
Time Required for Joining : 2- Months
Date : S.GANESH
Place :
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