OD, Learning and Development, HR Business Partner, Project Management

Jeanette Will

Kensington, MD *****

301-***-**** *********@*****.*** www.linkedin.com/in/jhwill

Organizational Development Learning & Development

Core Competencies:

Strategic Alignment, Organizational Design and Change Management - Partner with leaders to identify and drive solutions and communications to deploy and ensure adoption of new systems, processes and roles. Support data-driven decision making. Foster internal and external relationships at all levels and manage alignment of goals, milestones, and deliverables. Drive change management strategy and execution. Project management to support successful completion, from initial assessment to final report and recommendations.

Learning & Development Solutions – Design, execute and maintain comprehensive learning strategies aligned with organizational goals and priorities. Collaboration with subject matter experts, develop competency frameworks to identify critical skills, training needs and gaps. Create training in various formats, and select and manage vendor partnerships. Continuous assessment through analysis of KPIs and ROI.

Performance Management and Employee Engagement – Implement performance management and review processes, platforms and policies. Define roles and skills to create consistent language for talent development, management and progression. Coach managers and employees through performance and issues and provide guidance to ensure compliance with labor standards and HR policies. Lead engagement, recognition & rewards, and DEI strategies.

LMS & HRIS Platforms and Training Technologies – Acquire, deploy and train on HRIS, LMS, content development and rewards platforms. Managed and utilized the following tools: MS Office Suite, WebEx, Skillsoft, Cornerstone, SharePoint, Articulate Rise, Captivate, Adobe InDesign, SurveyMonkey, Workday, UKG, ADP, Reflektive, Paycom, PeopleSoft, and Nectar.

Work Experience

AMERICAN GEOPHYSICAL UNION (AGU), Washington, D.C. 01/2021-01/2025

Organizational Development and Training Manager

Served as business partner to support and coach leadership and employees.

Applied project management strategies to conceptualize and execute change management initiatives. Developed and implemented succession planning, core and leadership competencies.

Identified metrics and trends; provided actionable recommendations enhancing organizational effectiveness.

Partnered with leaders to implement engagement, leadership development and strategies. Identified drivers aligned with AGU values and goals, including competencies and people-related outcomes.

Oversaw performance management to strengthen outcomes, accountability, and alignment with organizational goals and priorities. Coached managers through employee relations issues.

Developed learning programs and career paths. Provided expertise in instructional design, learning strategies.

Procured and managed the roll-out of HRIS and LMS platforms.

Oversaw onboarding, benefits, HR policy compliance. Managed budgets and timelines.

VITALIZING BUSINESS SOLUTIONS, Chicago, IL 10/2023- 12/2024

Organizational Development Consultant (Contract)

Provided contracted strategic, developmental, analytical OD services to U.S. government / Office for Civil Rights, Department of Education.

NATIONAL RURAL ELECTRIC COOPERATIVE ASSOCIATION, (NRECA), Arlington, VA 07/2014-02/2021

Education and Training Senior Manager

Created and executed innovative learning, business processes and workforce management strategies for cross-functional teams and external partners.

Developed member-wide competency model and corresponding learning content and roadmaps, assessments.

Partnered with internal and external stakeholders to translate business priorities into HR solutions. Prepared and facilitated cross-departmental project team meetings; developed project plans; advised senior leadership.

Created learning portfolio review process that included an intake process, decision matrix, and review schedule.

Created a tracking process for continuing education and certification requirements.

Managed leader orientations and learning programs targeting senior finance professionals, managers, engineering, cybersecurity/IT, supply chain, key accounts. Managed trainers and budgets.

DC GOVERNMENT HUMAN RESOURCES (DCHR), Washington, D.C. 06/2012-07/2014

Senior Employee Development Consultant

Collaborated with HR leadership, senior staff, and consultants to identify learning gaps and ensure alignment of performance interventions with business and strategic goals.

Deployed new LMS for 35,000 government employees. Led activities related to business requirements, user acceptance testing, vendor selection, policies, training, marketing and tech support.

Developed instructor-led, online, and blended learning using ADDIE and SAM approaches and software tools; produced manuals and evaluation tools; integrated adult learning strategies; ensured Sec 508 compliance.

Consulted with subject matter experts and led work teams around LMS deployment, Performance Management and government-wide Classification and Compensation project.

NATIONAL CHILDREN’S CENTER, Washington DC 09/2011-06/2012

Professional Development Coordinator

Developed and delivered training; supervised trainers; assessed organizational needs and resources.

Oversaw transition to a learning management system and implementation of corresponding strategic plan, provided training during implementation.

ELI LILLY & Co., Indianapolis, Indiana 11/2007-08/2009

Senior Performance Improvement Associate

Collaborated with leadership and business partners (engineering and science) to resolve performance-related root-causes and trends. Aligned performance interventions with business goals.

Redesigned department’s work processes to ensure cross utilization of training content.

Wrote SOPs and policy-driven products; utilized change control system; collaborated to ensure compliance.

Global/International Experience: Project leadership and consulting. Most recent in Egypt (2009-2011); also Spain, Yemen, and Saudi Arabia.

Education and Professional Development

Master of Science: M.S. in Human Resources / Loyola University of Chicago

Bachelor of Arts: B.A. in English / Northern Illinois University, DeKalb, Illinois

Certified Professional in Talent Development (CPTD) Association for Talent Development (ATD) 2024

Coaching Certificate Association for Talent Development (ATD) 2023

Myers-Briggs Type Indicator (MBTI) Type Resources, Louisville, Kentucky 2011

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