Program Manager Information Technology

As an accomplished IT Program Manager, I excel in driving digital transformation projects for public and private sectors. My expertise encompasses project scheduling, cost estimation, progress monitoring, and strategic planning, ensuring alignment with corporate strategy to reduce redundancies and enhance efficiency. I thrive in fast-paced environments, leveraging my problem-solving, leadership, and organizational skills to streamline processes and automate tasks within the cloud infrastructure domain. I conduct in-depth analysis of deployment progress, using cloud-based tools to create new reports and dashboards, and collaborate cross-functionally to optimize processes. My focus on operational improvements through effective incident and problem management consistently delivers exceptional service that exceeds organizational expectations.

ACADEMIC & PROFESSIONAL EDUCATION

University Canada West, Vancouver, Canada Mar 2018 to Dec 2019 Master of Business Administration

Babcock University, Ogun State, Nigeria Sept 2008 to June 2012

Bachelor of Science in Computer Information Systems

CERTIFICATIONS

• AWS Certified Solutions Architect – Professional (Expiring: November 2025)

PROFESSIONAL EXPERIENCE

New York City Department of Housing Authority (NYCHA), USA Feb 2020 to Present Information Technology Program Manager

Improved unit performance scorecard by 10% annually by overseeing IT operations and managing multiple NYCHA projects, using data and metrics to drive continuous improvement.

Developed and presented executive-level reports on project milestones, risks, and evaluations, providing strategic insights to senior leadership.

Successfully managed complex, fast-paced IT operations, addressing interdepartmental conflicts and improving team efficiency by 30%.

Led communication efforts for a CMS transition project valued at $5 million, coordinating between onshore and offshore teams to ensure successful implementation.

Spearheaded initiatives to enhance collaboration across 35-50 developers, including 60% offshore, fostering a culture of agility and responsiveness through well-crafted communication plans.

Identified potential roadblocks in critical moments of the project lifecycle, effectively diverting and re-strategizing the workflow as needed and ensuring 98% deadline adherence.

Documented workflow and report to upper management and eternal stakeholders biweekly on the progress of the sprint deliverables and milestones. Negotiate favorable terms and prices with vendors and contractors, saving an average of 22% on the forecasted costs of each project on a cloud platform.

Worked with the program management, Release, and Testing teams to create a timely, realistic process for triaging and resolving bugs and design changes submitted to the DevOps engineering team and the cloud team.

Experience in product management and shipping products/services, as well as defining program requirements using data and metrics to drive improvements.

Owned program strategy, end-to-end delivery, and communicating results to senior leadership.

New York Department of Buildings, New York, USA May 2018 to Jan 2020

Project manager

Partnered with developers to automate manual processes, leading to a 5% increase in margins by delivering on-time, on-budget, and error-free enterprise implementations.

Delivered quality assurance, system integration, and user acceptance testing reports to senior stakeholders, enhancing decision-making for global software rollouts.

Performed information technology project work that delivers usable software systems and technology solutions for business needs. Use traditional and agile project methodologies and best practices throughout all phases of the IT project lifecycle. Defined requirements based on an understanding of business needs and objectives.

Navigated the complexities of managing IT projects and portfolios, ensuring strategic alignment and quick adaptation to changing business needs.

Defined project scope, created/updated project plans and work breakdown structures, and scheduled project deliverables, goals, and milestones. Coordinated, tracked, and reported project tasks and progress to management, stakeholders, and teams.

Developed and implemented IT project budgets and communication plans, driving cultural change and operational improvements across the organization.

Analyzed business requirements on information technology projects to recommend business and information technology solutions. Operationalize a DSNY Pest Population Index protocol as the monitoring team requires, including creating a Business Requirement

Empire Promotions, Vancouver, Canada Nov 2016 to May 2018

IT Program Manager

Enhanced project appraisal and evaluation processes, resulting in better resource allocation and project outcomes, supported by data-driven analysis.

Managed multiple agency and district projects, ensuring on-time, within-budget completion, while adapting to evolving project requirements.

Leveraged SQL and Python data analysis tools to create and communicate budget forecasts, driving cultural shifts towards data-driven decision-making.

Provided executives with analytics and decision-support tools used as the basis for reorganization and relocation strategies.

Managed field inspectors and daily reports and organized public training and events relevant to various agency programs.

Assure proper articulation and reporting of activities to stakeholders and executive management.

Used word processing, spreadsheet, and project management technology, working closely with agency staff, external contacts, and outside vendors. Maintained database of monthly financial analysis reports and budget modifications.

Tracked and review all expenditures, reimbursements, and expenses for comparison against budgets and develop reports to determine if budgetary goals are met.

Maintained a safe work area for workers and preparing compliance reports for workers.

Handled performance appraisals and disciplinary action.

Worked with at-risk youth and arranged training programs for gaining employment skills.

Preparing daily reports as well as summarizing workers' performance and activities.

Creating effective tracking tools and maintaining databases to monitor and analyze program effectiveness.

American Life Insurance, Vancouver, Canada Jan 2016 to Nov 2016

Business Analyst

Optimized client application deployment on AWS, ensuring secure and efficient architecture that met business needs.

Interpreted and implemented architectural renderings for deployment.

Provided quality assurance review of new and existing applications on AWS.

Provided network and architecture diagrams for clients.

Communicated security, networking, and operational policies to clients, ensuring alignment with organizational standards.

Managed and analyzed the company’s worldwide intellectual property portfolio, contributing to strategic planning and organizational growth.

Guaranty Trusted Bank, Lagos, Nigeria Sept 2010 to Dec 2015

Compliance Program Manager

Designed and executed complex solutions for enterprise-wide systems, leading to improved service design and c Managed compliance and IT service design, adapting to changes in digital and analytics technologies to maintain robust service design.

Managed compliance and IT service design, adapting to changes in digital and analytics technologies to maintain robust service design.

Planed designed and executed complex solutions in areas of Digital and Analytics technologies.

Designed 3-tier AWS Infrastructures using Draw.io and simplified provisioning of VPC, Subnets, EC2, IAM, Internet & NAT gateways, NACL, Security group, RDS, ELB with Cloud Formation template using YAML for hosting web application and data base.

Conducted architectural evaluations and communicated findings to stakeholders, ensuring alignment with enterprise goals and compliance standards.

Led initiatives to operationalize service design processes, driving a culture of compliance and continuous improvement through clear communication and training.

PROFESSIONAL REFERENCES

Provided Upon Request.

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