Community Manager Project

Ryan Francis

c: 774-***-**** ************@*****.*** linkedin.com/in/ryanfrancis1/

Community Manager Marketing Specialist Project Manager

Professional summary

Community Manager proficient in growing communities through design and content. Engage customers by implementing steady flow of ideas and interactive programs. Known for efficiency, attention to detail, organizational skills, and the ability to work collaboratively across departments.

Skills

HTML Content Management Systems: Drupal, Wordpress, Rhythmyx, Higher Logic Web analytics tools: Adobe Analytics, DOMO, Google Analytics Keyword research: SEMrush Adobe Photoshop Adobe Indesign Event software: Bizzabo Project Management software: Workamajig Microsoft Suite Social Media Tool: Hootsuite

Experience

POINT32HEALTH 9/2023 – 1/2025

Communications Specialist Web Publisher

Researches and develops communications for a network of providers.

Supports publication of information on Websites (Drupal, Wordpress).

SYNOPSYS INC. 1/2021 – 2/2023

Community Manager Content Coordinator Marketing Specialist

Interacted with clients on closed community site, increasing engagement by 46%

Improved engagement by establishing member onboarding campaign (using Salesforce).

Planned and developed blogs (case studies) with staff, gaining tens of thousands of page views.

Created original content for 3x a week newsletter, achieving an 18% open rate.

Redesigned community platform to more closely align with customers’ needs.

Helped plan conference logistics, including recruiting speakers as part of event content planning.

Developed gamification program to increase community interaction.

Planned and facilitated monthly Webinars with customers on various appsec topics.

Analyzed metrics through Adobe and Google Analytics. Created reports in Excel.

VICTORY PRODUCTIONS / APASS 3/2019 – 9/2021

Project Manager

Identified and resolved workflow process barriers for education-based projects.

Prepared presentations for clients, covering potential red flags and modifications.

Supported financial managers in project closure in achieving more than 40% profit margin on projects.

NEWPORT DAILY NEWS 10/2017 – 3/2019

Copy Editor Page Designer

Edited staff and wire stories, adhering to factual accuracy, style and grammatical correctness.

Laid out pages in Adobe InDesign, following design best practices for better readability.

Ryan Francis

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NETWORK WORLD & CSO 3/2000 – 7/2017

Managing Editor Community Moderator Email Marketer

Edited, paginated and posted content in HTML, garnered more than 6M page views a month.

Implemented SEO tactics, including keyword tagging, meta tagging and linking.

Analyzed results by utilizing Google Analytics, Chartbeat, Adobe Omniture.

Conducted keyword research using SEMrush.

Coordinated with internal and external staff, graphic designers.

Delivered newsletters using A/B testing.

Participated in a continuous improvement team to facilitate departmental workflow processes.

Submitted stories to social networks, resulting in over 100K Twitter and 13K LinkedIn followers.

Previous positions: 7 years as a newspaper reporter

Education Emerson College, Bachelor of Science, Communications.

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