Accounts Payable Customer Service
Resume:
Brenda Graf
Clarksville, TN ***** ***********@*****.***
I am a professional with a diverse base of experience ranging from technical expertise to managing office operations. I have a great background in project leadership, web design and procedure development. I am also a creative person with the ability to work across multiple disciplines, build collaborative relationships, improve processes and execute strategic direction. I am a "results driven" leader with a commitment to customer service and implementing operating efficiencies.
Process Improvement
Authorized to work in the US for any employer
Work Experience
Freelance work
Capgemini AOSmith, Madison Street Methodist Church
Administration services July 2023 – September 2024
Refill drinks in refrigerator
Refill snacks
Pick up and distribute mail
Assign conference rooms
Sign in and out visitors
Check thermostat in router room
Order food and drinks for 50 plus people weekly
Administrative support State of Tennessee December 22 – July 23
Manage Grants for STI and HIV for State of TN for funds over $17million
Track invoices for 95 counties for the state
Set up and maintain spreadsheets for all COVID related operatives tracking Covid-19
Set up meetings between Program Directors involved with invoices and grant management
Accounts Payable Clerk – TriStar March 2022 – Sept 2022
Using PeachTree software to enter over 150 invoices daily for two large brewery companies with over 1,000 vendors.
Set up and verify information for over 200 employee expense reports monthly.
Pay tolls and fees for 300 out-of-state delivery drivers.
Maintain paper files for accounts payable for the 1,000 vendors.
Manually stuff and mail checks to an average 300 vendors and $1.6 million.
Maintain records for different payment methods (credit card, check, ACH)
Resolve issues and discrepancies in statements and invoices by contacting vendors.
Contact managers for timely expenses reports.
Create monthly sales tax reports for the state.
Maintain a positive attitude.
Credit Researcher CIC Credit - Goodlettsville, TN March 2019 to June 2021
Call center – answering up to 300 calls, chats, and emails daily
Review credit reports for potential borrowers
Call various lenders for credit information appearing
Resolve problems appearing on borrower's credit
Add/remove/change borrowers & co-borrowers' information appearing on credit reports
Use Meridian Link software using data entry skills
Use Purely Hr for input time
Use various office equipment as needed
Front-Desk Administrative Assistant
Knowledge Services – Nashville, TN October 2018 to February 2019
Answer and Direct incoming phone calls
Open and distribute mail
Prepare FedEx packages for outgoing mail
Enter Lab results into Excel
Prepare travel plans for staff
Maintain calendars for staff
Front-Desk Administrative Assistant
Hornet Corporation, Hendersonville, TN December 2017 to October 2018
Answer and Direct incoming phone calls
Gather, distribute, and prepare packets of information regarding the oil prospectus
Prepare FedEx packages for outgoing mail
Enter Booking information into Excel
Create Marketing profiles using Word
Print and collate mass mailings
Invoicing for customers
Prepare travel plans for staff
EDI Coordinator
Constellium-UACJ - Bowling Green, KY April 2017 to July 2017
Coordinate EDI transactions 856, 810, 863 for Inbound and Outbound for customers and vendors. X12 and EDIFACT
Edit work processes and work flow for Stratix Supply Chain users.
Invoicing and assist financial group researching EDI invoices.
Create SOPs for IATF.
B2B Integration Master Data/EDI Analyst
COMMUNITY HEALTH SYSTEMS - Antioch, TN October 2015 to December 2016
Master Data Management for Lawson (Infor) Integration Team for 100+ hospitals.
Uploaded vetted files/information using Excel.
Research, verify inventory items from hospital records to Lawson to insure correct attributes.
Query and upload data from Excel to Lawson via Add-in.
EDI Analyst for 100+ locations. (810,850)
Invoicing internal customers
Wrote documentation using Word for setting up complex EDI supplier information.
Setup users for PunchOut service for multiple vendors (GHX, Staples).
Create documentation for EDI processes.
Process user/requestor for "Go-Live" facilities transition to Lawson software
Set up ED40 for facilities "Go-Live" facilities transition to Lawson software.
Set up SDQ03 for desktop "Go-Live" facilities transition to Lawson software.
B2B Integration EDI Coordinator
CARDINAL HEALTH, Laverne March 2015 to July 2015
Write EDI Documentation for tasks for the Oracle system.
Write SOPs for EDI team.
Analyze, research and correct EDI errors.
Creates Test documents for 810 and 856 for the Elite System.
Creates Service Now tickets for reporting and tracking using SmartData.
B2B with manufacturing and customers.
Order entry as needed.
EDI Analyst
JOHNSON ELECTRIC - Springfield, TN August 2012 to October 2014
Analyze raw data from the Sterling Van, GenTran Integration, and customers.
Create Envelopes and mapping for the GenTran Integrator to allow data to migrate to Oracle 12
Shipping Schedule using X12 ANSI & EDIFACT.
Research and correct any errors from the GenTran and Oracle migration.
Follow process from user creating order to the flow into Sterling Van; to Gentran Integrator; to Order creation in Oracle.
Set up trading partners via Sterling.
Upload files via Sterling Gateway.
Research mapping errors in testing.
Research errors Customer Service Representatives encounter.
Maintain library for EDI customers.
Maintain timeliness of daily and weekly processes.
B2B integration
Maintain PIPELINE in Excel for customer issues and resolutions including potential customers.
Test all new documents and research failures or incompatibilities.
Assist other IT personnel as needed.
Provide data entry support for annual inventory as needed.
B2B setting up trading partners.
ANSII and GXS mapping.
Set up Trading Partners and maintained relationship.
Electronic Data Interface Coordinator
INGERSOLL RAND - Nashville, TN March 2010 to August 2012
Managed 36,000 electronic interface data (EDI) orders per year.
Documented EDI processes,
Verified and entered orders for tools, fluid and air products.
Answered customer requests for internal orders.
Tracked and documented error failures for electronic orders, reprocess credits and invoices for failed electronic notices. Created statistical information for leadership management for error percentage
Used ANSII and ORACLE.
Used Pivot tables for error results
Invoicing for external customers and vendors.
B2B integration Marketing Assistant
LP BUILDING SUPPLIES - Nashville, TN May 2007 to March 2009
Reviewed and completed rebates for residential and commercial customers.
Alphabetized, created file folders and filed over 3,000 rebates that had been processed but not filed.
Entered rebate information into the company's Lawson financial database.
Created vendor master data. Revised filing systems for 23,000 customer contacts.
Set up and sold goods from the marketing closet.
Accounts Payable-Receivable Specialist
PHILIPS HEALTHCARE - Nashville, TN May 2007 to March 2009
Cleared invoicing arrears for payment $3 million dollars SAP.
Worked with the 3rd party vendor for accounts payable-receivable group in India.
Developed accounts payable and general ledger procedures for accounting staff. ●
Reconciled vendor statements and resolved invoices that contained invalid purchase orders, pricing or quantities.
Created new purchase orders for accounts receivable and contacted vendors, and assured timely and accurate payments.
Maintained correspondence, invoice files and coded office invoices.
Division Secretary
OAK RIDGE NATIONAL LAB - Oak Ridge, TN May 2000 to October 2005
Procurement
Webmaster for 30 million dollar project - created and maintained changes to construction according to Federal requirements.
Lead contact for 30 million dollar project- legal documents, environmental standards, building footage, etc.
Researched and edited compliance documents to standardize over 200 publications.
Responsible for requesting vendors for office equipment maintenance.
Assisted with the planning and organizing the moving of 200 employees to new location.
Education
Associate of Science in Video Production Technology Pellissippi Community College
In progress: Marketing University of Phoenix - Phoenix, AZ
Skills •
Software Applications (Autosys, Stratix, SAP, Oracle)
Accounts Payable/Accounts Receivable Word (10+ years)
Excel (10+ years)
Outlook (10+ years)
PowerPoint (5 years)
SAP (5 years)
Lawson (5 years)
Peachtree (2 years)
Quickbook (2 years)
E 11 & 12 (5 years)
GenTran Integration (5 years)
Sterling Map Editor (2 years)
Elite
GXS
Lawson •
PurelyHr
Stratix (1 year)
Meridian (3 years)
SQL queries (5 years)
Shaw databases.
ServiceNow
Web Design
Video Production
EDI
Filming
Customer service
Microsoft Office
Customer Focus & Orientation — Expert July 2019
Responding to customer situations with sensitivity.
Full results: Expert Following Directions — Highly Proficient May 2020
Following multi-step instructions. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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