Customer Service Medical Billing

Candace Fulton

** ******* ****** *** * Cabot, AR 72023 501-***-**** **************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management, supervisory, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and procedures to ensure consistent quality. Maintain and assure patient privacy

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Ability to work independently and prioritize workload according to project goals and objectives.

Video Communication Platforms – Zoom and Skype.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 41 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Office Procedures

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Scheduling

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Insurance Verification

Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Applied Science Degree – Medical Billing and Coding, 2024

Riverside Community College Associate Degree – American Sign Language,1999

PROFESSIONAL EXPERIENCE

Food and Nutrition Worker – Jacksonville, AR 08/2023 – Present

Cafeteria Worker

Perform cleaning or stocking, as needed, within the establishment and operate standard commercial kitchen equipment.

Maintain adequate supplies and inventory needed for daily operations.

Communicate with customers in regard to specials, orders, comments, and complaints.

Meet standards of local, state and federal health and safety regulations.

Canteen – North Little Rock, AR 02/2022 – 05/2023

Food Server / Customer Service

Took and entered orders accurately using Point of Sale (POS) computer system.

Delivered food and beverage items quickly and efficiently in a fast-paced environment.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Worked as a team to meet and exceed guest expectations.

Department of Veteran’s Affairs – North Little Rock, AR 09/2021 – 02/2022

Laundry Attendant

Answered incoming telephone calls and responded to questions in a friendly manner to ensure quality customer service.

Cleaned, pressed, and folded customer clothes and kept record of customer items.

Provided change for machines, kept facility clean and organized, and followed company policies and procedures.

Worked independently with minimal supervision.

Flim Chicken – Cabot, AR 03/2021 – 09/2021

Assistant Manager / Customer Service

Trained new hires, managed up to 20 employees, created schedules, and prepared and made bank deposits.

Took inventory, ordered supplies, and ensured excellent customer service.

Communicated store priorities, delegated tasks, and made certain employees followed policies and procedures.

Prior employment includes work at Little Rock Airforce Base as a Food Supervisor and Customer Service Associate for 10+ years

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