Office Mannager, Executive Assistant

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PROFESSIONAL

PROFILE

A results-driven Office Manager / Operations

Executive with over 17 years of experience in

streamlining business operations, enhancing

organizational efficiency & leading cross-

functional teams. Adept at managing

administrative processes, optimizing

workflows & implementing cost-effective

solutions to drive company growth. Skilled in

resource management, vendor negotiations,

staff supervision, & fostering a collaborative

work environment. Proven ability to handle

complex projects, meet tight deadlines, and

deliver measurable results while maintaining a

high standard of professionalism.

Key Skills

Operations Management: Expertise in

planning, executing & monitoring daily

business operations to achieve organizational

objectives.

Administrative Leadership: Proficient in

managing office functions, including

budgeting, scheduling, & policy

implementation.

Team Leadership: Strong track record of

mentoring & supervising diverse teams to

ensure peak performance and productivity.

Process Optimization: Skilled in identifying

inefficiencies and implementing strategies to

enhance operational effectiveness.

Vendor & Stakeholder Relations: Experienced

in negotiating contracts, managing vendors &

maintaining excellent stakeholder relationships.

Jacqueline

Morcos Youssef

OFFICE MANAGER

+2-012*-******* - +2-010*-*******

**********.******.**@*****.***

Building 310 - Compound Gardenia City, New Cairo, 11758, Cairo, Egypt. 24 September 1986

Egyptian

Married

www.linkedin.com/in/jacqueline-morcos-hrci-certified-816b3642 PROFESSIONAL EXPERIENCE

01/2023 - Current

Vice Chairman - Office Manager / Business Development & Operations Excellence Dakahlia Group Cairo, Egypt

• Management & coordination of operations all over the organization.

• Provide reporting, admin, logistics, internal & external liaising support to the VC.

• Manage the VC's office, coordinate between departments, monthly business report, participate & handle operational processes, provide organizational support to the VC to assist him in the successful accomplishment of his various responsibilities.

• Perform all necessary actions to arrange & organize meetings, conferences, anticipate, plan

& perform duties to ensure the efficient & effective fulfillment of the VC's objectives

• Draft, write or type internal memorandums or staff notices, as directed by the VC.

• Set up new processes & workflow for departments, manage & escort agricultural consultants to crops sites all over Egypt while following up on the reports & recommendations to be carried out, follow up on the tasks required by the VC.

• Direct & manage the export procedures department to fulfil all the export support folders & submit them on time, take direction from the VC by shorthand & transcribe them into final form, draft/write or type reports as requested by the VC.

• Take meetings minutes as requested & follow up on the fulfillment of all actions recorded.

• Follow up on products production timelines & ensure deliverables on time, deal with telephone calls, clients & guests of the VC

09/2018 - 12/2022

General Manager - Office Manager / Operations Executive Tabuk Pharmaceuticals Cairo, Egypt

• Management & coordination of operations all over the organization.

• Provide reporting, admin, logistics, internal & external liaising support to the GM.

• Manage the GM's office, coordination between departments, daily business report, participate & handle operational processes, provide organizational support to the GM to assist him in the successful accomplishment of his various responsibilities.

• Perform necessary actions to arrange & organize meetings, speaking engagements, conferences, anticipate, plan & perform duties to ensure the efficient & effective fulfillment of the GM's objectives.

• Draft, write or type internal memorandums or staff notices, as directed by the GM, take direction from the GM by shorthand & transcribe into the final form, draft/write or type reports as requested by the GM.

• Take meetings minutes as requested & follow up on the fulfillment of all actions recorded.

• Follow up on products production timelines & ensure deliverables on time, deal with telephone calls, clients & guests of the GM.

Technology Proficiency: Well-versed in office

productivity tools (Microsoft Office Suite,

ERP systems) and data management solutions.

TECHNICAL SKILLS

• Microsoft Office 365

• Windows 11

• Internet Usage

• Problem Solving

• Communication

• Quick Learning

• Time Management

• Critical Thinking

• Training

• Tasks Delegation

• Team Player

• Adaptable

• Leadership

INTERESTS

• Singing

• Theaters

• Photography

• Ballet

• Travelling

• Music

• Cinema

05/2017 - 08/2018

Chairman & Agriculture VP - Office Manager / Operations & Quality Assurance Executive

Olam SVI Cairo, Egypt

• Management & coordination of operations all over the organization.

• Provide reporting, admin, logistics, internal & external liaising support to the Chairman/VP

& the Agriculture Team.

• Manage the Chairman/VP's office, coordination between corporate departments, handling operations, providing organizational support to the Chairman/VP to assist him in the successful accomplishment of his various responsibilities.

• Manage the meeting schedule of the Chairman/VP by organizing meetings, speaking engagements, conferences & personal/large-scale events.

• Perform duties to ensure the professional & effective fulfillment of the Chairman/VP objectives.

• Control & manage outgoing paper flow such as reviewing, organizing, distributing, registering or sending correspondence from the Chairman/VP's office

• Draft, write or type reports & prepare them in a presentation form.

• Handle HR pop ups among the Agriculture Department.

• Track attendance/leave records & forward them to the HR responsible.

• Design & implement office policies.

• Supervise office staff & coach them.

• Data Management, Project Management & Customer Satisfaction.

• Handle the Agriculture team office space, assets, facilities, IT needs, purchases, expense reimbursements, stationery, drivers, vehicle licenses, phones, internet connectivity & also the travel arrangements for the Chairman/VP and the local team as well as visitors.

• Act as a focal point between the Agriculture Team & the Organization.

• Compile the crop monitoring reports of agronomists & crop managers of each zone & circulate the consolidated reports.

• Coordinate all imports for the seeds & equipment related to agriculture - meet with governmental bodies, port clearance agencies, logistics companies to ensure the successful import of all the requirements.

• Coordinate with Hanford office for seed shipment, manage the entire logistics including import clearance, cooled warehousing & distribution to farms

• Coordinate with the shipping team, banks & port clearance agents for the import of agriculture equipment.

• Manage the delivery schedule & logistics of harvested onions between farms & factories.

• Participate in meetings with Growers, Ministries, Governorate Offices, Governors, Embassies, Farmer Associations & Agricultural Cooperatives.

• Record notes at all meetings & summarize for further actions & follow up.

• Coordinate with the government to get necessary security clearances & travel permits for the Chairman/VP.

• Provide analyses & reports to the C/VP based on the business requirements.

• Provide Arabic to English translation to the C/VP in meetings as well as in documents.

• Prepare legal contracts / agreements between company & external entities in coordination with legal & finance team & corporate lawyers.

• Coordinate with finance & IT to lead & manage the digitization process of field monitoring

& reporting system.

03/2016 - 03/2017

Chief Administration, Real Estate & Projects Officer - Office Manager Ghabbour Auto Cairo, Egypt

• Assist the CAREPO in his daily missions.

• Manage & supervise the departments & their daily incidents.

• Coordinate between the 3 sub-divisions.

• Secure proper logistics for international & local meetings or conferences, flight bookings, meetings & handle the Ball Room events & agenda.

• Deal with day-to-day administrative operations (PR issuance, payment orders, expenses settlements, etc.).

• Consolidate & follow up on of monthly reports, update & archive the departments' folders, training records & other related documents, track the distribution & subsequent retrieval of essential documents, including but not limited to contracts.

• Keep databases up-to-date: ex.: Real Estate Portfolio, deal with troubleshooting requests, follow up on amendments & contracts, handle phone calls & faxes; international & domestic, deal with clients' questions, schedule the clients' meetings & conference room bookings, write official letters & correspondences to the Ministry of Industry, supervise every incident related to any of the departments' working crew, receive important guests & clients as a representative for the CAREPO.

• Handle calendar, meetings, flights & hotel reservations for the CAREPO, the guests & the department's crew.

• Typing, copying, scanning & translating documents from English to Arabic & vice versa, monitor kitchen & stationary supplies, maintain work flow process between the sub- divisions, perform the on-boarding of new hires, Labor Service Tracker & Oracle Production Service (Oracle Systems), monitor & manage the distribution of all teams on their cost centers & budgets, monitor the cost distribution percentages of cost centers in the expense vouchers according to the financial rules. 12/2012 - 03/2016

Medical & Market Access Departments Administrator & assistant to the departments' directors

Novartis Pharma S.A.E. Cairo, Egypt

• Assist the Chief Scientific Officer & VP in their daily missions.

• Manage the departments & their daily incidents, coordinate between the sub-divisions.

• Secure proper logistics for international & local meetings or conferences, flight bookings, advisory boards meetings, schedule the clients' meetings & conference room bookings, write official letters & correspondences to the MOH, supervise every incident related to any of the departments' working crew, receive important guests & clients as a representative for the CSO & the VP.

• Deal with day-to-day administrative operations (PR issuance, payment orders, expenses settlements, etc.).

• Consolidate & follow up on of monthly reports, update & archive Medical & Market Access Central folders, training records & speakers' lists, track the distribution & subsequent retrieval of essential documents including but not limited to contracts & follow up on the amendments.

• Keep databases up-to-date: ex.: Medical Share Point, retain records for the required period

(whenever there is legal obligation), deal with drug research requests, report all adverse events or quality defects with Novartis marketed product to the responsible person.

• Champion for IGM & CMS programs (Medical & Market Access).

• Handle Phone calls & faxes; international & domestic, deal with clients' questions.

• Handle meetings, flights & hotel reservations for the CSO & the VP, the guests & both departments' crew, type, copy, scan & translate documents from English to Arabic & vice versa, monitor kitchen & stationary supplies, maintain work flow processes.

• Perform the on-boarding of new hires, E-shop/AMAC CMS (SAP Systems)/IGM Super User & trainer for Medical & Market Access Teams, monitor & manage the distribution of both teams on their cost centers & budgets & also Create I.O. 08/2008 - 05/2012

Administration Manager Deputy & Front Office

Impact BBDO Advertising Agency Cairo, Egypt

• Manage & supervise the front office & all the daily incidents.

• Handle the reception jobs; receive guests & clients as a front office, manage the attendees daily log system, handle Phone calls; international & domestic, handle faxes; incoming & outgoing, deal with clients' questions & explain the nature of the agency's field.

• Schedule the clients' meetings & conference room bookings, write TV & radio ads & scripts, translate any documents that need translation from English to Arabic & vice versa.

• Supervise every incident related to any of the company's crew & guests like flights & hotel reservations., receive important guests & clients as a representative for the office.

• Receive bills & follow up on them with the company accountant.

• Type, copy & scan documents, monitor kitchen & stationary supplies & also maintain & supervise office cleanliness

01/2008 - 06/2008

Company owner's office manager & Customer Care Responsible Etdco. Mercedes - Benz El - Sharkawy Group Cairo, Egypt

• Perform Customer care service & handle the owner's office

• Perform Customers' follow up calls & handle customers complains.

• Handle car jobs & data entry, schedule the clients' meetings & also receive bills & follow up on them with the company accountant.

• Coordinate daily team activity, plan management & task distribution. 07/2006 - 12/2007

Financial & Academy Administrator

A-part Bosch Training Academy Cairo, Egypt

• Responsible for all the financial, administrative & customer service work

• Financial & company petty cash responsible, create a monthly report for the company expenses, receive bills & follow up on them with the company accountant.

• Supervise and operate the scheduled & ongoing courses, handle HR affairs.

• Handle customer care service, monitor kitchen & stationary supplies. EDUCATION & TRAINING

07/2016 - 10/2016

Top Talents for Consultation & HR Services (HRCI) Cairo HR Generalist Certificate: Human Resources

09/2004 - 09/2008

Ain Shams University

Bachelor of Arts: Arts & Cultures of English Language 09/1992 - 05/2004

Saint Clare's College Cairo, Egypt

High School: Science Section

Degree: 92 %

LANGUAGES

Arabic

Mother Tongue

English

Bilingual

French

Intermediate

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