Customer Service Administrative Assistant
Resume:
Lela Washington
Broadview, Illinois 60155
Cell: 708-***-****
Email: ****************@*****.***
Summary
●Professional with15+years of administrative and customer service experience.
●Ability to work weekends as needed
●Strong written and verbal communications, excellent record of dependability, ability to multitask, ability to handle customer interactions, detailed and organized, a team player, and eager to learn new skills.
●Efficient with technology, extensive use of Excel to track and open issues, Microsoft Office Suite, Excel, Word, Outlook, PowerPoint,
Education:
●Bachelor’s Degree, Business Administration, Robert Morris University, 2016
●Associates Degree, Robert Morris University, 2012
●Certificate as Paraprofessional Teacher, Triton College, June 2008
●Certificate in Medical Assistant, Robert Morris University,1994
Chicago Lighthouse 09/2022-Current
Database Coordinator
●Maintains teacher and student information on databases
●Communicate with teachers, update newsletters weekly
●Receives, processes, and distributes departmental mail, faxes, and emails
●Receives, records, copies and distributes all book and tangible aid orders
●Prepares the American Printing House for the Blind (APH) Annual Federal Quota Census, records and updates results
●Prepares the Annual Visually Impaired student survey, records and updates results
●Update student records on a database that are not part of the census
●Maintains and updates purchase order log
●Process the placement of books with transcribers and large print reproducers including duplicating and embossing and creating external and patron orders on Sylnx
●Process purchase orders and APH online ordering for books
●Submit weekly, monthly, and quarterly reports to the Director
●Performs general administrative duties such as answering telephone calls, taking messages, copying, filing, typing, and preparing mailings
●Coordinates use and maintenance of copying equipment
●Completes required paperwork and routes it appropriately
●Assists program staff in managing program resources, equipment, and inventory to ensure a safe, secure, and appropriate environment
●Crosstrain with IIMC staff to familiarize with all processes
●Performs other duties as assigned by the Assistant Director
Temp Agency 02/2022/Current
Office Jobs or Sub Teacher
BlueCross BlueShield
Administrative Assistant II 05/2021-1/2022
●Answer the telephone, Greet, and assist Clients over the telephone
●Sorted and distributed incoming mail, responded to emails, scheduled meetings
●Met deadlines, sent packages out via FedEx and UPS
●Entered, stored files, and maintained information in both written and electronic
Age Option 03/2021-04/2021
Care Coordination Aide
●Track clients in an electronic database and enter case notes monthly
●Maintain and coordinate file folders for clients
●Organize and schedule client appointments both in person, TEAMS, WebEx and via zoom
●Data Entry of Clients into the system
Professional Experience:
Bronswick Benjamin PC 03/2019-12/2020
Administrative Assistant
●Answer the telephone, Greet and assist Clients
●Schedule CPA training, Scan documents
●Data Entry of Clients into CCH Access, BRP Portal, Fax
●Manage appointments, Schedule Meetings both in person and via Zoom
●Intake and sort mail, file paperwork, order office supplies
●Order lunch and any other duty assigned
America Works of Illinois 11/2016-08/2018
Administrative Assistant of WIOA
●Assist in intake, assessment, and eligibility of new client enrollment into the WIOA program
●Organize and schedule client appointments
●Track clients in an electronic database and enter case notes monthly
●Maintain and coordinate file folders for clients
●Create and update the client’s resume
●Create email addresses as needed
●Assist with given mock interviews and job search
●Conduct outreach to clients eligible for the WIOA program by telephone
●Outreach to IDES, DHS, Libraries and Community Centers
Proviso Area for Exceptional Children, Maywood, Illinois 01/2006-01/2016
Paraprofessional Assistant
●Assisted the lead teacher in maintaining appropriate classroom activities and environment
●Worked with individual students or small groups to reinforce learning material
●Implemented and created lesson plans for special needs children
●Guided independent study, enrichment work and remedial work
●Participated in in-service training to maintain a higher standard of educational experience
●Alert regular teachers to any problems or special information about an individual student
Defense Research Institute, Chicago, IL 08/2003-12/2005
Membership Coordinator
●Solicited membership renewals
●Processed membership applications
●Scheduled and coordinated seminars
●Updated membership in a database
Bethel New Life, Chicago, IL 07/1995-07/2003
Administrative Assistant
●Sorted and distributed incoming mail, reports, and correspondence
●Met deadlines, and objectives consistently
●Drafted correspondence and reports using the correct software and tools
●Coordinated special projects such as planned events within the budget and scheduled meetings
●Entered, stored files, and maintained information in both written and electronic
●Maintained office inventory, opened and closed the office
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