Due Diligence Customer Service
Resume:
PONMALAR P
**************@*****.***
Profile Summary:
Basic Qualification
BE – Electronics & Communication (April 2015, Aggregate – 76%) University College of Engineering, Nagercoil, Tamil Nadu, India Total Experience – 5.1 Years
1. HCL Technologies, Chennai, India
May 2023 to October 2024.
Experience Summary
Transactions Monitoring System
Enhanced Due Diligence
Customer Due Diligence
Bank Fraud Investigation
Data Protection Act
Government Payable
PEP screening
Periodic Alerts review
Financial Crime investigation
Payment investigation
Preparation of SAR
2. Teleperformance Global Service Private
Limited, Chennai
December 2021 to April 2023.
Transactions Monitoring System
Internal Quality Checking
Blockchain analysis
Enhanced Due Diligence
Customer Due Diligence
Periodic Alerts review
Payment investigation
Preparation of SAR
3. Tech Mahindra Limited, Chennai
August 2021 to November 2021.
Customer Service Support
4. Equiniti India Private Limited, Chennai
April 2019 to March 2020.
KYC screening
Registration of Death
5. Barclays Shared Services, Chennai
February 2018 to April 2019.
KYC screening
Identification & Verification
Process Experienced
Performing complete CDD KYC & risk
assessment of the clients
Tools handled:
Respond
Humming Bird
Admin
Analyze and monitor cardholder transactions to
identify any activities that may pose a risk of
money laundering.
Analyze the fraudulent transactions and send the report to client.
Sending the transactions report and KYC
documents to the client
MACP
SEPA
Triumph
Awards & Recognition:
R&R internal award in HCL
Service Excellence award in Barclays
Platinum award in Barclays
EXPERIENCE SUMMARY:
1. KYC Analyst in HCL- May 2023 to October 2024
RESPONSIBILITIES –
Transaction Monitoring System - Performed the required KYC screenings on customers documenting the information obtained on the client’s as required by global KYC and sanctioned procedures.
Monitor and act upon client's compliance-related queue alerts, including reviewing possible suspicious activity and activity that violates client’s rules.
Use detective-like mentality to investigate and escalate potentially suspicious activity across all AML typologies across the client’s platform.
Verify customer and counterparty information and conduct reviews for AML/BSA purposes and report to transaction monitoring supervisor.
Overview communication to the customer and resolution of investigation cases within designated timeframes, if required.
Ensuring that all resolved cases / queries are allocated to the respective areas.
Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution.
Bank Fraud investigation - Once the fraud is identified, the bank fraud case is escalated to investigators and prioritized based on severity.
Investigates the activity to determine if it's fraud. This bank fraud investigation stage could involve stopping the transaction (if possible), banning the fraudster, or reimbursing the customer for their losses.
Reimburse the customer if the customer loses funds from the fraud (and the bank has determined they aren’t responsible or involved). A suspicious activity report is submitted
Data Protection Act- Sending the transaction reports and KYC documents to the client as protected.
2. Senior AML Analyst in Teleperformance– December 2021 to April 2023 RESPONSIBILITIES -
By performing Enhanced Alert /Case investigation by analyzing the transactions, deduction scenarios / Red flags and providing proper justification of alerts and conclusion with the good understanding of money laundering and terrorist financing issues, illegal CSAM activities, OFAC policies, procedures and regulations, industries best practice and criminal typologies.
Analyze the customer's primary source of funds, line of business, KYC verification details, recent transactions activities and Blockchain analysis (crypto) and checking any potential AML risk and Adverse news of customers and periodic review is conducted on an ongoing basis to make sure that we are meeting regulatory requirements.
Monitor and act upon client's compliance-related queue alerts, including reviewing possible suspicious activity and activity that violates client’s rules.
Preparing the Suspicious activity report for escalation. 3. Associate Customer Support in Tech Mahindra– August 2021 to November 2021 RESPONSIBILITIES –
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedback on the progress of their inquiries. Providing outstanding customer service.
Updating customer information as required. Maintaining confidentiality of information. Performing other duties as the need arises.
4. Process Executive in Equiniti - April 2019 to March 2020 RESPONSIBILITIES –
Overseeing daily operational activities of a specific process and ensuring they comply with standards and guidelines. Monitoring and tracking process performance, providing regular reports and updates to management.
Identifying and implementing process improvements to enhance productivity and efficiency. Coordinating with other departments or teams to ensure consistency and synergy across processes.
Maintaining a comprehensive understanding of the process, including its purpose, outputs, and the actions required to deliver these outputs. Ensuring all tasks within the process are completed accurately, efficiently, and in a timely manner.
Managing process-related risks and issues, implementing corrective actions when necessary. Ensuring process documentation is kept up-to-date and is accessible to relevant stakeholders.
Training and supporting team members in the execution of the process. 5. Process Advisor in Barclays - February 2018 to April 2019 RESPONSIBILITIES –
Conducted initial due diligence and screening for new clients, achieving a 98% accuracy rate in profile verification.
Assisted in the development of automated KYC procedures, leading to a reduction in processing time.
Created detailed client reports, which helped in enhancing the decision-making process and reduced onboarding time.
Engaged in cross-departmental meetings to streamline KYC processes, resulting in a increase in efficiency.
Monitored ongoing client activity to identify potential risks, enhancing overall compliance by 5%.
Personal Details:
Father name - Perumal S
Date of Birth - 09.07.1994
Gender - Female
Nationality - Indian
Languages Known - English, Tamil
DECLARATION:
I hereby declare that the information furnished above is true to the best of knowledge and belief. I assure that, if any placed, I will serve the organization with utmost Genuineness and Dedication.
Yours truly,
(PONMALAR P)
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