Health Care Customer Service
Resume:
SURAJA K MRITHUJAYAN
(Sue Mrithu j yan)
*******@*****.***
Objective: To obtain a career in health care, marketing, strategy, coordinating or operational management where I can make changes and be proud partner of an organization.
Summary of Qualifications
Have 20 years of healthcare experience, currently unit coordinator for a floor 60 + patients /beds. Provided professional care to patients - delivered skilled nursing care in routine at the highest with excellence • Communicating with NP/MD about change of status of patient or admission, taking orders and processing. I have maintained the safety of patients, facility, and team. I had engaged in assist with the service and meeting, quality control, customer service.
Have 10 + years of business experience with management responsibility of a 30members sales team in the communications industry and real estate.
Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance. I had participated in the development of the corporation's plans and programs as a strategic partner.
Evaluated and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action.
Enhanced and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation.
Professional Experience
Sharon care center,8167 west 3rd street, Los Angeles CA90048 July2022-till present
Charge Nurse
Administer medication, assess patient, Communicate with NP/MD about status changes. Communicate with dialysis, laboratory, pharmacy, clinics and ER as necessary. Mentor and monitor and coordinate with CNA for providing safe care to the patients. Patient education, admissions and discharges. Documentations,
Accordius Health,Mooresville, NC 28115 Jan 2019- May2022
•Providing professional care to patients - delivered skilled nursing care in routine at the highest with excellence • Communicating with NP/MD about change of status of patient or admission, taking orders and processing. Maintaining and assuring safety of patients, facility, and team (Keeping safe environment). Avoid falls and incidents, incase if it occurs, document and report to the DON.
The Laurels of Salisbury: Salisbury, NC 28147
Unit Manager: Managing all the admissions, supervised the nurses and CNA’s on Nurses on duty. Administration of medicine and treatments as prescribed by MD and NP. Contacting the providers as needed when status changes happened with patients. Communicated with patients’ family members and team. Taking orders, doing charting, assessments etc.
The Pines at Davidson, Davidson, NC28036 Jan 2019- June 2021
• Providing professional care to patients - delivered skilled nursing care in routine at the highest with excellence • Communicating with NP/MD about change of status of patient or admission, taking orders and processing. Maintaining and assuring safety of patients, facility, and team (Keeping safe environment). Avoid falls and incidents, incase if it occurs, document and report to the Supervisor.
Saturn Nursing & Rehab, Charlotte, NC 28262 May 2016- 2020April
• Providing professional care to patients - delivered skilled nursing care in routine at the highest with excellence • Communicating with NP/MD about change of status of patient or admission, taking orders and processing. Maintaining and assuring safety of patients, facility, and team (Keeping safe environment). Avoid falls and incidents, incase if it occurs, document and report to the DON.
Carolinas health care systems, Sardis Oaks, Charlotte, NC May2017 – February 2018
Unit Coordinator.
•May enter orders in EMR (computerized physician order entry CPOE) per provider order.
•Performs venipuncture. May be required to assist with collection of specimens of body fluids such as urine and blood for laboratory testing. Completes lab requisitions and prepares specimens for pick-up.
•Notifying appropriate staff and departments of patient admission, discharges, transfers and changes. Assisting to ensure patient admission, discharges, transfers, and changes. Assisting to ensure patient rooms and supplies
•Appropriately and accurately documents all patient care/interactions in patient medical record.
•Ensures that all ordered laboratory and diagnostic tests are tracked and logged, and that the provider is presented with all test results.
•Medication administration, including injections, provide wound care, check vital signs, height, weight
•Assist with reviewing medication history and updating medication list.
•May assist with satisfaction of pertinent health maintenance requirements.
•Utilizes standard precautions. Complies with CHS Policies; Occupational Safety and Health Administration (OSHA) standards; Clinical Laboratory Improvement Amendments (CLIA) regulations; and The Joint Commission (TJC), Division of Facility Services (DFS), and other Regulatory Agency standards as applicable to the practice.
•Reports patient's condition and reaction to the provider following procedures, medication administration, or treatments.
Monroe Rehab Center, Monroe, NC28112 Jan 2017-2019October
Charge Nurse PRN
• Providing professional care to patients at the Rehab unit- delivered skilled nursing care in routine at the highest with excellence.• Admissions, Assessment, Communicating with team members and pharmacy.
• Communicating with NP/MD about change of status of patient or admission, taking orders and processing. Maintained safety of patients, facility, and team (Keeping safe environment). Avoid falls and incidents, incase if it occur, document and report to the DON.
Pruitt Health Care, Blythewood, SC29229. April 2015-Jan2017
•Collect information about patients' medical history, provide care.
•Provide timely response to medical emergencies, contact MD as necessary.
•Deliver excellent compassionate nursing care to patients
•Effectively used technology to document nursing information
•Participate in QA meetings.
Department of Public Safety, Salisbury, North Carolina August 2011 – April2015
License Practical Nurse 2
•Gather information about patients' medical history
•Provide timely response to medical emergencies
•Deliver excellent compassionate nursing care to patients
•Effectively used technology to document nursing information
Golden Living Center, Charlotte, North Carolina February 2011 – July 2014
Provided high quality specialized care for individuals with rehab or psychiatric issues
Caring for clients in long term care and skilled nursing setting.
Charge nurse, managed four or more CAN’s. 12 -28 Patients.
Wilkinson and Associates, Charlotte, North Carolina January 2008 – Present
achieved multi-million dollar business
•Served as a member of Charlotte Real Estate Diversity Council
•Negotiated pricing while serving buyers and sellers Marketed listed properties
Carolinas Health Care, Huntersville, North Carolina Aug2004-Dec2008
Charge Nurse, LPN.
•Provided professional care to patients at the Medical/Surgical Rehab- delivered skilled nursing care in routine/stressful periods at the highest with excellence
•Reviewed physical needs, monitored patients’ physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.
•Supervised and assessed vital changes in patient’s condition by monitoring vital signs, symptoms, and test results.
•Documented and recorded patients’ health status and nursing care.
•Experienced in psychiatric and mental health nursing.
•Participated in inter-disciplinary nursing team meetings to improve policies/procedures and to ensure adherence to safety procedures
Christiana Health Care, Newark, Delaware Sep 2000- August 2004
•Started as a nurse tech and graduated from LPN program at Delaware Tech and continued to work as a charge nurse
•Worked as a charge nurse on a rehab/ long term care unit under the supervision of RN’s .
•Worked independently and supervised Certified nursing assistant and worked with rehab and vent patients.
Bay health Medical center March 1998 – August 2004
•Started as a nurse tech and continued to work as an LPN after the graduation and licensed by NCLEX.
Provided professional care to patients at the Medical/Surgical Rehab- delivered skilled nursing care in routine/stressful periods at the highest with excellence
Reviewed physical needs, monitored patients’ physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.
Perfect Care nursing Agency 2002 Jan -2004 July
Worked as a travel nurse as needed in Delaware (facilities).
Genesis health Care, Newark, DE March 2002 - July 2004
Charge Nurse LPN
• Providing professional care to patients at the Rehab unit- delivered skilled nursing care in routine at the highest with excellence.• Admissions, Assessment, Communicating with team members and pharmacy.
Genesis Health Care, Mooresville, NC 2004 August -2006 June
Supervisor /Charge nurse
•Provided professional care to patients at the Medical/Surgical Rehab- delivered skilled nursing care in routine/stressful periods at the highest with excellence
•Reviewed physical needs, monitored patients’ physical condition, administered approved medications and arranged medical appointments according to assigned medical care standards.
Smart Business / Mobile Store
Vice president ( Sprint/ Nextel)
I had trained the master dealers, opened new stores. Found new business/ retail clients. I have maintained and increased the growth of business volume.
Education
University of Phoenix, Charlotte, North Carolina Graduate of April 2015
Master of Business Administration in Business Global
Above 3.0, Current member of research team
•Learned to recognize and solve problems systematically to make better business decisions.
•Managed, developed, and motivate personnel to meet changing organizational needs.
•Understood how diversity and values strengthen working relationships and contribute to effective problem solving.
•Leverage the experience of technology in a global environment to create sustainable competitive advantage.
• Evaluated risks and develop plans to lessen or eliminate their impact.
•Developed awareness of one's own personal values and how they affect business decision making.
•Assessed whether an organization's plans and actions are aligned to meet its values.
• Integrated knowledge and reach decisions with incomplete or limited information.
• Understand a broad range of theoretical and practical applications in business.
University of Phoenix, Charlotte, North Carolina February 2007 – July 2009
Bachelor of Science in Information technology
•Learned technology, uses and benefits in the human life
•Practiced technology security and benefits in the business world
•Applied the benefits of technology in everyday business world
•Applied the use of technology to create and develop and wrote original television series; currently marketing show
•Learned statistical view and strategy of marketing
Delaware Tech Community College, Owens Campus, George Town, Delaware
Diploma in Nursing : graduated in May 2002.
Delaware State University
Graduated in Minority and small business ( MASBEC certificate Course): 1994 September
Additional Information
•Skills: Knowledge in nursing computer systems such as Point Click, LTC, Opus, Com, EMAR, Compass etc.
•Technical skills: Illustrator, Film maker; MS Access, Word, Excel, PowerPoint, Final Cut pro, Adobe. Social media, Communication skills, Team work, Leadership, Excellent presentation skills. Electronic Medical recording,
Certified in Hero program, Familiar with Opus charting, Citrix charting.
Certifications: Certificate Broadcasting and media production at Connecticut School of Broadcasting, Charlotte, NC Real Estate License: Broker In Charge.
1.MASBEC certificate: Delaware State University. October 1996.
•CITI https://www.citiprogram.org/ certified on Human research score 100%. Expiration 10/24/2016.
•Currently attending Doctorate in Business administration at University of Phoenix.
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