General Manager Operations

Jevon L. Moore

***** ********* *****

Laurel, MD 20707

240-***-****

**************@*****.***

The most important factor in business is your team. Building a foundation that cannot be broken is the key to success. No job is too big for a strong team. Stay humble and create memories that can last a lifetime. Always remember, there is no "I" in "team." PROFESSIONAL EXPERIENCE

11/2021- Current Tabla Dc

Multi-Unit General Manager / Operations Manager

Annual Sales Volume: $1.5 Million

· Hiired as General Manager of Tabla DC 2021

· Promoted to Operations manager which includes catering manager, business development, and also running all pop-up/short-leased locations. ( 4 units in total )

· Overseased team of 10 servers, 3 managers and 6 BOH employees

· Managed and created a food and beverage menu.

· Responsible for P&L accuracy and reporting.

· Schedule catering events, private events and seek out new pop-up opportunities

· Oversee all store's financials.

· Resolve any issues and implement any corrective measures with team members, managers, guests, etc.

I partner with owners to drive business development and enhance offerings. Working with the catering and coaching teams, I analyze sales data to improve profitability and develop innovative menu items. I also collaborate with marketing to strengthen our brand presence and attract more customers.

6/2019- 11/2021 TheHalalShack Washington, DC/ Baltimore, MD. Multi-Unit General Manager

Annual Sales Volume: $1.5 Million per location

· Hired as Multi GM to run DC/MD locations 5 locations

· TheHalalShacks operates out of college campuses.

· Operated three stores, two different concepts. TheHalalshack is a Mediterranean fast-casual serve and scoop concept. As well as Baba’s pizza. Which is a Mediterranean fast casual personal pan pizza concept.

· Developed Standard operation systems for the Baba’s Pizza concept.

· Managed 8 managers and a staff of 50 total FOH/BOH employees between the three stores.

· Responsible for P&L accuracy and reporting.

· Manage and Coordinate all GM meetings.

· Oversee all store's financials.

· Resolve any issues and implement any corrective measures with team members, managers, guests, etc.

I played a key role in identifying growth opportunities by analyzing monthly Profit and Loss

(P&L) statements, focusing on revenue and expense trends. I implemented effective forecasting and budgeting processes to manage expenses like labor, food, and maintenance, ensuring profitability and efficiency. As a mentor for new store managers, I created a structured onboarding process with regular check-ins to support their development. I led weekly team meetings to discuss operations and brainstorm solutions for improved efficiency. Additionally, I coached team members by tracking their progress, providing timely feedback, and celebrating their achievements, fostering a positive environment for growth and improvement.

07/2017 – 6/2019 Matchbox Food Group Washington, DC Assistant General Manager

Annual Sales Volume: $3 Million

· Hired as AGM to run the DC location

· Increased Weekly sales to $75,000, beating the estimated forecast by $5,000 per week

· Reduced food cost by 2% in less than 3 months

· Decreased BOH and FOH labor costs to 22%, beating estimated forecast by 3%

· New location opened May 2019: Implemented all training, including FOH managers and team members

· Responsible for P&L and all bar count accuracy and reporting

· Manage and Coordinate all team meetings

· Oversee all aspects of a positive guest experience

· Resolve any issues and implement any corrective measures with team members, managers, guests, etc.

Support and manage all areas of business operations, which encompass daily and weekly ordering processes, effective inventory management, and precise scheduling of staff and resources. Take the lead in recruiting and training new hires, ensuring they are well-equipped with the knowledge and skills necessary for their roles. Focus on building and nurturing customer relationships to create exceptional and memorable experiences for our guests. Additionally, strive to foster a collaborative and inclusive work environment where all employees feel valued, heard, and appreciated for their unique contributions to the team. 12/2013 – 07/2017 Ampal Group LLC… Blaze Pizza/BurgerFi Laurel, MD General Manager

Annual Sales Volume: $2.5 Million

· Hired as shift lead for Blaze Pizza location

· Promoted to Assistant Manager after 1 month

· Promoted to Assistant General Manager in 03/2014

· Placed in a new store location as GM for BurgerFi in 03/2015

· Increased sales with BurgerFi by 25% in 6 months by implementing at least 4 fundraising events weekly

· Responsible for interviewing, hiring, training, and supervising a staff of 50 employees

· Training manager in several locations; trained and mentored 2 crew into shift managers

· Implemented innovative programs to increase employee loyalty and reduce turnover

· Organized special events in restaurant receptions, promotions, and corporate luncheons

· Strong BOH and FOH skill set

· Extremely knowledgeable with all aspects of P&Ls 11/2012 – 12/2013 Cold Stone Creamery Laurel, MD

Shift Manager

· Managed daily operation of restaurant location

· Stocked workstations for all employees

· Followed all food safety procedures according to company policies and food/safety regulations

· Maintained high standards of customer service during high-volume, fast-paced operations

· Daily inventory responsibilities

(Reason for leaving: Left for better opportunity and growth with Ampal Group) Education

High School Diploma - Laurel High School, Laurel, MD

Contact this candidate