Customer Service Data Entry
Resume:
CARLAS P. FERNANDEZ
SUMMARY
Carlas is an experienced bilingual Spanish and English speaking; able to provide clear customer service in both languages. Carlas is looking to start a new position with an enterprise client in the Nashville area and plans to use her experience in a client facing customer service environment. Carlas has assisted customer with inquiries regarding products and services, assisted in selling and recommending goods, and has updated accounts online. Carlas is available to interview with a 24 hours’ notice and can start immediately upon offer of employment.
SKILLS
• Computer proficient
• Cooperative team member
• Microsoft Office/Excel
•Sorting-Filtering
•Outlook
•PowerPoint
•Data Entry
•Email/Chat Support
• Quick learner
• Strong verbal communication
• Attention to detail
• Energetic and organized
• Administration details
EXPERIENCE
CIGNA
APRIL 2023 to CURRENT
Worked from home with equipment provided by company.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Answered 80 average daily phone calls to schedule appointments and address patient inquiries.
• Built relationships with customers to encourage repeat business.
• Gathered personal and insurance information from each patient.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
HUMANA
CUSTOMER SERVICE REPRESENTATIVE
Worked from home with equipment provided by company.
MAY 2021 to February 2023
• Making outbound calls informing members about their medical plans.
• Identify and assess customers needs to achieve satisfaction.
• Assist insurance agents and sales representatives in resolving customer complaints.
• Resolving service problems, documents customer requests, and finalizes policy adjustments.
• Providing information with respect to insurance policies, and also communicating any changes in policy to existing and prospective clients.
• Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
CLEAN SLATE
CUSTOMER SERVICE AGENT/CHAT SUPPORT
Worked In-office/ Worked from home with equipment provided by company.
June 2019 to March 2021
• Provide medication-assisted treatment/treatment plan for each patient suffering from opioid addiction.
• Handle 90+ calls daily, with enrolling new patients, retrieving customer data, scheduling appointments, canceling appointments.
• Communicating with looking to become new patients, via Email, or Chat Support.
• Using VLOOKUPS Capturing and recording important data.
• Consistently provided top customer service during all phone calls and accurately answered questions.
• Answers inquiries by clarifying desired information; researching insurance, and providing information.
CONTOUR AIRLINE (CORPORATE FLIGHT MANAGEMENT)
Customer Service Agent
April 2018 to May 2019
• Routinely greeted passengers and handled processing procedures.
• Tracking flight arrivals and departures and posted related information online.
• Made regular announcements concerning flight arrivals and departures.
• Worked to address customer service issues and sought positive resolutions.
• Working with computer systems.
• Able to engage with customers in a friendly, reassuring manner, while maintaining a polite professional attitude.
NOVO HEALTH SERVICES
Production Specialist
December 2017 to May 2019
• Verify inventories as needed.
• Assisting with the day-to-day efficient operation of the company.
• Confer with the production Management to assess progress towards production schedules.
• Verify inventories as needed.
• Establish and focus on priorities, assigned workloads, and difficult and complex assignments.
• Ensure timely product production, shipping, and delivery to customers.
FAST ACCESS
CSR/DATA ENTRY SPECIALIST
August 2016 to November 2017
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Managed data entry and database by updating customers information, using Excel
• Develop and create a more effective filling system to accelerate paperwork processing
• Maintains call center database by entering information
• Updates job knowledge by participating in educational opportunities
• Researched to fill in and finalize incomplete documents
WINDLANDS EAST RETIREMENT HOME
Dietary Aid/server
March 2014 to October 2016
• Creating a warm and caring environment for our residents
• Assists as requested with meal services
• Setting up tables, serving meals and cleaning up the dining room
• Making sure residents with medications and/or treatments as indicated in the medication book, as assigned.
EDUCATION
High School Diploma
Hunters Lane Comprehensive High School
CONTACT INFORMATION
Phone : 786-***-****
Email : *****.********@*****.***
Location: Nashville, TN
Contact this candidate