Desktop Support Help Desk
Resume:
Kenneth Anderson
Desktop & Depot Support
******************@*****.***
Wilson, North Carolina, 27893
EDUCATION
WILSON TECHNICAL COMMUNITY COLLEGE
Wilson, NC
Associate of Science Data Processing Technology (June 1982)
ADDITIONAL SKILLS
Technical Troubleshooting
Desktop Support
Active Directory
Troubleshooting Network Issues
Help Desk Support
Computer Diagnostics
Microsoft Windows 7 &10
Collaborative Team Player
Hardware and Software Repair
VPN
Miscrosoft 2010, 2013 and 2016
November 22, 2023 – Still working
Desktop & Depot Support, Phoenix Systems Inc, McKinney TX 76227
PC install, moves, add and changes.
Provide workstation software Break Fix Support.
Image Loads
Manage orderly storage of equipment within client build center(depot)
Experience with using tool such as ServiceNow
Picking inventory from stock, image loads.
May 8,2023-October 2023
Field Support Technician, CompuCom@Truist, Wilson NC
Provide service and customer support during field visits or dispatches.
Manage all on-site installation, repair, maintenance, and test tasks.
Diagnose errors or technical problems and determine proper solutions
Document processes.
Follow all company’s filed procedures and protocols.
Build positive relationships with customers.
April 18, 2022 – May 2023
Desktop Support Technician, Matrix Corporation/Resources - Contract
Proficient in troubleshooting hardware. Experience working ServiceNow ticketing system.
Basic networking connections.
Experience working in Active Directory for password resets, etc.
Very dependable and professional. Hands on troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8 and 10. Microsoft 2010, 2013, 2016 and 365.
Break fixes install on site.
Repair, test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
Comfortable face to face interactions and will provide technical support to end users in-person at the customer’s site.
March 2002 – October 2021
IT Support Specialist, Alliance One International, Wilson NC
Created help desk tickets, troubleshooting and resolved desktop issues.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Delivered onsite technical support to 400 employees.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Determined hardware and network system issues using proactive troubleshooting techniques.
Monitored systems in operation and input commands to troubleshoot areas.
Used ticketing systems to manage and process support actions and requests.
Provided support for networking protocols and characteristics.
References
Doug Swearingen, Account Specialist
Compucom@Trust 252-***-****
Pam Meyer, IT Manager
Alliance One International, 252-***-****
.
Contact this candidate