Customer Service Quality Control
Resume:
Angelina Jean
Miami, FL *****
******************@*****.***
Professional Summary
I’m a very enthusiastic person, Easy to adapt to new people and new environments. I speak 4 languages, so communication isn’t a problem. I appreciate every job I have, and that’s shown through my work ethic. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager/Scheduler
Smoothie king-Cape Coral, FL
May 2022 to Present
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Implemented cost-saving measures that resulted in XX% reduction in expenses
• Achieved XX% increase in sales through effective staff training and motivation
• Negotiated contracts with vendors to secure favorable pricing terms
• Maintained high standards of quality control to ensure customer satisfaction Barista
Smoothie King-Cape Coral, FL
May 2022 to Present
• Communicated regularly with customers to gain insights into their needs
• Worked in a fast paste environment
• Memorized menus and made customized drinks
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Supervised daily operations including scheduling shifts, assigning duties.
• Developed a system for tracking inventory and ordering supplies as needed.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Resolved conflicts between team members in an effective manner. Finance assistant Manager
Rooms To Go-Naples, FL
August 2023 to April 2024
• Managed financial operations for a multi-million dollar company, overseeing budgeting, forecasting, and financial reporting
• Implemented cost-saving measures that resulted in a XX% reduction in expenses
• Developed and maintained strong relationships with banks and financial institutions to secure favorable terms for loans and credit lines
• Analyzed financial data to identify trends, variances, and opportunities for improvement
• Oversaw the preparation of monthly, quarterly, and annual budgets, ensuring accuracy and adherence to corporate guidelines
• Managed cash flow by monitoring receivables/payables balances and optimizing working capital management practices
• Negotiated contracts with vendors to optimize pricing terms while maintaining quality standards
• Identified tax savings opportunities through careful analysis of tax laws resulting in a XX% decrease in overall tax liability
Entertainer
Little Princess Spa-Fort Myers, FL
April 2023 to January 2024
• A children's entertainer
• Organized props, costumes, and music for shows.
• Engaged with the audience through physical comedy and storytelling.
• Adapted content based on age and demographic of the audience.
• Interacted with audience members to create a fun atmosphere.
• Developed engaging material to entertain guests at events.
• Sang popular songs to engage the crowd in sing-alongs.
• Maintained an upbeat energy level throughout the performance.
• Created a memorable experience for event attendees.
• Fostered relationships with venues to secure future bookings. Bartender/Server
Jungle Bird Tiki-Cape Coral, FL
November 2022 to June 2023
• Greeted customers and answered any questions they had about the store's products and services.
• Conducted price checks for special orders or discounts as requested by customers.
• Performed other duties as assigned by management.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Issued receipts, refunds, credits or change due to customers.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Answered customer inquiries regarding store policies and procedures.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Memorized alcoholic beverages
• Bartending license in hand
Cashier
Pizza Hut-Cape Coral, FL
March 2022 to January 2023
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
Education
High school diploma or GED
Skills
• Store Management Experience
• Cleaning Experience
• Time Management
• Conflict Management
• Microsoft Office
• POS
• Supervising Experience
• Cash Handling
• Cashiering
• Food Service
• Bartending (5 years)
• Leadership
• Organizational skills
• Inventory Control
• Assistant Manager Experience
• Serving Experience (5 years)
• Barista Experience
• Shift Management
Certifications and Licenses
CPR certified
Present
Barbering License
October 2024 to October 2027
Driver's License
April 2024 to April 2027
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