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Customer Service Route

Location:
Standish, MI, 48658
Posted:
March 19, 2025

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Resume:

MICHAEL MILLIMAN

Standish, MI. *****

989-***-****

****************@*****.***

SUMMARY

To challenge myself and secure a long-term career in which my customer service and management skills can both provide me job satisfaction and achieve my personal goals as well as help the company reach their goals. Proven skills in promoting products and boosting revenue through product knowledge and effective communication with customers. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in- store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support on and off premises. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick at mastering new skills. SKILLS

● Microsoft Excel, Microsoft Word, 10-key, Outlook

● Excellent customer service

● Excellent communication skills

● Proficient in Dynamics CRM, Boston AS500, and

ABS systems

● Stocking and Replenishing

● Product and Service Sales

● Full-Cycle Sales Process

● Account Servicing

● Effective Customer Upselling

● Merchandising Proficiency

● Staff Training and Motivation

● Team Member Motivation

● Cash Handling

● Written and Verbal Communication

● Dependable and Responsible

● Recordkeeping

● Supervision and Leadership

● Contract Negotiation

EXPERIENCE

CONTINENTAL LINEN SERVICE

2023 to Current - Saginaw, MI.

Route Service Manager

● Maintain good working relationships with existing customers and extending their service agreements whenever possible.

● Take care of any service issues with accounts.

● Developed and implemented customer service policies and procedures.

● Researched customer inquiries, identified solutions and provided resolutions.

● Monitored customer feedback to identify areas of improvement in product quality and customer service processes.

● Maintained accurate records of customer interactions and transactions.

● Assist customers with product selection, ordering, returns and credits.

● Identified opportunities to upsell products and services based on customer needs.

● Analyzed sales data to understand trends in customer buying habits.

● Generated leads by researching potential customers online or through referrals from existing clients.

● Collaborated with marketing team to develop promotional campaigns for new products and services.

● Responded promptly to all inquiries regarding company's products and services.

● Tracked orders placed by customers to ensure timely delivery of goods and services.

● Managed relationships with key accounts by providing personalized service tailored to their specific needs.

● Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

● Listen to customer needs to identify and recommend best products and services.

● Greeted and assisted customers to foster positive experiences.

● Produced sales documents, finalized deals and filed records.

● Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

● Supervision of Route Service personnel.

UNIFIRST CORPORATION

2017 to 2023 - Saginaw, MI.

Customer Development Representative

● Upsell existing customers and inform them of products and service we can offer to help increase their level of service and lower their overall spend

● Maintain good working relationships with existing customers and extending their service agreements whenever possible

● Take care of any issues with accounts that may be found while trying to upsell

● Developed and implemented customer service policies and procedures.

● Researched customer inquiries, identified solutions and provided resolutions.

● Monitored customer feedback to identify areas of improvement in product quality and customer service processes.

● Maintained accurate records of customer interactions and transactions.

● Assisted customers with product selection, ordering, returns and refunds.

● Identified opportunities to upsell products and services based on customer needs.

● Analyzed sales data to understand trends in customer buying habits.

● Generated leads by researching potential customers online or through referrals from existing clients.

● Collaborated with marketing team to develop promotional campaigns for new products and services.

● Responded promptly to all inquiries regarding company's products and services.

● Participated in weekly meetings with other Customer Development Representatives to discuss strategies for improving customer experience.

● Tracked orders placed by customers to ensure timely delivery of goods and services.

● Managed relationships with key accounts by providing personalized service tailored to their specific needs.

● Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

● Listened to customer needs to identify and recommend best products and services.

● Greeted and assisted customers to foster positive experiences.

● Produced sales documents, finalized deals and filed records.

● Drove sales of company products and services by meeting with customers using strategic and organized approach.

● Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

● Awards Earned:

“Elite” Sales Rep for FY2021-Q2, FY2022-Q3

“Platinum” Sales Rep for FY2020-Q2, FY2022Q2

100% to QUOTA for sales in FY2022

Route Service Supervisor

● Route coverage during times when full-time routemen were unavailable and assist RSM (Route Service Manager) when needed.

MILLICOM (TOTAL PACKAGE CABLE)

2010 to 2016 - Saginaw, MI.

Owner/Installer/Salesmen

● For Cable/Satellite Tv and Internet Sales/Installation company.

● Managed daily operations of business, including hiring and training staff.

● Developed strategic plans to increase profitability and efficiency.

● Identified new opportunities for growth, expansion, and diversification.

● Oversaw budgeting and financial management.

● Maintained relationships with existing clients by providing superior customer service.

● Implemented quality assurance processes to ensure product excellence.

● Provided direction and guidance to employees.

● Monitored performance of personnel against goals set forth by the company.

● Conducted performance reviews for employees on a regular basis.

● Participated in meetings with investors regarding financing options for the company.

● Promoted business on social media platforms to maximize brand identity and generate revenue.

● Supervised performance of workers with goals of improving productivity, efficiency and cost savings. VILLAGE GREEN LAWN SERVICE

2008 to 2010 - Bay City, MI.

Sales Manager

● Market our products to new customers and businesses

● Developed and implemented sales strategies to increase market share.

● Managed daily operations of sales department, including supervision of staff members.

● Collaborated with marketing team to create promotional materials for target customers.

● Prospected for new business using databases and other strategies to generate sales.

● Analyzed competitors' successes and failures, evaluating impact on market.

● Resolved customer complaints regarding sales and service.

● Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

PITA INVESTMENTS (PINNY LANES BOWLING CENTER)

2001 to 2004, 2008 to 2009, 2012 to 2013 Pinconning, MI. Center General Manager

● Hire, Train, and Manage employees.

● Order and Control Inventory loss Set up and Manage Bowling Leagues and Tournaments.

● Center operation and record keeping.

SCOTTS LAWN SERVICE

2004 to 2007 - CLIO MI.

Route Service Manager

● Manage all weed control and insect control accounts for the Grand Blanc/Flint Area GALEN E WILSON PETROLEUM

1994 to 2003 - Saginaw

Location Manager

● Hire, Train, Schedule and Manage employees

● Order and control inventory loss

EDUCATION AND TRAINING

C++ PROGRAMMING 2000

Delta College

GRADUATE: MATH-SCIENCE 1994

Pinconning High School



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