Systems Engineer Help Desk
Resume:
Ashour Batou Orahim
Fontana, California 92335
Cell: 909-***-****
******.******@*****.***
SUMMARY:
18+ years experience with Microsoft Server products
10+ years experience with Cisco internetworking products
Microsoft Certified Systems Engineer - MCSE
Designed and implemented specific Wide Area Connectivity Solutions involving multi-vendor networks, multiple protocols, and hardware bridges and routers
Installed and configured network file servers
Able to work independently or as part of a team and accomplish goals
Comfortable with sharing my extensive networking experience and mentoring other team members as a lead consultant
Great experience working as a computer system engineer for the Windows operating systems
Deep knowledge of the various computer programming knowledge used in systems and real-time applications
Outstanding ability to schedule and estimate the cost of a computer systems modification
TECHNICAL SKILLS:
Hardware:
Hewlett Packard and Dell servers and workstations, HP Storage works MSL Tape Library, Hewlett Packard LaserJet printers. Most common printer in the Market.
Systems:
Active Directory administration and infrastructure, Group Policy, Microsoft Windows Server 2008, Windows Server 2003, Microsoft Windows 2000-2016 Server, Hyper-V, Windows 7-10,11.Windows Vista, Windows XP Professional, Windows NT 4.0, Windows 98. Microsoft Exchange 2007, Microsoft Exchange 2003, Microsoft Exchange 5.5.
Network Infrastructure:
TCP/IP, DHCP, DNS, WINS, Wireless LAN, DSL, VPN, Cisco 2900, 2600 and 2800 routers, Cisco Catalyst 3000 series Ethernet switches, HP Open Manage, HP Insight Manager, SAN, NAS, VERITAS Backup Exec, Netback up.
EDUCATION: The University of Capella Minneapolis, IN
Master Degree in Computer Science and Information System
Microsoft Certification
A+ Certification
VMware Certification
HP certification Compaq Certification
IBM Certification
Cisco class Training 18 months
PROFESSIONAL EXPERIENCE:
Aug. 2020 – present
LY Environmental
System admin /Help Desk Support (working as remote help support)
Assists in the installation of all hardware, software, wiring, and equipment.
Diagnoses and fixes computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, video cards, and other computer subsystems and parts.
Performs basic Windows server functions in an Active Directory environment.
Administer Phone Communication Systems.
Provides support to cell Phones and smartphone users.
Maintain and troubleshoot WAN and VPN connections between sites. Cisco switches and routers experience is a plus.
Support remote users over Windows Remote Desktop environment.
Sets up, configures, and maintains network components like switches routers, and peripherals. Installs or reinstalls the operating system, device drivers, and application programs using replication software.
Feb. 2013 – July 2020
Global Brands Group (GBG)
26635 Pioneer Ave Redlands, CA
System admin/ network admin /Help Desk Support
Network Engineer
Windows 7, Windows 10 and 2003,2008,20013,2016 Server Installations
Assists in the installation of all hardware, software, wiring, and equipment.
Diagnoses and fixes computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, video cards, and other computer subsystems and parts.
Cisco router and switch troubleshooting
Workstation, and servers’ deployments
Working on the RF wireless Motorola guns and programming them.
Expert on the DataMax and Zebra barcode printer all models.
Support Manhattan WMS and Reddwerk applications.
JUL 2012 – Feb. 2013
Advance computer Tech (self business)
System admin /Help Desk Support
Assists in the installation of all hardware, software, wiring, and equipment.
Diagnoses and fixes computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, video cards, and other computer subsystems and parts.
Performs basic Windows server functions in an Active Directory environment.
Administer Phone Communication Systems.
Provides support to cell Phones and smartphone users.
Maintain and troubleshoot WAN and VPN connections between sites. Cisco switches and routers experience is a plus.
Support remote users over Windows Remote Desktop environment.
Sets up, configures, and maintains network components like switches routers, and peripherals. Installs or reinstalls the operating system, device drivers, and application programs using replication software.
May 2011 – Jul 2012 DOD (Department of Defense)
DA CIVILAN (HTA) GHAZNI, Afghanistan
Supports a Human Terrain System team in all phases and types of socio-cultural research and analysis.
Identifies specified and implied socio-cultural data requirements. Analyzing available sources of local socio-cultural information using both primary source research (data collected directly by HTT) and secondary source research (data collected from completed research of others).
Collects and develops information about human terrain.
In conjunction with other members of the team, provides support to unit decision-making in the operations and the military decision-making processes (MDMP). Participating in the processes in collaboration with a team that aids commanders and staff by providing authoritative advising and insight into first, second, and third-order effecting of unit decisions presents and defends Human Terrain Team's position on socio-cultural issues and keeps abreast of current events and cultural issues, regional trends and developments as they affect the military objectives and mutual concerns of the United States and host nation.
Assisting in identifying known supported unit socio-cultural information requirements, the most effective way to integrate into the MDMP, and the most effective products to communicate research findings and recommendations
Jul 2009 – May 2011 BAE Systems Fort Leavenworth, Kansas/IRAQ
System admin /Help Desk Support
Installed and managed anti-virus and anti-spam solutions.
Planned and configured the corporate Internet connection, firewall installation, and configuration.
Planned and executed the migration of the corporate network from Microsoft Windows NT 4.0 to Microsoft Windows 2000 - 2008 Server using Active Directory, DNS, and DHCP.
Helped with converting the corporate network to a Fully Switched Network and installing a Cisco IP Phone system.
Helped design and implement Corporate Security Policies and Disaster Recovery Policies.
Installed, configured maintained, and monitored all network infrastructure, including Cisco routers and switches.
Installed and supported Windows Server 2003 - 2008 including Terminal Servers, according to corporate standards.
Installed and supported Windows XP/7 workstations.
Administered all servers, Active Directory and Group Policies, McAfee e-Policy (anti-virus updates and policies), Microsoft System Update Service.
Monitored all network equipment to ensure network stability, availability and security.
Troubleshoot and resolved all network and communications problems promptly.
Oct 2007 – Jun 2009 Computer Sciences Corporation Cypress, CA
(Working for the Boeing Company as a contractor)
Sr. System Analyst and Help Desk Support III
Provides initial triage of service desk issues from internal and external users and stakeholders
Provides Tier 1 and Tier 2 (Help Desk Hardware and Software) level technical support
Documents service desk issues through completion
Escalates issues in a timely fashion
Provides proactive maintenance on workstations
As the expert in the use of the Microsoft Office Suite, Smart Boards, Conferencing, Skype, develops and conducts regular training sessions and troubleshoots questions with staff daily
Ensures strong customer service skills across the support staff when dealing with internal and external users, vendors, and other stakeholders
Addresses customer service issues regarding IT support and escalates issues to Level II and III IT support as necessary.
Ensuring that the network infrastructure is up and running.
Acting as information security representative for various classified systems, networks, and tested.
Feb 2001 – Oct 2007 The Boeing Company Cypress, CA.
Sr. System Analyst Engineer and Help Desk Support III
Provides initial triage of service desk issues from internal and external users and stakeholders
Provides Tier 1 and Tier 2 (Help Desk Hardware and Software) level technical support
Documents service desk issues through completion
Escalates issues in a timely fashion
Provides proactive maintenance on workstations
Ensures strong customer service skills across the support staff when dealing with internal and external users, vendors, and other stakeholders
Addresses customer service issues regarding IT support and escalates issues to the Ensuring that the network infrastructure is up and running.
Acting as information security representative for various classified systems, networks, and tested.
VMware ESX and GSX Server support Experience.
Experience in high-level diagnostics & troubleshooting of VMware ESX and GSX server environments.
Project experience of design and delivery of server virtualization in an Enterprise environment.
Experience in performance tuning of VMware servers and Virtual sessions and management of server’s resources between virtual machines.
Experience in backup and recovery of Virtual machines and virtual servers.
Ensures that all servers are functional, properly patched, always remote monitor them in conjunction with managed services team, administer Exchange, SQL, and in-house application servers apart from the network infrastructure servers such as AD, DNS, DHCP, and Group Policies
Manages network/systems administration
Remediates network/system-level issues in a timely fashion
Administer networking devices such as firewalls, switches, routers, audiovisual, web conferencing, phones, and VPN appliances
Coordinates changes to internal systems with external vendors
Improves knowledge of current and future technologies that may be of benefit to the organization
Pursues appropriate Microsoft and other industry-standard certifications that would benefit the employee and the organization
Proactively recommends IT enhancements in line with the mission and needs of the organization
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