Customer Service Team

Danielle Ayoub

Experienced in leading customer service teams, ensuring

high-quality support, and training team members to provide exceptional service. Strong focus on delivering outstanding customer experiences.

*************@*****.***

973-***-****

NEWTON, NJ 07860

Work Experience

Lead sales supervisor

Dollar General

December 2024 - January 2025 • Newton, NJ

• Oversee and motivate sales team to meet and exceed targets

• Train new sales associates on company policies and procedures

• Implement strategies to drive sales and increase revenue

• Monitor inventory levels and place orders as needed

• Manage scheduling and staffing for sales floor

• Resolve customer complaints and issues in a timely manner

• Lead by example and demonstrate a strong work ethic

• Ensure excellent customer service is provided at all times Customer Service Supervisor/deli

Quickchek

October 2015 - March 2021 • Newton, NJ

•Provided leadership and direction to the customer service team ensuring top-notch customer satisfaction.

•Managed customer complaints effectively, resolving issues promptly to maintain positive customer relationships.

•Implemented training programs for new employees to enhance their customer service skills and knowledge.

•Analyzed customer service metrics to identify areas of improvement and implement strategies for enhanced service. Customer Service Supervisor

Shoprite

April 2006 - June 2008 • Stamford, CT

• Overseeing customer service team

• Training new customer service representatives

• Resolving customer complaints

• Monitoring customer service metrics

• Collaborating with other departments to improve customer satisfaction

• Creating employee schedules

• Conducting performance evaluations

• Handling escalations from customer service representatives

• Ensuring compliance with company policies

• Implementing customer service best practices

Education

Bartlett jr sr high school

High School

August 2000 - June 2004 • Webster, MA

Skills

Leadership Customer Service Team Collaboration Cash Management Policy Development Supervision

Traits

Communicator

I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Ambitious

I am strongly driven to succeed.

Accountable

I take responsibility for my actions and follow through on my promises. Dependable

I can be counted on to complete whatever task, objective, or job is needed. Focused

I pay careful attention to detail.

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