Customer Service Rep
Resume:
S K I L L S
Adaptability
Cultural Sensitivity
Self-management strategies
Client relations/customer service
Hospitality service expertise
Time management
LIFSIRA
RAMSUBHAG
S U M M A RY
Proactive, friendly, customer service specialist of 10+ years, dedicated to meeting and exceeding expectations at every interaction. Widespread transferable skills from managing, leading, being a team player, and being a problem solver. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
W O R K E X P E R I E N C E
Registered Behavior Technician Aug 2023 - Present
Kadiant Sacramento, CA
Developed and implemented behavior intervention plans for 20+ clients resulting in almost 50 % decrease in challenging behaviors.
Utilized Applied Behavior Analysis techniques to teach functional living skills to individuals with autism spectrum disorder, leading to increased independence. Collected and analyzed data on client behavior patterns, facilitating more targeted interventions and improving outcomes.
Provided direct one-on-one therapy sessions to clients, resulting in 80% increase in skill acquisition.
Server Jul 2021 - Present
Mr. Crabs Sacramento, CA
Increased sales by 15% through suggestive selling techniques. Collaborated with kitchen staff to ensure timely and accurate order delivery. Managed a section of over 20 tables efficiently during peak hours. Hire, train, and supervise food and beverage service staff Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Caregiver Dec 2014 - Present
IHSS Sacramento, CA
Implemented personalized care plans for 3-5 residents at one time, resulting in an increase in overall satisfaction.
Assisted residents with activities of daily living, promoting independence and well-being. Organized and led engaging recreational activities that improved social interaction among residents.
Established rapport with families to provide updates on resident health and well-being. Driver Trainer/Process Guide Jan 2020 - Sep 2022
Amazon Sacramento, CA
Developed and implemented a comprehensive driver training program that enhanced safety compliance among 100 drivers.
Facilitated over 50 training sessions annually, improving driver performance metrics and contributing to an increase in overall delivery efficiency. Monitored and evaluated driver progress through regular assessments, ensuring 100% of trainees achieved certification within the designated timeframe.
*******.*********.**@*****.***
Rancho Cordova, CA, 95670
Created reports to track and analyze process performance. Tracked process performance of 100-150 workers at once and created reports to analyze results, daily.
Receptionist/Hair Dresser Feb 2014 - Mar 2020
Ala Rouge Salon Galt, CA
Coordinated scheduling for over 30 clients weekly, enhancing salon efficiency and client satisfaction.
Provided exceptional customer service that increased client retention rates. Maintained inventory systems, ensuring the availability of products which contributed to a 15 % increase in sales revenue.
Mentored new staff to enhance salon development and increase productivity. Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
E D U C ATION
Bachelor of Applied Science: Psychology May 2027
Sacramento City College, Sacramento
Bachelor of Applied Science: Psychology
San Diego State University, San Diego, CA
L A N G U A G E S
Spanish: Basic
C E R T I F I C ATIONS
CPR
Registered Behavior Technician
Cosmetology License
Contact this candidate