Customer Service Representative

Location:

Posted:

March 19, 2025

Resume:

SUMMARY:

Experienced Customer Service Representative (CSR) with more than 10 years’ working in manufacturing providing account management, administrative support and organizational skills. Recently began a career in Food Service during COVID Pandemic with seeking to enter back into Clerical / Administrative / Inside Sales / Customer Service.

EDUCATION:

Rutgers University, Newark, NJ: 96-99

Middlesex County College (MCC): A.A Liberal Arts: Social & Rehabilitation Services - Grad ‘13

HIGHLIGHTS/SKILLS

● Employment Gaps: MCC ‘11-’13 / Derr Flooring ’18 / Panera Bread ‘18/ Food Lion (NC) ’19 /

● EDI/SAP/ERP/JDEdwards/Ceridian/ODDS

● Help Desk Support / Call Center

● Customer Service / Inside Sales

● Logistics Coordinator

● POS Registering / Cash Handling

● Purchase Order / Sales Order entry / Data Entry

● Microsoft Office: Word, Excel, Powerpoint

EXPERIENCE:

KEECO LLC, Henderson, NC

Logistics Coordinator 2024-2025

● Responsible for the day-to-day activities related to the shipment and delivery of products to customers.

● Works closely with Production and confirms Inventory to ensure material and production availability.

● Create, load and route finished products.

● Checks all shipping documents, bills of lading, packing lists, manifests for accuracy.

● Maintains notes to ensure good communication between the plant, corporate office, and sales

● Coordinate transportation from customers to ship plant products.

● Follows routing guides to determine quantity and type of transportation needed.

● Works closely with customer transportation departments and truck carriers.

● Perform other clerical tasks as needed.

FOOD LION, Norlina, NC

Part-Time Cashier / Deli 2023-Present

● Responsible for cashing out customers through debit, credit and check transactions.

● Assist customers with questions regarding store purchases / items.

● Daily food prep and cleaning of appliances and utensils.

● Assist Manager with advertised promotional items by meeting their target release dates. .

WAWA (COVID Pandemic) North Plainfield, NJ/Phillipsburg, NJ

Cashier / Sandwich Maker / Overnight 2019-2021

● Responsible for cashing out customers through cash, debit and credit transactions.

● Assist customers with questions regarding store purchases / items.

● Organized floating shelves while maintaining store standards.

● Worked 3rd shift throughout COVID pandemic.

● Assisted manager with advertised rollouts and other store promotional signs.

INFINITT NORTH AMERICA, Phillipsburg, NJ

IT Help Desk Support 2016-2017

● Support for Healthcare Information Technology Software business.

● Troubleshoot clients with questions / concerns regarding company PACS /RIS software application.

● Data entry in internal issue tracking database (Kaseya) for follow up and Support Specialist resolution.

● First point of contact in response to customer complaints via email, phone and/or internal tracking system.

● Assisted tech team with some resolution while learning of medical terminology.

● Permanent 7/2016

OFFICE TEAM, Woodbridge, NJ

Temporary Customer Service Representative 2015-2016

● Participated in an IT system upgrade by correcting inaccuracies of client information obtained through the previous operating system.

● Order Entry for Welding accessory company: providing quick order entry while assisting Customer Service Manager with invoicing and daily billing.

● Support for Healthcare Information Technology Software Company troubleshooting clients with questions regarding company software while assisting Support Specialists with some resolution (permanent 7/2016).

HANSSEM AMERICA, Edison, NJ

Customer Service Representative 2013-2014

● Order entry & Sales order confirmation.

● Troubleshoot clients with questions / concerns regarding kitchen & bath cabinetry supplies.

● Assisted shipping with arrangements for larger deliveries.

● First point of contact in response to customer complaints via email, phone and/or internal tracking system.

● Assisted customer service manager with clerical requests.

BERRY PLASTICS INC., Monroe Township, NJ

Customer Service Representative 2005-2011

● Provided price quoting and recommendations of manufactured plastic products.

● Maintained and established relationships with customers gaining new business and future product requests.

● Managed 25-30 distribution, healthcare, personal care, pharmaceutical and cosmetic accounts.

● Updated clients via phone, email and/or web portal with all product material and gas price fluctuations.

● First point of contact for new and/or modified artwork submissions, including item specifications prior to engineering and graphic artist approval.

● Coordinated with production for real lead times ensuring customer product availability.

● Developed and implemented procedures for new sample room reorganization.

● Entered, maintained and tracked purchase orders using JDEdward ERP, SAP, EDI processes.

● Prepared documentation in support of credit/debit claims from customers, warehouse, carriers and sales representatives in response to customer returns, debits and credits.

● Nominated for company Service Excellence Award.

● Berry Plastics Safety Team Member (OSHA regulated).

REFERENCES:

Katherine Haskins - Logistics Manager

Keeco LLC

100 Comfort Drive

Henderson, NC 27537

252-***-****

********@******.***

Pam: Manager-Cashier

Shiela: Manager- Deli

Food Lion