Customer Service Representative

Jenetha Gardiner

*********@*****.*** 678-***-**** Lithonia, GA

Summary

Seeking Customer Service Representative role with 15 years of experience in customer-focused positions. Excelled at ContactUs Communications, providing personalized service, resolving issues, and strengthening customer relationships. Proven problem-solving, communication skills, and dedication to customer satisfaction demonstrated across diverse roles. Work Experience

Annuity Health

Customer service/Billing specialist Westmont, Illinois Jan 2025

• Delivered exceptional service to patients, ensuring client satisfaction.

• Contacted patients by phone to facilitate medical bill payments.

• Communicated information clearly and professionally to patients.

• Reviewed patient accounts and documented interactions and feedback.

• Negotiated reasonable payment arrangements with customers.

• Set up patient payment plans using checks, electronic transfers, or credit cards.

• Adhered to all company policies and procedures.

• Consistently met or exceeded established performance goals.

• Collaborated with team leads, management, and clients to resolve disputes.

• Undertook additional responsibilities as assigned by management. GetInsured

Customer Service Representative CA Oct 2024 - Dec 2024

• Provided expert guidance to consumers on local plan options, enhancing their understanding of available choices.

• Assisted customers in comparing costs and coverage, ensuring they received the most suitable plan for their needs.

• Facilitated the application process, streamlining customer experiences and increasing satisfaction. ContactUs Communications

Customer Service Representative Columbus, Ohio 43026 Feb 2021 - Apr 2024

• Addressed telephone inquiries and resolved account issues, enhancing customer satisfaction through personalized service and support.

• Utilized in-depth product knowledge to assist customers with tailored recommendations, reinforcing client trust and service quality.

• Analyzed customer feedback surveys to recommend actionable improvements, contributing to the enhancement of the customer service framework.

ParkSpring LLC

Server Stone Mountain, GA 30087 Feb 2016 - May 2020

• Delivered prompt and courteous service, preparing and serving food and beverages to ensure guest satisfaction.

• Enhanced guest dining experience by creating a warm and inviting atmosphere from welcome to departure.

• Resolved customer inquiries efficiently, prioritizing swift and effective solutions to issues.

• Upheld high standards of food safety through rigorous adherence to sanitation practices and health protocols. Greens Beverage & Wine LLC

Administration Assistant Atlanta, GA 30306 Aug 2007 - Aug 2015

• Managed executive scheduling and calendar coordination, optimizing leadership time and resource allocation.

• Maintained confidentiality of sensitive business information, ensuring integrity and protection of proprietary data.

• Developed and maintained professional relationships with vendors and stakeholders, supporting enhanced business operations.

Education

OCCUPREP Training & Staffing Solutions

Certification in Dentist Assistant, Dentist Assistant Norcross, GA 30071 Nov 2021 Cornerstone Christian Academy

High School Diploma, High School Education Townsend, GA 31331 May 2001 Skills

Effective Communication, Problem-Solving, Technical Proficiency, Conflict Resolution, Multitasking, Time Management, Active Listening, Empathy, Documentation, Adaptability, Communication, Collaboration

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