Hotel Manager Guest Experience

FRENCH

PORTUGUESE

**** – ****. ASS. CRUISE DIRECTOR

PULLMANTUR CRUISES

Supported the Cruise Director in daily operations, ensuring an enhanced and memorable guest experience.

LANGUAGES

**** – 2013. EVENTS MANAGER

H10 HOTELES. Barcelona

Led event planning and execution, budget management, supplier negotiations, and client relations to deliver high-impact events.

Improvisation and flexibilitly

DESIREE IZQUIERDO

Hospitality Executive

INTERESTS

2013 – 2018. FRONTDESK MANAGER

HOTELES ELBA. Canary Islands

Managed daily front and back-office operations, including recruitment, supplier negotiations, budgeting, and financial controls.

Supported the Hotel Manager in executing and optimizing day-to-day operations. Leading by example

WORK EXPERIENCE

SPANISH

2018 – 2019. HOTEL MANAGER

THE HOTELS. Canary Islands

Managed all services, ensuring operational excellence and superior guest satisfaction.

Redesigned key departments, optimizing interdepartmental communication and efficiency, resulting in improved satisfaction scores and online reputation. Results-driven hospitality executive with over 15 years of experience in luxury hotel and cruise operations. Proven ability to lead multidisciplinary teams, optimize processes, and deliver world-class guest experiences. Passionate about innovation, customer satisfaction, and leading by example. Specialized in designing comprehensive, high-impact, and unique experiences with a holistic approach, combining service excellence with exclusivity, to deliver unforgettable journeys for clients at an international level.

Guiding principles: Passionate about creating and delivering experiences I would love to enjoy myself. Guiding principles: Passionate about creating and delivering experiences I would love to enjoy myself. by example.

Guiding principles: Passionate about creating and delivering experiences I would love to enjoy myself.

ENGLISH

ÉS

• Los Realejos. Tenerife, España. +34-610******.

• DesireeIzquierdo. **************@*******.**

2019 – 2021 HOTEL MANAGER

OVERSEAS ADVENTURE

Managed the end-to-end coordination of travelers, including overland programs, flights, hotels, and pre- and post-cruise experiences. Oversaw daily onboard operations, including human resources management, procurement, budgeting, vessel clearance, and customs. Led customer service-oriented teams, achieving the company’s best performance results in the 2022 season

Led customer service-oriented teams, achieving the company’s best performance results in the 2022 season. SKILLS

2022 ULTIMATE CUSTOMER EXPERIENCE.

DORCHERTER COLLECTION LUXE HOTELS PARIS.

2021 MASTER’S IN WORK PSICHOLOGY AND

GROUP MANAGEMENT. DISC. CUNI CANARIAS.

2014 - 2015 MASTER’S INSTITUTIONAL EVENT

CREATION AND INTERNATIONAL PROTOCOL.

UNIVERSITY CAMILO JOSE CELA.

2013-2014 MASTER’S EXPERT IN EXCELLENCE AND

INTEGRATED MANAGEMENT SYSTEM AUDITS ISO

9000. UNED

2004 – 2009 DEGREE HOSPITALITY AND TOURISM

MANAGEMENT. UNIVERSITY OF SEVILLE

EDUCATION

2021 – 2024 CRUISE DIRECTOR

PONANT CRUISES

Managed the guest experience integrity for one of the most prestigious expedition cruise lines (Ponant), specializing in itinerary design, destination scouting, and shore program development aligned with a strategically curated onboard program that brings the shore experience onboard through events, enrichment activities, and F&B offerings, creating a holistic and sensory journey throughout the cruise. Expert in charters and themed voyages.

GERMAN

Analysis, Planning and Strategy

2024 – 2025 PROGRAM MANAGER

THE WORLD RESIDENCES AT SEA

Responsible for organizing and overseeing high-end events aboard the world's largest residential megayacht, featuring 165 private luxury residences

(aboardtheworld.com).

Designed and executed exclusive events that created a lasting impact on attendees, ensuring personalized service and meticulous attention to detail. Collaborated with multidisciplinary teams to enhance the overall guest experience and satisfaction.

Multitask

Communication and Teamwork

Problem Resolution

Customer Focus

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